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Lithia Chrysler Jeep Dodge of Medford

Medford, OR

4.0
507 Reviews
At Lithia Chrysler Jeep Dodge of Medford, We Make YOU Our First Priority Your satisfaction is at the top of our short-list of goals. This is why our Chrysler, Dodge, Jeep and RAM dealership serving Grants Pass, Ashland and Central Point carries new and used Chrysler, Dodge, Jeep and RAM models. Renowned for their design language, enduring quality and value, vehicles such as the Chrysler 200, Dodge Dart, Dodge Journey, Jeep Grand Cherokee and RAM 1500 are proven crowd pleasers. What's more, our commitment to your satisfaction transcends the day you sign for your car loan or Chrysler, Dodge, Jeep and RAM lease. Take our service center, for example. Known for consistent, do-it-right-the-first-time service, it's here for all of your routine maintenance and car repair needs. In understanding that some people like to take auto service and repair into their own hands, we also have an auto parts store where you'll find everything from Chrysler, Dodge, Jeep and RAM brakes to oil filters, rotors to axles. If you're a novice mechanic, our knowledgeable staff will even help you figure out which part you need. What do you say, isn't it time you put yourself first? If you answer yes, come to Lithia Chrysler Jeep Dodge of Medford for all of your automotive needs. You'll quickly see that we aim to please. Lithia Chrysler was the first Lithia Motors store and opened its doors in Ashland, OR in 1946. In April 1970, Lithia Motors moved to Medford, OR and added the Dodge and Jeep franchises. The store moved from its downtown Medford location to a brand new facility in 2007.
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4540 Grumman Dr

Medford, OR

97504

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Showing 507 reviews

February 24, 2025

Worst experience of my life dealing with the service department. First appointment was scheduled three months out. They changed it when it got close to another two months without talking to me. When I t More

by douglasjoseph51
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jay
Feb 25, 2025 -

Lithia Chrysler Jeep Dodge of Medford responded

Hi Douglas, I'm truly sorry to hear about your frustrating experience with our service department. It's concerning that there was a lack of communication regarding the rescheduling, and I apologize for any inconvenience this caused. We strive for better customer service and would like to address this issue directly with you. Please feel free to reach out at your convenience so we can make things right. Thank you, Ron Lindsey Service Manager ronlindsey@lithia.com

February 06, 2025

My 2020 Ram 2500 had an exhaust system failure where the system failed to regenerate and continuing to drive it was not an option. The truck was dropped off just before closing on Tuesday night. I got a c More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevis Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2025 -

Lithia Chrysler Jeep Dodge of Medford responded

Hi Greg, We strive to provide genuine customer service for each and everyone of our guests! It's nice to know that Trevis and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Medford got your truck back on the road so quickly! We're happy our service team exceeded your expectations. Thanks for sharing this fantastic feedback!

December 10, 2024

Had a bad experience around honesty regarding getting both keys for a slightly used $36,000 2024 Toyota Rav. A key was missing and I was not informed by the salesperson that one fob was not available un More

by star
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Justin Lombardi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leanna Lands
Dec 12, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

Hello, Thank you for sharing your feedback with us, as it helps us to improve our level of service provided for each and every customer that walks through our doors. I'm sorry about any inconvenience caused with the missing key fob and appreciate your willingness to work with our team on resolving this issue. I hope you are enjoying each mile in your Toyota RAV4! Please let us know how we can assist you in the future. Justin Godley - Sales Manager - 541-858-3269

November 09, 2024

Always get great service when I take my Gladiator or Ram. Trevis is so easy to contact and get on his schedule ! He always makes it convenient for me to fit my trips in there into my schedule! And the work i More

by Naillady541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevis Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

Thank you so much for sharing your wonderful experience with Trevis! We're thrilled to have had the opportunity to serve you. 😊

Nov 10, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

Justin Lombardi General Manager Medford Dodge

September 25, 2024

They could not find my trade in keys when I wanted to leave and not take there offer then sales pounding me until I gave in on a unfortunately purchase of a ram that was new and had a water leak off the More

by Ram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Durkee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

I'm really sorry to hear about the experience you've had with us. Our top priority is ensuring exceptional customer service, and we will continue working towards providing an outstanding experience for our customers. If you have any further concerns or suggestions, please feel free to reach out. We value your feedback and are always here to assist you. Justin Lombardi General manager Medford Dodge

July 15, 2024

Had a great buying experience with Rob Walton. Very professional, extremely knowledgeable, answered all my questions, zero pressure. I highly recommend him, he is full of knowledge and a lot of fu More

by Lingillis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

Thank you for sharing your positive experience with Rob and the team at Lithia Chrysler Dodge Jeep Ram Fiat of Medford! We're glad to hear that you felt confident and satisfied with your purchase. Enjoy your new vehicle! Come see us again soon!

July 15, 2024

I would like to give a huge shoutout to the Service Department! My daughter just moved to Medford after graduating from PA school. the 2013 Dart that she has been driving has been in the shop in Nashvi More

by Dayna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trevis Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Drake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

Dayna, we're so glad our Service Department at Lithia Chrysler Dodge Jeep Ram Fiat of Medford could resolve the issue and get your daughter's Dart running like new. Thanks for sharing this wonderful feedback! We hope to see you again soon!

June 17, 2024

I waited 5 hours for an oil change is the worst place I regretted buying a car there!!!!! More

by robertjr04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Vierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

Robert, I regret to see that you were not satisfied with your experience. I would really appreciate your feedback and, if you are willing, I would like to discuss your visit further. Would you consider getting in touch? Thank you, Nicolas Salas - Service Manager - 541-841-7229.

May 01, 2024

I was able to have the pleasure in working with Anthony M. I was able to trade my 2019 Chevrolet Equinox in for my new 2023 GMC Acadia. It was very easy and the dealer ship worked with me. I absolutely lov More

by Cynthia Sullivan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Maravilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

Hi Cynthia, it's fantastic to know that Anthony and our team at Lithia Chrysler Dodge Jeep Ram Fiat of Medford could assist you in upgrading your ride! We're glad the process was easy for you. Enjoy every mile with your new GMC Acadia, we'll see you again soon!

April 13, 2024

Buyers beware, firstly their real pricing is not anything close to the advertised price online. They pretty much tell you if you aren’t the perfect customer they add thousands to the discounted prices they s More

by Tyler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Seus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2024 -

Lithia Chrysler Jeep Dodge of Medford responded

Tyler, I'm sorry to learn about your experience. We aim for transparency in our pricing and communication with customers, so it's disappointing to read this feedback. I'd like a chance to make things right if you're willing. Please reach out directly at your earliest convenience so we can discuss further details of what happened during your visit. Thank you, Justin Godley - Sales Manager - 541-858-3269

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