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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,322 Reviews

2,322 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 29, 2023

Came to dealership for warranty work. Service was great and repair was fixed quickly while I waited. More

by cycle_tahoe
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Dec 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 29, 2023

It is always a great experience to have my RAM serviced at Lithia Chrysler Jeep of Reno. More

by mprios65
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Dec 30, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

December 28, 2023

Very friendly, courteous and professional. They got me into service quickly. I was only there for 45 mins, tops! More

by PDR
Recommend Dealer
Yes
Employees Worked With
Ben initially, then another young man in service. Both were 5's
Dec 28, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

December 28, 2023

Everyone was very helpful They got me in and out I always have a great experience at there. That is why I have made that my place for service on truck More

by POLLARDTERRY684
Recommend Dealer
Yes
Dec 28, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you, Terry, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

December 28, 2023

Service was great. Fixed my car. Turned it in with out bird xxxx on. Got it back covered in bird xxxx. Not thrilled. More

by CALVINCOOK5823
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
Dec 28, 2023 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 26, 2023

Terrible communication, unkind customer service, and incredibly unorganized. No part of my experience was enjoyable. More

by Paigepickel
Recommend Dealer
No
Employees Worked With
Charles Sebastian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Dec 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

December 26, 2023

Fernando was very helpful. He got everything done and a very timely manner and got me out the door ready to go. The only issue, is my Jeep is still requesting me to get an oil More

by caddvandu
Recommend Dealer
Yes
Employees Worked With
Fernando
Dec 26, 2023 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno!

December 26, 2023

I came in with low tire pressure and they just put air in the tire and three days later when I drove my car, the pressure was down again. When I came in again, the first person that helped me looked at my ti More

by Leslie22
Recommend Dealer
No
Employees Worked With
Jared
Dec 29, 2023 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience, Leslie, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 25, 2023

Ben helped me with a mysterious issue I was having on my Jeep Wrangler and was so pleasant to work with. So grateful for him and your service team! Many thanks More

by shannon king
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Dec 26, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks, Shannon, for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

December 25, 2023

I found Mr Sebastian to be unfriendly and not sympathetic to the need of the customer when dealing with hom over the phone. In person, was the similar rude experience even when communicating with his coworke More

by Petewaskiewicz
Recommend Dealer
No
Employees Worked With
Charles Sebastian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Dec 29, 2023 -

Lithia Chrysler Jeep of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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