Lincoln of Cutler Bay

They charge me 1300 for something they called “maintenance’’ when I got home and checked , the oil life still 20% , so clearly wasn’t serviced properly , I also requested carpet and jack , and ne “maintenance’’ when I got home and checked , the oil life still 20% , so clearly wasn’t serviced properly , I also requested carpet and jack , and neither was done. I paid cash , so at this point I am not pushing it any further Just nothing it. More

Clean excellent attention excellent customer service wonderful people that go to the extreme for customers wonderful people that go to the extreme for customers More

Poor Customer Service! We agreed upon terms, and I provided a deposit in good faith to secure the vehicle. Sales staff assured me that the transaction would be completed be We agreed upon terms, and I provided a deposit in good faith to secure the vehicle. Sales staff assured me that the transaction would be completed before the end of the day. Based on those representations, I moved forward confidently, expecting the vehicle to be secured and the deal finalized. However, not only was my credit run unnecessarily and prematurely, but I was subsequently informed that the vehicle had been sold to another party. I was told that a manager failed to verify that a deposit had already been placed on the unit before allowing it to be sold elsewhere. This situation reflects a breakdown in internal communication and managerial oversight. This is both unprofessional and unacceptable. It resulted in a needless hard inquiry on my credit report and a complete waste of my time. More

Received a professional service from The Cutler Bay Team, specially being on a Sunday. On Monday Jose Valderrama drove the car directly to our office. specially being on a Sunday. On Monday Jose Valderrama drove the car directly to our office. More

I purchased a relatively new vehicle. The sales person was professional, helpful, and the overall experience was positive The sales person was professional, helpful, and the overall experience was positive More

After calling the dealer to make sure the vehicle that was listed was available, I made a two hour trip down to basically Homestead to find out the classic excuse, the offered car is in service and is not was listed was available, I made a two hour trip down to basically Homestead to find out the classic excuse, the offered car is in service and is not available for sale at this moment. This after the sales person Bryan and Oscar both Online sales rep told me the car was available and even send me pictures of the vehicle. My surprise when I get there the car was in the dealer but in the shop. I was received by a floor sales person by the name of Adam, and he just lied straight to my face. He tells me don’t worry the car will be ready in few days and you will be the first to know. I knew something was wrong when I asked to leave a deposit and they refuse to take it. Obviously Adam never called and a week pass by and I have my wife called to see what they tell her. Same story car is available, come on down. Obviously we asked for a sales person to do a live walkthrough of the car never heard from them again. I just yesterday called back to see if by any luck the car was actually available and my surprise car is not yet available now the battery was fixed but the roof is not working. Bottom line a supposed to be a “prestigious” dealer is nothing more than a 441 North Miami scam cheap dealer. I strongly recommend to stay away from them. The car is still listed under the vin number WDBWK56F25F039480 is a Mercedes Benz 2005 SLK. Terrible way to conduct business and to do false and deceitful advertising. More