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Lithia Chrysler Jeep Dodge RAM of Billings - Service Center

Billings, MT

4.4
184 Reviews

184 Reviews of Lithia Chrysler Jeep Dodge RAM of Billings - Service Center

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July 24, 2015

Efficient & Thorough We count on Lithia Service to keep our vehicles in top condition. We just completed a 6900+ trip in the Ram without a single problem. Lithia did a com More

by none
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Daryl Doney
June 20, 2015

leaking tire Great job by the service team. Everything and more than what I was expecting. Thank you for taking me to work and dropping my car off when done More

by nstuehm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
June 04, 2015

Always a good experience Best place to get an oil change in town. I've never had a bad experience going to this store . Highly recommend doing business here. More

by Cruttenbur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Doney
June 03, 2015

Vehicle Service The service department at Lithia Dodge is second to none. They have always treated me and my vehicles with the upmost care. It's really refreshing in More

by joepike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Corey Fischer
May 27, 2015

Key to appreciation I've had great luck in the past with the body shop and service department at this dealership. I was in & out my last trip - completely satisfied with More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Erickson
May 25, 2015

Oil Change Parking Fiasco Service is not the problem. Finding a place to park is the very worst!!! Friendly associates & helpful techs are a plus getting coupons is good. More

by jayhawk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Doney
April 03, 2015

Good People I have done business with Lithia Dodge of Billings Montana for allot of years and no matter who I see there helping me or why I came into the Dealersh More

by be navy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Carl Paulson, Cameron Swift, Daryl Doney
February 24, 2015

Best Service Department in Billings Montana The Service Department at Lithia Dodge of Billings is top notch. They treat their customers with the utmost respect. They have been doing the maintena More

by Henry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Daryl Doney
December 10, 2014

Quick service Service visit was fast and simple. A recall was completed by Lithia's AMAZING service staff (those guys deserve a bonus)! Great staff to work with. More

by tobinbob2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Swift, Daryl Doney
March 24, 2014

SERVICE DEPARTMENT TREATS WOMEN LIKE THEY ARE STUPID. Took Jeep in for recall work. Received Jeep back with Heater Blower on full blast and would not turn off. I did not leave the parking lot and went r More

by FEMALEBEWARE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Apr 03, 2014 -

FEMALEBEWARE responded

Thank you to David Principe the Service Manage for contacting me in reguards to my review of March 24, 2014 on Lithia Chrysler Jeep Dodge RAM of Billings. They did agree to look at my Jeep and fix it for the cost of the part. When I went into the service department the customer service was above and beyond. When the service department call me to let me know Diagnosis and the cost of the part to keep me as a customer informed. I was a little surprised due to the part that was quoted to me as around $120.00. When I looked up the part on the computer at their website it was $64.03. I called the service department back asking why the difference in price. The service department could not answer my question but would check with the parts department and find out. When the service department returned my call it was stated the $64.03 was online price only. And that if the service department gets the part from the parts department the cost is around $120.00 to repair my car. I asked if they would consider only charging me $64.03 and was told yes they would be happy to this time. I have driven away a happy customer due to the customer service people of Lithia Chrysler Jeep but will not do business with Lithia Jeep in regards to there practice of 50% mark up on parts. I know that it is normal practice that the mechanic shops have to mark up the parts they order and as a consumer I make it a practice to check the cost of the parts that are charged to me. The locally owned mechanic shop I use does not I mark my parts up 50%.

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