Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Eugene, OR

Overview
Employees
Reviews
Vehicles
4.0
2,342 Reviews
Lithia Chrysler Jeep Dodge Ram of Eugene is focused on providing customers with an honest and simple buying and service experience. We believe in giving customers straightforward information so that they can make confident decisions. Lithia Dodge of Eugene, in Oregon's southern Willamette Valley, joined Lithia Motors in December 1996 after being acquired from the Milford G. Roberts family of dealerships. The Chrysler and Jeep franchises were purchased from Emerald Automotive Group, Inc in January 2005. Lithia Chrysler Jeep Dodge Ram of Eugene sells new Chryslers, Dodges, Ram trucks, and Jeeps in addition to used cars, trucks, and SUVs - vehicles that meet Chrysler Dodge's demanding standards for quality and pass a meticulous certification process. It's easy to shop at Lithia Dodge of Eugene from anywhere on the I-5 corridor because we're just down the road from Springfield, Cottage Grove, Sweet Home, Junction City, Coos Bay, Veneta Oregon and just about anywhere in the greater Lane County, Willamette Valley area.
Contact Dealership
View Awards

2121 Martin Luther King Jr. Blvd

Eugene, OR

97401

Directions

By Type

Showing 2,342 reviews

October 02, 2023

Very friendly and helpful up front, but somewhat less so as issues arose. They took an idiotic stance when confronted with an erroneous window sticker, then dragged their feet mightily when it came time to More

by DIETRICHHAAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Devin Pratt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Griesel
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

Helpful
September 30, 2023

Billy always takes care of me. Thanks to Billy and his team for being awesome!! More

by Meltsboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy in service
Report | Print
Oct 02, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

It’s great to know that Billy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Sam Barnard, Service Manager

Helpful
September 27, 2023

Lithia cost me my lifetime drivetrain warranty because they performed a 5 year inspection one year early and they should have known it was early,I bought the truck new from Lithia and they have done all t More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N A
Report | Print
Sep 29, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

On behalf of Lithia Chrysler Jeep Dodge of Eugene, I would like to thank you for sharing details of your recent visit. The experience you describe is not reflective of the standards of our business. At your earliest convenience, please contact me so we can work towards a resolution. I hope to hear from you soon. Sincerely, Sam Barnard, Service Manager

Sep 29, 2023 -

NONE3 responded

If you want to make things right just restore my lifetime drivetrain warranty

Helpful
September 25, 2023

Your people did a quick, efficient service to me and I will come again if I need anything else they can do! More

by Sammee53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A young lady in the service dept.
Report | Print
Sep 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Lithia Chrysler Jeep Dodge of Eugene, we value our customers and we look forward to seeing you down the road. Sincerely, Sam Barnard, Service Manager

Helpful
September 25, 2023

Good people working inside, never met any of the technicians. The wait time for services is Way Too Long! More

by Sugar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know them
Report | Print
Sep 27, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

Helpful
September 24, 2023

It seems like no one cared about or like their job They could not find my key and kept me waiting for over 30 mins while they locate it. More

by LVMYSONS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No sure
Report | Print
Sep 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Sam Barnard, Service Manager

Helpful
September 24, 2023

Good service, timely and professional. Service staff were respectful and keep me informed about the status of my vehicle. More

by PHORSTAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guy Germann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 26, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Lithia Chrysler Jeep Dodge of Eugene. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Sam Barnard, Service Manager

Helpful
September 22, 2023

Because of the relationship l have, I will continue to tell people about your business ‼️ More

by Real Learning llc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Mosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 25, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Sam Barnard, Service Manager

Helpful
September 12, 2023

Takes way too long to get an appointment for service. Had to call three times to even schedule. Left messages twice but never got a call back over the course of two weeks. More

by DBrown
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
Report | Print
Sep 14, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sam Barnard, Service Manager

Helpful
September 11, 2023

Very pleasant environment for considering the purchase of a new vehicle, whether via the online portal or in person at the store. Our first experience with service has likewise been positive. More

by TGONSER
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota Griesel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Person = exceptionally helpful with complex transaction
Report | Print
Sep 12, 2023 -

Lithia Chrysler Dodge Jeep Ram Fiat of Eugene responded

Thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Lithia Chrysler Jeep Dodge of Eugene! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Sam Barnard, Service Manager

Helpful
1
2
3
...
235