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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,422 Reviews

2,422 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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December 13, 2023

Great deals on nice cars Great customer service Bob pierce an Colby Rock Thank you More

by Erik
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Erik, for choosing Lithia Chrysler Jeep of Reno!

December 13, 2023

Exceptional handling of my vehicle needs. They value me as a customer. Special attention to my concerns. More

by Beep Beep Jeep
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 13, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your excellent review! We are so glad that Robert had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Chrysler Jeep of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

December 12, 2023

I love that Jared always accommodates me when I drop my Jeep off for an oil change. He is always friendly and welcoming and gets it done for me in a timely manner. More

by briannabkr1
Recommend Dealer
Yes
Employees Worked With
Jared
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Dec 12, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that our service team, and specifically Jared, provides you with efficient oil change services for your Jeep at Lithia Chrysler Jeep of Reno. Your positive feedback is appreciated.

December 12, 2023

Charles is a great service advisor , friendly and professional. My greatest appreciation is for having my jeep returned to me in such a timely manner and fixed correctly. Happy to have Charles as a s More

by ekchris90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Lithia Chrysler Jeep of Reno responded

We're glad you had positive experience with one of our service advisors and appreciated the timely repair of your Jeep at Lithia Chrysler Jeep of Reno. Hearing that our team's professionalism stood out to you underscores the effort we put into communicating with customers. We look forward to serving your auto needs again in the future, thank you.

December 11, 2023

Took weeks to get appointment scheduled but once had car it was prompt Couldn't wash it but promised a wash inside & out at time of oil change More

by lrader081
Recommend Dealer
Yes
Employees Worked With
Kayla
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 11, 2023

Ben always goes the extra mile in caring for our vehicles Ben makes sure our vehicles are always repaired correctly and swiftly More

by blueglide
Recommend Dealer
Yes
Employees Worked With
Bennett Owings
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Ben met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

December 11, 2023

Easy. Communicated clearly and followed up. Good experience Fixed faulty mirror as requested due to warranty coverage More

by DAVID@ELECTRONEYE.COM
Recommend Dealer
Yes
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive score. Pleased to hear Lithia Chrysler Jeep of Reno's communication was clear and that the faulty mirror was fixed under warranty coverage. Thank you for sharing your experience.

December 11, 2023

My car wouldn't remote start. Ben took care of it as fast as he could. It was done same day picked up the car at 4:20 in the afternoon. More

by petekrup
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Ben was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno, Pete.

Dec 11, 2023 -

petekrup responded

This is the reason that I bought a Jeep! I can depend on Reno Jeep to fix my car as if it were their own car! Ben, goes above and beyond for his customers. I am so stoked that I own a Jeep.

December 11, 2023

Appointments was within a week. Service time was exactly as stated (1hr). No waiting around when I came to pick up my car More

by judithscollon
Recommend Dealer
Yes
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you, Judith, for the five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 11, 2023

Miscommunication so I didn't get an oil change. Should I make another appt or just skip it? More

by SCIFIGREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
fernando rivas
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Dec 12, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Your satisfaction is important to us here at Lithia Chrysler Jeep of Reno, and we would appreciate the chance to speak with you about the level of communication you received from our Service Team regarding your visit for an oil change. Please send us your preferred contact information so we can discuss this further. Thank you, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comWe appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

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