Back

Lima Auto Mall - Service Center

Lima, OH

4.8
547 Reviews

547 Reviews of Lima Auto Mall - Service Center

Sort by
May 22, 2022

The staff from the salespeople to the service people alway treat us like family at Lima Auto Mall. We have never had a bad experience in our 10 years going there. More

by salyers88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle, Chris Kiefer
May 20, 2022

The only thing I did not like was being told I would only be without my car for a couple hours and it was more like 3 .5 hours. More

by jdickman0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022

This service department is like no other. ....polite and professional and they treat you the way they like to be treated....kind and a fair deal on price. Just it's just that simple......tha More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary / Manager for the body shop., Eric Maenle
May 13, 2022

I always feel I can trust the employees in the service department. They haven’t steered me wrong in the over 10 years we have been bringing our vehicles here. Great work, great team! More

by DBODEY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Keiser , Eric Maenle
May 04, 2022

My vehicle was pulled in right away even though I arrived a few minutes early. The brake work was completed in a timely manner. Always prompt, courteous from the staff. More

by Blankc01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2022

Great working staff, and always very friendly. Lima Auto Mall try to help you anyway they can, and do great work on our car, and truck. Thank again for good job. More

by Larry l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry, Eric Maenle
April 26, 2022

I called the service department early in the morning to schedule routine maintenance....was complete by 2:30 pm and as always...every thing fantastic !!! More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
April 24, 2022

The service team listened to my questions concerning my vehicle and they performed the mechanical repairs needed to get my vehicle in good running status. Service with a smile. More

by PKESLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
April 24, 2022

A top notch service department, always helpful and very friendly staff, A great place to take your car for service. More

by WillieMan354
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Maenle
April 23, 2022

Had vehicle sceduled for 2 days of work that they completed in one day, was offered a loaner.they returned my car washed and interior cleaned. I recommend them for their service and knowledge, Gerry More

by fireman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry Keysor
...
17
...