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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,280 Reviews

2,280 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 17, 2023

Jeep was kept over night and had a dead battery upon picking it up A taillight bracket was not ordered. And the vehicle had a dead battery. More

by batnmat
Recommend Dealer
No
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Dec 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Customer satisfaction is important to us, and we would appreciate the chance to speak with you about your recent visit to our Service Department. Please provide us with your contact information so we can discuss this in greater detail. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comThank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

December 17, 2023

Responsive when my car needs work, helpful, and good communication Overall, they get the job done More

by KODYDOHERTY
Recommend Dealer
Yes
Employees Worked With
Garret and jarred
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for recognizing our responsive service and good communication on your recent repair work. We appreciate the positive feedback at Lithia Chrysler Jeep of Reno.

December 17, 2023

Charlie fit me in when the dealership was extremely busy. Charlie was very professional. Dealership was very clean and met all my needs. More

by STHOMAS101851
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your feedback about your experience with our dealership. We're glad to hear that Lithia Chrysler Jeep of Reno met all your needs and was meticulously clean. Thank you for recognizing the professionalism as well.

December 17, 2023

Ben is the best Service is great Would recommend My jeep place to go. Yes More

by SANDYMACEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

Glad to hear about your positive experience at Lithia Chrysler Jeep of Reno. We appreciate the recommendation and look forward to maintaining your Jeep in top condition. Safe travels!

December 17, 2023

The dealership was fine. My interactions were with Charlie and he was really good to work with. More

by CORY.EDMUNDS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Lithia Chrysler Jeep of Reno responded

Cory, Thank you for your very kind review. Charlie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

December 17, 2023

Dana and Jason great people very helpful on all my questions and concerns nice people More

by Renonvjome@ Gmail. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about our team here at Lithia Chrysler Jeep of Reno. It's encouraging to hear Dana and Jason could assist you with all your concerns and inquiries.

December 17, 2023

Awesome dealership always friendly and on time to get me back on the road and back with my family More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Owings
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Dec 17, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about Lithia Chrysler Jeep of Reno. Timeliness and friendliness are essential for us. Safe travels back to your family!

December 16, 2023

Always a great experience with service team, great quality work done. Suggestions and problem solving never fails. More

by PAULD.OSBORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for your positive feedback about our service team. We're glad to hear that their quality work and problem-solving skills are meeting needs. Your satisfaction is important to Lithia Chrysler Jeep of Reno.

December 16, 2023

Always had a good experience The service I've received from Lithia Jeep is impeccable. Everyone has gone above and beyond to help me when I've had a problem and resolve it right away. I couldn't ask for b More

by Sherrydmarshall
Recommend Dealer
Yes
Employees Worked With
Fernando in-service
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Dec 16, 2023 -

Lithia Chrysler Jeep of Reno responded

We greatly appreciate your kind words and high rating. We're proud of our service department, particularly instances like this where they could promptly assist. We'll surely pass along your thanks to our team at Lithia Chrysler Jeep of Reno.

December 16, 2023

My experience with Lithia Chrysler, Jeep of Reno was amazing from the moment that I walked in. Fernando definitely made sure that I was all checked it so that my vehicle could be serviced. When it was t More

by NIKKI.L.BARTOLOMEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tire rotation, oil change, manufacture recall
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Dec 16, 2023 -

Lithia Chrysler Jeep of Reno responded

Appreciate your kind feedback. Proud to have exceeded your expectations at Lithia Chrysler Jeep of Reno. We look forward to assisting you again in the future with vehicle services.

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