Lima Auto Mall

Dave Osborn has a very easy going personality that made it easy to work with him. There was no pressure at all or any heavy handed sales pitch. Dave was very knowledgeable about the vehicle that we purch it easy to work with him. There was no pressure at all or any heavy handed sales pitch. Dave was very knowledgeable about the vehicle that we purchased and was able to answer all of our questions without needing to consult with anyone. Dave spent time showing us the features of the car which was much appreciated as cars have gotten very sophisticated in recent years. We purchased the Cruze because it had all of the features that we were interested. We consider the 5yr/1000 warrenty a plus. We also like the added feature of the On-Star system as well as the XM radio. Tod Kitchen handled our paperwork in a very efficient manner and explained everything very well. I like the fact that he made sure we knew we could contact him if we had any questions after the fact. He is very professional. I have never been to the Lima Auto Mall before and was very pleased with the overall atmosphere and the way the employees went about their business. There was none of the "fulture" atmosphere that we saw at a few other dealerships that we went to. Thank you. More

I purchased a used Chevrolet Silverado from Lima Auto Mall and when I got home I discovered that the trailer light adaptor was missing from the glovebox. I called Mr Schoonover, the salesmen that sold t Mall and when I got home I discovered that the trailer light adaptor was missing from the glovebox. I called Mr Schoonover, the salesmen that sold the truck and advised him what had happened. He apologized and promptly placed a new one in the mail to me. He is definitely a honest salesman! I love the truck and would recommend Lima Auto Mall to anyone. More

I inquired about a car I saw online and received an email and a phone call from Sean the very next morning to give me more information about the car and to see if I wanted to come up and look at it. I live a and a phone call from Sean the very next morning to give me more information about the car and to see if I wanted to come up and look at it. I live about two hours away, so I scheduled a time to meet with Sean and come and see the car. We test drove the car and I loved it! But I still was not sure about getting it because of money. Sean ran our information and let us know what the estimated amount per month would be. We wanted to go home and kind of think things out, but Sean let me know that if I wanted the car, he could drive it down to me instead of me driving 2 hours up north again. I gave him the go-ahead and he was at my door the very next day with the car I wanted! He brought all of the paperwork with him, so we filled everything out and the car was mine! He also called me a few days later to see how everything was going with the car and if I have any questions to contact him. The whole entire process of finding the car online and actually having it in my possession only took 3 days, which is great considering I live a ways away from the dealership! Sean was a great sales person. He never pressured me into getting the car and he gave great customer service. I definitely recommend this dealership!! They were great!! More

looking to upgrade vehicle. found vehicle on line, call lima auto mall. from there experience was great. phone calls to visit to agency. everyone was friendly and helpful. i liked the price, the trade in v lima auto mall. from there experience was great. phone calls to visit to agency. everyone was friendly and helpful. i liked the price, the trade in value and the financing options. we did the deal and we left happy customers. the agent, eric olson was great. More

Our daughter recently puchased a car from Lima Auto Mall through Sean Sanders and was raving about the service and price. Since my husband and I were looking for a new car we went there last week. Marc grac through Sean Sanders and was raving about the service and price. Since my husband and I were looking for a new car we went there last week. Marc graciously met us at the door and determined our needs showing us several new Malibus on the lot. We asked if Sean was there and discovered it was his day off. But Marc called him and Sean was there within 10 minutes to assist us. Sean was extremely friendly and helpful and we ended up leasing a new Malibu. Ryan was awesome in finding just the financial assistance we needed. Nick assisted my husband in determing if it was the right time to lease a new truck. Signing the paperwork was painless as Tod explained each page of the lease and made sure we understood. My thanks to each of these men as they made the leasing of our car easy and anxious-free. My thanks to the management for employing such wonderful people. We will definitely recommend this dealership to our friends. More

We had the most amazing experience buying a car from Lima Auto Mall! We found the car we wanted from them online, but was worried about finding time to go look at it because we live 3 hours away. We were s Auto Mall! We found the car we wanted from them online, but was worried about finding time to go look at it because we live 3 hours away. We were so amazed when Sean said that he could bring the car to us! We would have to say that this was the easiest car buying experience we have ever had. More

Never felt so comfortable buying a vehicle EVER !!!. The salesman Sean and the entire staff was fun and was a pleasure to be around. I will for sure take all of my service needs on my leased vehicle to Lima salesman Sean and the entire staff was fun and was a pleasure to be around. I will for sure take all of my service needs on my leased vehicle to Lima Auto Mall. More

I'm 75, and over the years I have bought many new and used cars. My wife and I were very impressed with all of the Lima Auto mall people that we met, especially Eve Fay our sales representative. Eve spen used cars. My wife and I were very impressed with all of the Lima Auto mall people that we met, especially Eve Fay our sales representative. Eve spent a lot of time with us in demonstrating and teaching us about all of the unique features of our new Cadillac SRX, before and after the sale. Eve is the best car sale person that I have had the pleasure to deal with over the many decades of buying cars. We were never pressured to by the car at anytime. The number of vehicles in stock, at lima Auto Mall, was impressive considering todays economy. More

I generally detest buying or leasing cars. Sean has been the first car salesman that I have ever dealt with that made the process easy. We were in the market for a used low mileage Chevy Suburban. Sean the first car salesman that I have ever dealt with that made the process easy. We were in the market for a used low mileage Chevy Suburban. Sean was straightforward, provided all information requested, was exceptionally responsive, sold us the car we wanted and at a fair price with little negotiation hassle (we arrived at a mutually agreed deal quickly). He should be a model for how car sales are handled. We live in Sylvania, just outside of Toledo. I was a little nervous dealing with a dealership an hour and a half away from me, but Sean was so responsive via texts, phone calls and emails, providing all requested information and documentation that the distance became a non-issue. Sean delivered the car to my work, and took our old car as a partial trade in a process that lasted about 15 minutes. I had the opportunity to review the paperwork prior to the closing via email, all promises and representations were kept, and the process was exceptionally smooth. I would recommend Sean without hesitation. More

I had seen this dealership advertised on TV. My wife and I stopped by late one evening and found a vehicle we liked. We came back the next morning and Marc met us on the lot. I described the vehicle. He wen I stopped by late one evening and found a vehicle we liked. We came back the next morning and Marc met us on the lot. I described the vehicle. He went and got the keys and we took a test drive. When we returned he had my car appraised and we did the paperwork and purchased the car that morning. I found both Marc and Tod to be extremely knowledgeable in their respective fields. Everything was exactly as they said it would be. I left something in my old car when transferring to the new. When I called back, Marc quickly retrieved it and held it for me until I could pick it up. My experience was a great one in every respect. More