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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,274 Reviews

2,274 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 20, 2023

Robert 'Bob' is always knowledgeable and professional. Have always been pleased with service of our vehicle. More

by Rcsanfor
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 20, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years!

December 20, 2023

Feeling safe on the road this winter. Great work as always! Thanks to this amazing team. Happy Holidays! More

by Jfrenchizin
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Report | Print
Dec 20, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

December 19, 2023

They didn't call me when my part came in. I had to call them. No More

by crazykids1
Recommend Dealer
Yes
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Dec 19, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

December 19, 2023

Took me 3 months of phone calls before I just decided to show up and set up an appointment. The phone system needs working on. More

by kfunkhouser2020
Recommend Dealer
Yes
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Dec 19, 2023 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

December 19, 2023

Charlie at the service desk is absolutely the best to work with! I’ve been working with him specifically for several years when I have any issues with my Jeep. More

by angela.r.bandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you, Angela, for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad Charlie was able to help, and we hope to see you again!

December 19, 2023

Very good, I was in and out within 20 minutes. Everyone was very polite and helpful! More

by Row
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

December 18, 2023

He's an awesome employee. Kept me informed on the process of my repair. He even took pictures to show me the issue More

by SELTAR71
Recommend Dealer
Yes
Employees Worked With
Fernando
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Dec 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 18, 2023

I started off working with Charles because Jared was busy with several other clients at once. Both were extremely friendly and professional. Service was great, and I have no complaints whatsoever. More

by lindsey.berge
Recommend Dealer
Yes
Employees Worked With
Jared
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Dec 18, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Lindsey, for choosing Lithia Chrysler Jeep of Reno!

December 18, 2023

Check-in was quick and easy. I was early and that did not create any issues. Pickup was fast and staff were helpful and friendly. More

by FALLST3112
Recommend Dealer
Yes
Employees Worked With
Don't recall
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Dec 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

December 18, 2023

Totally reliable. Charley Sebastian is a person of great integrity. See him for service every time. More

by Tiger123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for choosing Lithia Chrysler Jeep of Reno. Your feedback and rating mean a lot to us. We're glad Charley is always able to help, and we hope to see you again!

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