Lima Auto Mall

Finally a dealer that gets it. Finally a dealer who gets how to work with and talk to customers. I appreciated how I was treated when I drove up in my old vehicle while looking at a Finally a dealer who gets how to work with and talk to customers. I appreciated how I was treated when I drove up in my old vehicle while looking at a $40k one. I was quickly taken care, given a test drive, I was not talked down to or intimidated in any way during the sales process. I traded in a vehicle so there was a little negotiation in regards to that. There was no BS in how they dealt with me. I appreciate the honest and upfront conversation. I was given a fair deal and was walked through each step of the process. Dave was kind, courteous and an absolute professional all along the way. He followed up with me a few times after I left to ensure all was well and if I was happy. He did not call trying to upsell, but to simply make sure I was happy. Where does that EVER happen anymore??? I will buy my next vehicle from Lima Auto Mall and Dave Osbon. More

Great experience Dave drove 4 hours to deliver my wife's Suburban. He adjusted his schedule to fit her day. Once here, he was very professional and pleasant. Great Dave drove 4 hours to deliver my wife's Suburban. He adjusted his schedule to fit her day. Once here, he was very professional and pleasant. Great experience. More

great experience Rick went above and beyondhis help with us finding a car and with getting everything ready for the car he is a great employee and I would recommend hi Rick went above and beyondhis help with us finding a car and with getting everything ready for the car he is a great employee and I would recommend him and the dealership to anyone who's looking for a car. thank you for the wonderful experience that I had and if I ever need another car I will definitely come back there More

Rainy Monday Durango Marc was willing to help us even tho the weather was very rainy. Very friendly and willing to help us anyway he could...went back on Friday to pick up Marc was willing to help us even tho the weather was very rainy. Very friendly and willing to help us anyway he could...went back on Friday to pick up my floor mats that had been cleaned and the staff in the detail area were great and vaccumed the Durango up and ran it thru the wash. They even cleaned up what the other detailer hadn't cleaned .Now waiting on the carfax and owner's manual and having the key phob fixed... More

Buying experience was a positive one Stacia was a pleasure to work with. We were on a tight time line to find our son a vehicle before we had to head back home to Florida. Stacia kept i Stacia was a pleasure to work with. We were on a tight time line to find our son a vehicle before we had to head back home to Florida. Stacia kept in contact with us and the overall experience was a positive one. I would definitely refer family and/or friends. More

Started off great, almost ended bad... My husband and I drove an hour to to get a chevy equinox we fell in love with. We had been looking for a used suv for weeks and were so happy to find My husband and I drove an hour to to get a chevy equinox we fell in love with. We had been looking for a used suv for weeks and were so happy to find one that fell in our budget. We worked with Chase in the beginning - he was extremely friendly and easy to talk to. We felt like he did a good job in selling us the car. The car was used, so there were quite a few scratches and scuffs around the exterior. Chase explained that it would be no problem getting the equinox detailed to ensure it looked great when we took it off the lot. After deciding to purchase the vehicle, we had to leave and come back towards our hometown to get the paperwork and details done through a local credit union ( better interest rate). When we went back to pick up our car (2 days later), it had not been detailed as it had been promised it would be by Chase (who happened to not be there when we picked it up). Rick, another sales consultant was there as I was explaining why I was upset and he took the initiative to get us taken care of. So, we ended up taking the car home that day and he had someone come pick it up from our home the next day to take back to the dealership to be buffed and detailed. The driver then brought our car back to us looking much better that same evening. So, thanks to Rick our experienced ended as well as it began. I'm not sure if maybe this ended up just being a lack of communication, or something slipping through the cracks, but I felt like we were blew off when we showed up and the car hadn't been touched. When Rick made sure to follow through with everything and get us taken care of, I felt much better about the situation. Overall the experience was pretty good. More

Overall Great Experience From the moment I drove into the lot until the moment I left the experience I had at Lima Auto Mall was wonderful. Dave greeted me at the door and wa From the moment I drove into the lot until the moment I left the experience I had at Lima Auto Mall was wonderful. Dave greeted me at the door and was friendly and patient while I made the decision regarding the purchase of the vehicle. Both he and Aaron were very helpful and worked hard to find a deal that was within my price range and payment range. I couldn't have asked for a better experience. More

Camero purchase Dave was very helpful when we were looking on line for a camero. He answered all my questions, gave us a rough estimate of our trade, which was right Dave was very helpful when we were looking on line for a camero. He answered all my questions, gave us a rough estimate of our trade, which was right on after their test drive. Dave and Ryan were both very personable, very customer oriented, and great sense of humor. Our day was long, but both Dave and Ryan made it a pleasant trip. I would recommend them to all my friends. More

It was well worth the 8 hour drive to buy my car here! My son and I planned a trip to Ohio to visit UNOH so I thought I'd use my free time while he was on campus and "window shop" for a used car. I did so My son and I planned a trip to Ohio to visit UNOH so I thought I'd use my free time while he was on campus and "window shop" for a used car. I did some research and found Lima Auto Mall.com. I searched their available inventory and found a few cars I wanted to test drive but I was dreading car shopping, I was an out of towner, didn't have my husband with me and I had my teenager in tow. When I arrived Saturday morning, Todd greeted me, I told him what I was looking for, he got the keys and I went for a test drive. As quick as that. He was very helpful, knowledgeable and I actually enjoyed my drive. No pressure from Todd when I told him I needed to think about it. I left the dealership, went to a few other dealerships and decided I wanted the car at Lima Auto Mall so I returned. I told Todd I had to pick up my son and had little time to haggle. We discussed price, got my car appraised for the trade in, got my loan approved (at a low APR), they detailed the car, filled it up and then Todd showed me how to "operate" the car. (Safety features, Sync bluetooth to my phone, OnStar, Sirius etc, all the things my 14 year old car didn't have). Then, I was off in my new car! I did call the dealership an hour later because I couldn't figure something out. Again, Todd to the rescue! He offered to drive to my location and show me but I opted for his phone help. Once he walked me through it, we were headed back home in my new car. My husband and I buy a car every year or two so this wasn't my first experience at a dealership but it was my first positive experience. We will gladly make the 8 hour trip to buy from Lime Auto Mall again. I'm happy, my husband is happy and we will be back next fall to buy my son a 4x4 or AWD at Lima Auto Mall. Because of my experience buying the car, I have faith that the service department will operate in the same professional manner. Although I didn't have to have any service work done, It puts me at ease knowing that when my son is away at college, he will have the service department at Lima Auto Mall to do any repair work on his vehicle if needed. It's one less thing for me to stress about. More

Sales Consultant and Finance Manager We really enjoyed working with Steve. He was friendly, understanding, fun, and got us the best deal he could. Aaron tried his hardest to find us the b We really enjoyed working with Steve. He was friendly, understanding, fun, and got us the best deal he could. Aaron tried his hardest to find us the best interest rate and financing possible! We were in a hurry and he was quick but through. Great Job Guys! However, for anyone trading a vehicle in they use AutoTrader.com the section what is my trade value. Considerably less money than KBB. More