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541 Reviews of Lima Auto Mall - Service Center
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May 05, 2019
Apparently You Can Not Question the Service Manager My husband and I just moved to the area. My car needed an oil change so we decided to try the dealership at Lima. Walked in and the man who checked My husband and I just moved to the area. My car needed an oil change so we decided to try the dealership at Lima. Walked in and the man who checked me in was extremely nice (no complaints at all with him) . After about an hour and a half , he comes back and says that someone broke a bolt on my wheel during my tire rotation and they are fixing it for free and was sorry for the wait. (Again no complaints about him) . After a bit , another guy comes back and tells us the car was ready (this I believe was the Service Manager , Keith, from what I looked up on your staff page online. My husband questioned him on what happened. When we walked out to get in the car, my husband asked which tire it was because it's our property, something was broke on it and we are allowed to ask questions. Keith then said "I DONT KNOW WHY YOU DONT BELIEVE ME " referring to the story he told my husband I side. He handed my husband the bolt , which wasnt rusted at all , and Keith then proceeded with more complete attitude . I said we are allowed to ask questions as the customer , by husband handed him the bolt back and said we wont be back and Keith yelled "Good" and opened the garage door. Now with that said he did take 30 off the bill which was appreciated. We just wanted to know how it happened and which tire it was. I was getting ready to drive this back to Lakeview. It was so extremely rude I was beside myself. I felt totally uncomfortable asking any kind of question or even being in the garage. It was rude beyond belief. I really dont think we should have paid for any of it based on all that. And it was a shame because literally everyone else there was nice , including the salesman inside and the nice woman at the counter. He ruined the whole experiance because clearly you are not able to question something when they break something on your car. More
by THEPATTERSONS2018
Verified CustomerEmployees Worked With
April 30, 2019
transmission warranty refund Lima Auto Mall helped us to get a refund on our transmission warranty on our Traverse, which we didn't realize that it had an extended warranty. We we Lima Auto Mall helped us to get a refund on our transmission warranty on our Traverse, which we didn't realize that it had an extended warranty. We were out of state when we broke down, so had it serviced at an auto repair shop. GM came through and paid for most of our bill. More
by odenweller6
April 27, 2019
Awesome service as always. Car done on time as promised. Always done right the first time and courteous service from everyone. Have been going here for 20 plus years and wouldn’ Car done on time as promised. Always done right the first time and courteous service from everyone. Have been going here for 20 plus years and wouldn’t go anywhere else to have my vehicles serviced. More
by MONTESS
Employees Worked With
Eric Maenle
April 26, 2019
Friendly informative and fast service! Went for an oil change and the service advisor Tim let me know of a couple issues that may need addressed soon. He took the time to explain to me what Went for an oil change and the service advisor Tim let me know of a couple issues that may need addressed soon. He took the time to explain to me what they were and how important they might be, but did not pressure me to do more work right then. The pricing is also very good. Better than most of those "quick" oil change places, and I felt like they appreciate me as a customer and actually care. I will definitely be getting my next car there and highly recommend their services to anyone! More
by Jamie Stewart
Employees Worked With
Tim Main, Chris Kiefer
April 25, 2019
Great overall experience! Lima Auto Mall. Fantastic job! They kept me informed of my vehicle and gave me quotes. They got it done quick and under the quote. The staff there is Lima Auto Mall. Fantastic job! They kept me informed of my vehicle and gave me quotes. They got it done quick and under the quote. The staff there is super friendly and always have a great experience. More
by HOLLARUP
Employees Worked With
Eric Maenle
April 24, 2019
Continued excellence After 4 years, service is as good or better that when I originally purchased my car. I am always greeted by friendly people. Thank you. After 4 years, service is as good or better that when I originally purchased my car. I am always greeted by friendly people. Thank you. More
by annblew
April 22, 2019
Service They're always very polite & smiling. I really like going to them because they seem like they are enjoying what they do. They always explain everythi They're always very polite & smiling. I really like going to them because they seem like they are enjoying what they do. They always explain everything to me. More
by rsassie193
Employees Worked With
Other Employees :
Caleb Lovejoy... That is the name listed on my print out., Eric Maenle, Eric Dalrymple, Jimmy Shilling
April 16, 2019
Service on my car I bought my car new at Lima Auto Mall and only bring it here for service, and maintenance. I've had nothing but excellent experiences each and every t I bought my car new at Lima Auto Mall and only bring it here for service, and maintenance. I've had nothing but excellent experiences each and every time - since 2010 ! More
by PUMPKINHOLLOW61
Employees Worked With
Eric Maenle
April 11, 2019
efficient and professional I would go nowhere else in Lima. I have used this department for > 10 years and have always been treated well. Keep up the good work. I would go nowhere else in Lima. I have used this department for > 10 years and have always been treated well. Keep up the good work. More
by ROLOBA14
April 11, 2019
Oil change day Everybody is so extra nice in the service department. Answers all my questions and explains everything really well. They go out of their way to help m Everybody is so extra nice in the service department. Answers all my questions and explains everything really well. They go out of their way to help me with anything I ask ! I appreciate LIMA Auto Mall. I bought my car there and I love it! More
by sandyverhoff
