Lima Auto Mall

From start to finish this was a positive and modern experience. Purchasing a new auto is expensive and full of pitfalls and it is time for dealerships to update and give consumers what they are lookin experience. Purchasing a new auto is expensive and full of pitfalls and it is time for dealerships to update and give consumers what they are looking for. An easy transaction with a real price and good service without needless runarounds. We encountered that at Lima Auto Mall. Dave Osbon was professional from our initial email contact. He was informative and sent us everything we asked for. He followed up on our questions quickly and followed up throughout the process to assure that we were still interested. He wasn't pushy but he reminded me that us that he was still there and remembered our conversations. We accomplished much of the work via email. We drove nearly 100 miles out of our way to deal with Lima Auto Mall and Dave Osbon because we were tired of the way we were being treated locally. It was worth the effort. Dave was there to greet us, had the vehicles ready to view and quickly put together a proposal once we decided. Dave is trustworthy and very professional. We traded our existing vehicle and purchased a new vehicle and it was very easy and to the point. They were fair on pricing and made it easy to complete the deal. We dealt with Tod Kitchen in finance and he was very professional as well. It seems they will be there "after the sale" as well and that is hard to find. We would go back for future vehicles and definitely do recommend Dave Osbon and the whole team at Lima Auto Mall. Well done. More

Nick was a professional, "no pressure" sales person. Nick was great to offer suggestions and answer questions without the pressure seen on many lots with many dealers.When I buy another car, I person. Nick was great to offer suggestions and answer questions without the pressure seen on many lots with many dealers.When I buy another car, I will definitely be working with Nick. More

We decided to shop online for our next vehicle, and the Chevy offered by this dealership caught our eye due to the great value, being Certified Used and price. We live in Washington State, so a large purch Chevy offered by this dealership caught our eye due to the great value, being Certified Used and price. We live in Washington State, so a large purchase long distance can be unnerving, but Nick reassured me that they were exprienced selling vehicles out of state, and helped me with the financing, shopping for the best rate for our loan. There was a little delay with our loan, but Nick and Tod worked hard so I could fly in and pick up my car without a worry. Nick met me at the airport with my car and made sure I was familiar with the Onstar, radio, navigation and other accessories before I started my long trek home. He has been great at following up with me and I would definetly consider doing business with them again. Thanks!! More

We were looking for a specific vehicle and found it on autotrader.com at the Lima Auto Mall. When I called to check on the vehicle Eve answered the phone. She was very pleasant and checked on the options autotrader.com at the Lima Auto Mall. When I called to check on the vehicle Eve answered the phone. She was very pleasant and checked on the options of the vehicle for me and called back within 20 minutes. I told her that we wanted the vehicle and lived 3 hours away. During the week it took to get the paperwork done, Eve texted us everyday to make sure we had everything and submitted all the right stuff. The dealership held the vehicle for us until we got there and when we pulled in, Eve started the new truck even before meeting us face to face. This was the first time we bought a vehicle like this and we were very happy with the service, dealership, and vehicle. I would recommend the Lima Auto Mall and Eve Broke to anyone looking for a vehicle and we will go back when it is time for the next truck. More

My experience at this dealership was great!!! The salesman was outstanding and was not pushy. He got us into the car we wanted and not the car they wanted us to have. We will continue to do business salesman was outstanding and was not pushy. He got us into the car we wanted and not the car they wanted us to have. We will continue to do business with this company due to their excellent customer service. More

Eve had the car ready for us, knew the vehicle inside out and wasn't a hard seller. She was great! Everything was explained to us in a very pleasant manner in plain English. NOT ONCE did she have to say, "I' and wasn't a hard seller. She was great! Everything was explained to us in a very pleasant manner in plain English. NOT ONCE did she have to say, "I'm not sure but I can find out for you." We were very happy there was no pressure sales pitch. Would not hesitate to send others to her or go back again ourselves. Finance was great with Tod also. Explained everything in plain English and very pleasant gentleman. A+ in our grade book! More

Although I live about 80 miles from the dealership, they had the particular car I was after, so I drove up on a Friday morning. I dealt mainly with Rick Jones (Sales) who knows everything there is to know had the particular car I was after, so I drove up on a Friday morning. I dealt mainly with Rick Jones (Sales) who knows everything there is to know about Cadillacs. He was very patient with me as the number of features on a Cadillac can be a bit overwhelming at first. He was excellent in every regard. I felt they were fair in the trade-in value that they arrived at for the Chrysler I traded in. Ryan Swaney (Sales Manager) and Tod Kitchen (Finance Manager) were excellent as well. Ryan had to tend to a couple issues involving my purchase and handled them effortlessly. Tod doesn't pressure you at all and try to get you to purchase extras (e.g., extended service plan). He was efficient as well and explained everything clearly. Overall, I was very pleased with my experience and wouldn't hesitate to go back!! More

Eve was very easy to work with - and did not pressure me into buying something I didn't want. She was great to work with. I'd highly recommend her. She searched to find the truck I was looking for, and into buying something I didn't want. She was great to work with. I'd highly recommend her. She searched to find the truck I was looking for, and succeeded. More

Dave was very caring and helped us decide on what we needed. He was patient and knowledgeable about the Equinox we purchased. He was quick with response when we called on the phone. needed. He was patient and knowledgeable about the Equinox we purchased. He was quick with response when we called on the phone. More