Lithia Chrysler Dodge Jeep Ram Fiat of Eugene

Not Happy I was checked in at 9:24, was told it would take an hour to an hour and a half. Many customers came into the reception area after me and almost all of I was checked in at 9:24, was told it would take an hour to an hour and a half. Many customers came into the reception area after me and almost all of them left before I did...for an oil change/DEF fill/ tire rotate. I didn’t leave your facility until close to noon. I also came in with a card saying my truck had a recall for a drag link. I told the advisor that the work had been done on my last visit. It took an awfully long time for her to confirm that that had happened. I asked if the service had been logged in to reflect that the work was done so I no longer receive confusing messages. She kept the card and I hope that it has been taken care of. I purchased the lifetime oil package and the extended service agreement (for which I have received nothing) for peace of mind. I believe the oil deal says I am entitled to an oil change every 3000 miles or 3 months, whichever is first. The reminder stickers used to reflect that, this newest says 5000 miles or six months. It seems as though you are trying to control my visits now. I do not believe I have been abusing this in any way and have tried to time my visits around the 3 or 4 recalls I have had. Other than the service advisor canceling my charge for DEF, I am not at all pleased with this latest visit. More

Fast/easy Fast easy good costumer service never had an issue vehicle is always well taken care of. Consistent customer service will continue to come back. Thank Fast easy good costumer service never had an issue vehicle is always well taken care of. Consistent customer service will continue to come back. Thanks More

Oil change and inspection Easy to drop off and close meal across the street. My car was ready when I was finished with my meal. Received a comprehensive report about the work t Easy to drop off and close meal across the street. My car was ready when I was finished with my meal. Received a comprehensive report about the work that was done and what was recommended. More

Very nice sales people. Actually acted like they wanted to sell me a vehicle unlike the Roseburg store. Helpful and professional. Will buy from them again to sell me a vehicle unlike the Roseburg store. Helpful and professional. Will buy from them again More

The service work was completed within the time as stated. Other service needs were pointed out and were taken care of in the time stated. Other service needs were pointed out and were taken care of in the time stated. More

Ram 1500-Fisher The sales team did an excellent job on the lease of my new 1500 Classic Ram Truck. Great Job sales team. I really appreciate it. The sales team did an excellent job on the lease of my new 1500 Classic Ram Truck. Great Job sales team. I really appreciate it. More

Service Department was amazing, as always I took my 2019 Jeep in for an oil change and for what i thought was an issue with the heating/cooling system. The oil change was completed within 1/2 I took my 2019 Jeep in for an oil change and for what i thought was an issue with the heating/cooling system. The oil change was completed within 1/2 hour. The issue with the heater turned out to be a government requirement that fresh air needs to be introduced into the system occasionally, so cooking one minute and then getting blasted with cool air is a normal result of this mandate. Tim in the service department was very understanding of my concerns and explained the reasoning for it. More

I had a very pleasant experience John Lamboy was real easy to deal with. He was good with explaining things I didn't understand. I haven't bought that many new cars, John made the pro John Lamboy was real easy to deal with. He was good with explaining things I didn't understand. I haven't bought that many new cars, John made the process easy. More

Turning a negative to a positive I had just totaled my 2015 corolla and was feeling down but needed to find a replacement car. My mom recommended I look into a Jeep. When I got to th I had just totaled my 2015 corolla and was feeling down but needed to find a replacement car. My mom recommended I look into a Jeep. When I got to the dealership I was greeted quickly and voiced my situation and when the associate realized I was probably a bit picky in what I was looking for (I have never liked suvs), he introduced me to Brian. He allowed me tell him everything I disliked , which being in sales myself is the last thing I want to hear a customer talk about, and still managed to talk it out and narrow down some options. Brian was so personable and patient. When I decided on the Cherokee he even went out of the way to take a second drive to show me more color options which I ended up finding the one I loved. I didn’t plan on purchasing that day but with the service Brian gave and the atmosphere he created, as well as the other gentleman at the dealership, they were able to turn a very defeating situation of totaling my car into a fun, humorous, exciting purchase. So THANK YOU! More

contract I purchased my car and over a week later have not received my sales contract only automated replies price of spare key total rip off! I purchased my car and over a week later have not received my sales contract only automated replies price of spare key total rip off! More