Lima Auto Mall

Nick was very friendly and was very patience with me through my car buying experience. I spent a lot of time test driving many models and Nick found the one that I enjoyed the most. Nick did an amazin through my car buying experience. I spent a lot of time test driving many models and Nick found the one that I enjoyed the most. Nick did an amazing job on explaining the features of the car and made sure I understood everything before leaving Lima Auto Mall. Buying a new car went very smoothly from start to finish. Mike P. More

I was desperately seeking a GMC Acadia that was within my company's budget and my time to find one was limited as I was driving a rental. I saw one on The Lima Auto Mall website and called about it the foll company's budget and my time to find one was limited as I was driving a rental. I saw one on The Lima Auto Mall website and called about it the following morning. Dave was lucky enough to take my call and verified that the Acadia was there and was still for sale. It hadnt even been detailed yet as they had just gotten it in. I told Dave I was driving over from out of town and would be there in an hour and a half. When I arrived at the dealership, Dave was there to greet me. We took the Acadia out for a test drive and it was awesome! I had Dave write up a proposal and back to the office I went. The proposal was approved within an hour of me returning to my office and I called Dave to let him know. I wasnt sure when I could make it back to Lima due to work committements that week and that is when Dave gave me even better news- he would personally deliver the Acadia to me. Three days later, Dave arrived in my parking lot with the Acadia, went through all of the paper work with me and gave me a tutorial on all of the features of the vehicle. I couldnt have been happier. Well worth my time to drive to the LIma Auto Mall. More

I would like to thank Rick Jones and his team for making my second purchase just a great as my first 2 years ago . when we purchased a chevy hhr . we just purchased a 2013 Cadillac ATS from lima auto mall my second purchase just a great as my first 2 years ago . when we purchased a chevy hhr . we just purchased a 2013 Cadillac ATS from lima auto mall thanks for the great deal and we will be back again .thanks max and mike from Sidney.oh More

Dear Lima Auto Mall, My mother brought her 2006 car into Dear Lima Auto Mall, My mother brought her 2006 car into you for standard service and winterizing, a car running fine. Three days later she gets her Dear Lima Auto Mall, My mother brought her 2006 car into you for standard service and winterizing, a car running fine. Three days later she gets her car back with a $3300+ dollar bill. This is an 89 year old woman that trusts you to take care of her car, I ask her what was repaired; her answer a tire, they worked on the brakes and changed the oil. If the person doesn't understand what you are doing then that is not licence to go ahead and blindly conduct the work. So what did we do, change all the gaskets because a little oil was seeping! Wow she barely drives 3000 miles a year is this really something that affected the safety of the car. Whoever is involved with this should be ashamed! Is this how you would treat an elderly member of your family or would you take the time to truly make sure they had all the options available to them? Why cant you guys just be the "white Knights" and just do the right thing. This is now the second incident in which her interests were not handled correctly by your establishment, the first of which required me to contact General Motors directly to get them to cover the cost on a known faulty part that would have cost her over $1200.00. Reputation folks is all yours I have no control over it, but you do! Thanks for looking out for your customers........I hope somebody enjoys their commission from this deal because after 7 New car purchases and countless service.......this will be the last penny your dealership will receive! Update: I have talked with the dealership and was told you will either not like us less or not like us at all when everything is done; way to set your standards in customer service high! End result no resolution, no offer to try and make anything right. Thanks also for deleting my negative remarks off of your facebook page, way to be honest, no wonder all your reviews on there are positive! More

I stopped in Lima Auto Mall to look at a 2013 Z71. I already knew what package I wanted and knew what price I would be willing to pay for this vehicle. Arron did not hesitate to walk up and say hello an already knew what package I wanted and knew what price I would be willing to pay for this vehicle. Arron did not hesitate to walk up and say hello and discuss the vehicle with me. Throughout the evening Arron and I spent alot of time together (4 hours) trying to put toghter a deal that would work for both myself and the dealership. Arron was very patient, polite and professional and did not try to put me in a vehicle that I did not want nor could not afford. There was no "pushy salesman syndrom". We finally agreed on a price and breezed through teh finalization process. Arron did a great job of explaining the truck functions and details. I would recommend anyone who is looking for a great vehicle at a good price to stop in Liman Auto Mall and ask for Arron.. More

Nick Roeder took my call just a few minutes before closing time on a Friday evening, he then took the time to ensure the vehicle I called on was infact still available and then called me back after th closing time on a Friday evening, he then took the time to ensure the vehicle I called on was infact still available and then called me back after the Dealship had closed. I appreciate this kind of service. I did in fact visit the next day and purchased the vehicle, the whole experience was pleasant and efficient. More

Aaron went above and beyond from the time I entered the dealership of satisfying my needs. He knew I was on a timeline and continued to keep that in mind. They didn't meet the price I needed to be at and dealership of satisfying my needs. He knew I was on a timeline and continued to keep that in mind. They didn't meet the price I needed to be at and went back to other financing to get where I needed to be. More

I was in need of a great deal fast because I had totaled my Jeep that week. I found this Jeep on autotrader.com. I called Lima Auto Mall and got the pleasure of meeting Eve. I called 1 hr. before closing ti my Jeep that week. I found this Jeep on autotrader.com. I called Lima Auto Mall and got the pleasure of meeting Eve. I called 1 hr. before closing time & told her my story & that I was very interested in this Jeep. She told me there was a couple trying to get it, but they were having trouble. I live 1 1/2 hrs. away from Lima so she stayed over, pre-approved me and I was there at 10am the following morning. When I arrived she had my beautiful Jeep pulled up front with a sold sign in it warming up for my test drive. She was very thorough showing me the car fax report and the inspection report explaining to me the things that were fixed when they took it in on trade. After the test drive, we went inside where Tod was ready with all my paperwork. He was very awesome at explaining each and every paper I signed. Within the first week there were 2 small things needing fixed and they promptly took care of them without me having to drive 1 1/2 there. I would highly recommend Lima Auto Mall and Eve! You can tell that she really enjoys what she does. She takes a picture of everyone she sells a car to with there new car, emails you one and has them all on a pile on her desk...I thought that was a neat touch :) More

I had a very enjoyable experience purchasing our 2013 Chrysler Town & Country from the Lima Auto Mall. I worked primarily with Dave to come to an agreement on our new van. He was very cordial and I nev Chrysler Town & Country from the Lima Auto Mall. I worked primarily with Dave to come to an agreement on our new van. He was very cordial and I never felt pressured to make an immediate decision. The day we picked up our van, Dave was out of town, so Rick and Tod help complete the details. All were great to work with and I felt I received a good deal as well. The car was clean and ready to go when we arrived. I highly recommend the Lima Auto Mall! More

I traveled from SouthWest Michigan down to the Lima Auto Mall and went to purchase a 2013 Cadillac ATS. Unfortunately, I got a late start and ended up getting to the dealer only 30 minutes before closing, Mall and went to purchase a 2013 Cadillac ATS. Unfortunately, I got a late start and ended up getting to the dealer only 30 minutes before closing, but this was no problem for Rick as he provided a full experience regardless of the time being past the closing. I'm very happy with my experience with Lima Auto Mall and specifically Rick who really went above and beyond to provide a good purchasing experience. I prefer the laid back approach, and Rick was this and more and was not pushy in the slightest, which is definitely my preference. I highly recommend using Lima Auto Mall in Lima, Ohio! More