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548 Reviews of Lima Auto Mall - Service Center
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December 22, 2019
my 2014 XTS Cadillac needed to be serviced. They not only got me in quickly, but when I arrived last Friday at 4:30 PM, the door opened quickly, the men gave be immediate attention, and the serv They not only got me in quickly, but when I arrived last Friday at 4:30 PM, the door opened quickly, the men gave be immediate attention, and the service on my 2014 XTS Cadillac was done within 45 minutes. the lady that checked me out was also very sweet!! More
by cfortman
Verified CustomerEmployees Worked With
Steve Morrison, Eric Maenle
December 21, 2019
Old Silverado Needed Rehabilitation Jeff Taylor took charge of an initial brakes problem. One thing led to another. Truck was purchased new from this dealership 22 years ago. It has li Jeff Taylor took charge of an initial brakes problem. One thing led to another. Truck was purchased new from this dealership 22 years ago. It has limited duties these days but performs them well for my wife (titled owner) when everything is working acceptably. Jeff worked with an experienced mechanic (Donnie) who provided both good diagnosis and good actual repair. In the end, the truck was back in fine operating order and ready for my wife to use sparingly in the local area for the foreseeable future. Thanks is warranted for the guys directly involved and also to Keith Shockency for managing a quite reputable service department. Bruce Dukeman More
by hdukeman
December 18, 2019
As always, this service department goes above and behind. Excellent service...and excellent customer-oriented, problem-solving workers. For 20 years, I have used this dealership (previously Swaneys) for all w Excellent service...and excellent customer-oriented, problem-solving workers. For 20 years, I have used this dealership (previously Swaneys) for all work on my Pontiac and Cadillac. PS. I’m still waiting on Cadillac to reinstate the convertible. More
by cherndon99
December 18, 2019
Service Review very efficient and everyone is friendly and knowledgeable about services and fees. From the service desk to the payment desk, great employees, so n very efficient and everyone is friendly and knowledgeable about services and fees. From the service desk to the payment desk, great employees, so nice to have a neighborhood friendly facility. More
by KLONG831
Employees Worked With
Gerry, Mike
December 13, 2019
Service on vehicle Vehicle was in for replacement of parts that where on recall. While we were there we have an oil change,filter and tire rotation. Everything was comp Vehicle was in for replacement of parts that where on recall. While we were there we have an oil change,filter and tire rotation. Everything was completed in 2 hours which was quicker than expected with the amount of service the was being done. More
by mole1n2
December 08, 2019
Accomplished but disappointing. I went in for three reasons; brake recall, transmission to be looked at or reset, and the TPMS looked at because it was not resetting correctly. The b I went in for three reasons; brake recall, transmission to be looked at or reset, and the TPMS looked at because it was not resetting correctly. The break recall was fixed and works a lot better. The TPMS still does not show which tire is which correctly on the drivers information screen. The transmission deal was real disappointing. My complaint was, as in the past, that it takes too long to shift. It will rev at about 4500 rpm before slipping into the next gear. Gas mileage would decrease. Twice now the dealership reset the transmission to the factory settings. The on-site GM Customer Representative said I’d be better off buying a Ford because he will not fix any more transmissions,,, because he was told by GM that his transmission warranty costs were already way over budget. So, what’s to happen the next time this transmission retrains itself back to being a gas guzzler? Periodically I receive letters from lemon law lawyers explaining this exact condition,,, so I’m sure General Motors already knows this is a problem. More
by 57chevy0
Employees Worked With
GERRY 161886
December 04, 2019
oil change great to deal with will take good care of you.been dealing with them for 15 years or more. got a lot of cars and trucks from them. never disappointed great to deal with will take good care of you.been dealing with them for 15 years or more. got a lot of cars and trucks from them. never disappointed great job guys More
by RPHILLIPS1961
November 30, 2019
oil change and fuel guage The customer service people were very polite and everything was fixed when they said it would be. They gave me a loaner and it was great. The customer service people were very polite and everything was fixed when they said it would be. They gave me a loaner and it was great. More
by jv
Employees Worked With
November 30, 2019
oil change during my routine inspection i was told i needed new tires. they were over 6 years old and dry rotting. very thankful for them to find this out. during my routine inspection i was told i needed new tires. they were over 6 years old and dry rotting. very thankful for them to find this out. More
by diane
November 30, 2019
Great Service! The service center rep. made sure my vehicle had all recall work completed and took care of some leak issues that were covered under warranty. The service center rep. made sure my vehicle had all recall work completed and took care of some leak issues that were covered under warranty. More
by cstephenson400
