Lindsay Acura

Won’t be back. Lindsay Acura used to be a premier Acura dealership, but that’s clearly no longer the case. My recent experience completely changed my perception of Lindsay Acura used to be a premier Acura dealership, but that’s clearly no longer the case. My recent experience completely changed my perception of this place. Their unorganized sales department is just as bad as the service department. The lack of communication, coordination, and overall accountability is frustrating. It feels like no one is on the same page, and as a customer you’re left dealing with the consequences of their internal issues. What used to feel like a well-run dealership now feels disorganized and careless. It also really shows that the owner seems to prioritize the staff over the customer experience. That approach is noticeable in how things are handled and how issues are addressed. On top of that, all of the elite salespeople and management that used to make the sales side strong are no longer there, and it shows. The quality has clearly dropped. As someone who has been loyal to the Acura brand for years, this was extremely disappointing. There’s a clear decline across the board, and it reflects in every interaction. If you’re considering going here, I strongly recommend saving yourself the headache and going to Acura of Marysville or Acura Columbus instead. Night and day difference. More

Very professional, considering my interest not just a sale. Listened to me and made me very happy. sale. Listened to me and made me very happy. More

Beautiful new building. Everything looks great! Easy access to the building. Bathrooms are very clean! Everything looks great! Easy access to the building. Bathrooms are very clean! More

Acura likes to position itself as an upmarket vehicle, but the buying process is equivalent to buying a Honda. Having bought other luxury cars, the buying experience lacked in comparison. The vide but the buying process is equivalent to buying a Honda. Having bought other luxury cars, the buying experience lacked in comparison. The video we were made to watch was a nothing more than a market research exercise. There was nothing in it that added value to the purchase of the car. I find the insurance comparison portion, especially with the after purchase follow ups, to be unprofessional. Also the exercise in selecting your favorite Sirius XM station is useless feature, unless you actually program them to the vehicle, which you don’t. The finance department pushed the extended warranty on us to the point of frustration. Lastly, the last several vehicle we have purchased the salesman or a dealership employee sat with us in the car we purchased and helped us connect phones and run through the features and set up for the vehicle. I add to specifically ask out salesperson to do this. He did, but I felt that he was under a time crush to help other customers and was looking to finish as quickly as possible. I do think our salesperson did a good job, within the confines of your process, however the process itself needs to be improved if you are going label yourself as a luxury car brand. In summary, I love the car, but I did not enjoy the purchasing process, especially compared to other brands we have purchased in the past. More

I had a nice experience. But my rating is 'good". Here is why. My sales rep was wonderful. She was really cool. But, she has only been there 3 months. There is no way you can But my rating is 'good". Here is why. My sales rep was wonderful. She was really cool. But, she has only been there 3 months. There is no way you can fully assist with a 40K purchase that has that many bells and whistles. You need to be paired with experience.i had to ask others several questions, and got the answers I needed. This purchase was too important to feel limited to who I can talk to. I felt that. The others wanted to help but they also looked out for their coworker, that's called integrity. For me as the customer it was limiting and I almost didn't buy the car. I also had to come back in and ask for help connecting my cell phone to the car. My sales rep would have done that but she was off and she deserved to be off. More

Christian company who cares about their customers. Great car at a decent price. Will definitely shop there again. Great car at a decent price. Will definitely shop there again. More

Before I came in to look at a used vehicle I called a couple different times with questions, and the people on the phone were more than happy and willing to answer my questions. After I got there I was h couple different times with questions, and the people on the phone were more than happy and willing to answer my questions. After I got there I was helped by Mark, who was gracious in answering my questions and explaining to me their process, and as a young first time car buyer this was extremely relieving. Mark proceeded to go out of his way to make sure I was able to secure the vehicle before a long holiday weekend, as I wasn’t going to be able to come back in for a few business days and I was afraid the car would’ve been gone by then. Thank you Mark and everyone at Lindsay Acura Reynoldsburg! More

Tangi is really patient with all my question. The finance department is fast and answers all my questions. The finance department is fast and answers all my questions. More

Jason C. made buying my new Acura MDX easy and stress-free. He was knowledgeable, honest, and never pushy, and he made sure I got exactly what I wanted. Highl made buying my new Acura MDX easy and stress-free. He was knowledgeable, honest, and never pushy, and he made sure I got exactly what I wanted. Highly recommend working with Jason! More

It was a very good dealing and not pushy plus worked hard to get the deal and was very happy. Thank you Marc Bauer for helping us. hard to get the deal and was very happy. Thank you Marc Bauer for helping us. More