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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,993 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,993 reviews

December 11, 2023

Took weeks to get appointment scheduled but once had car it was prompt Couldn't wash it but promised a wash inside & out at time of oil change More

by lrader081
Recommend Dealer
Yes
Employees Worked With
Kayla
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 11, 2023

Ben always goes the extra mile in caring for our vehicles Ben makes sure our vehicles are always repaired correctly and swiftly More

by blueglide
Recommend Dealer
Yes
Employees Worked With
Bennett Owings
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ben met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

December 11, 2023

Easy. Communicated clearly and followed up. Good experience Fixed faulty mirror as requested due to warranty coverage More

by DAVID@ELECTRONEYE.COM
Recommend Dealer
Yes
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive score. Pleased to hear Lithia Chrysler Jeep of Reno's communication was clear and that the faulty mirror was fixed under warranty coverage. Thank you for sharing your experience.

December 11, 2023

My car wouldn't remote start. Ben took care of it as fast as he could. It was done same day picked up the car at 4:20 in the afternoon. More

by petekrup
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Ben was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno, Pete.

Dec 11, 2023 -

petekrup responded

This is the reason that I bought a Jeep! I can depend on Reno Jeep to fix my car as if it were their own car! Ben, goes above and beyond for his customers. I am so stoked that I own a Jeep.

December 11, 2023

Appointments was within a week. Service time was exactly as stated (1hr). No waiting around when I came to pick up my car More

by judithscollon
Recommend Dealer
Yes
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you, Judith, for the five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 11, 2023

Miscommunication so I didn't get an oil change. Should I make another appt or just skip it? More

by SCIFIGREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
fernando rivas
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Dec 12, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Your satisfaction is important to us here at Lithia Chrysler Jeep of Reno, and we would appreciate the chance to speak with you about the level of communication you received from our Service Team regarding your visit for an oil change. Please send us your preferred contact information so we can discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comWe appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

December 11, 2023

One of the best as I have been a Jeep vehicle owner over 40 yrs. Although I have only purchased my newest jeep directly from this dealership-I have used the service dept and Charles Sebastian as my go to se More

by IRWIN-WEBB
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 11, 2023 -

IRWIN-WEBB responded

Charles is a very professional and knowledgeable individual. He always goes above and beyond while taking care of all my vehicle needs. It is a great pleasure working with him all these years.

Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Irwin, Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. Charles and our team appreciate your business and hope to see you again soon!

December 11, 2023

While the drop off and pick up processes were very easy, The online appointment process was impossible. Once we picked up the phone to call for an appointment it was a but was a piece of cake, but not all o More

by K Marshall
Recommend Dealer
Yes
Employees Worked With
Fernando
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 11, 2023

Got the work done in a timely manner. All of my issues were resolved thanks to Tony More

by RUSSELL.SAMUELP
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Tony met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

December 11, 2023

Great dealership to work with ease of making appointments is nice. They always follow up to let me know what’s happening with my vehicle More

by lcardoza0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

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