Lithia Chrysler Jeep of Reno - Service Center

Haven’t had any good luck with the service techs. I have bought 2 very expensive vehicles there. Have had to bring them in for service & got them back worse than how we brought them in. My SRT, it to I have bought 2 very expensive vehicles there. Have had to bring them in for service & got them back worse than how we brought them in. My SRT, it took 3 times to get it right & it was something they ruined from the 1st time I brought it in. Now with my Grand Cherokee 4xe summit, they replaced my delaminated window & when I got it back, I saw they ruined my trim around the car. So now another inconvenience, I’m waiting for the trim to come in. Which I’m very nervous to have them replace!!! I don’t want them to screw something else up when changing it out!! My husband just had an oil change there, when we got home, he saw they didn’t change the oil filter. He had to go back to get it changed. All in the same day. Huge inconvenience. The tech said he forgot to change it!!! Unacceptable!!! This all has happened within a week with my Jeep & his truck! Still waiting to see how long I will have to wait to get the trim & how this all plays out! More

Robert was courteous and thorough in handling my repair work and addressing what was covered by the warranty. work and addressing what was covered by the warranty. More

Charlie was really helpful and he is the reason that I decided to come all the way to Reno to get my car worked on, as I live 3 1/2 hours away. decided to come all the way to Reno to get my car worked on, as I live 3 1/2 hours away. More

Charles Sebastian was excellent to work with. He was a big help when I selected my tires. Charles took time to show me different types of tires. The Tires I Selected are wonderful, they don't ma He was a big help when I selected my tires. Charles took time to show me different types of tires. The Tires I Selected are wonderful, they don't make a lot of noise and give a comfortable ride. Thanks To Mr. Sebastian More

We have bought two vehicles from there and like there services. Fast and efficient manners. Thank you services. Fast and efficient manners. Thank you More

I’m 66 years old, Performance cars have been all I have ever wanted to drive. When it comes to dealerships and service Lithia, blows away every auto place I have ever dealt with, by a long shot. I never ha ever wanted to drive. When it comes to dealerships and service Lithia, blows away every auto place I have ever dealt with, by a long shot. I never have gotten the kind of work or customer service like I have gotten from everyone at this dealership. No one can even come close, past, present …. there is no future only Lithia forever. Special thanks to, Dana, Steve, and Junior, these guys and their work, make me feel safe and secure when I pick up my car. When I am using the performance of my car, I know it will take what ever I can give it, and I never have to cloud up my mind with, “ I hope they did the work right” or “will this car breakdown, out in the middle of nowhere”, which is where I like to drive. My mind is focused on the road and driving as it should be.. with the highest praise I can give and after all these years Lithia is someone I trust and I know if the works done there, then the price is fair, also. In closing, Lithia lets me sleep at night and allows me to, enjoy the driving experience only Mopar can give. Go there, and you will never go anywhere else, if you’re smart ! Sincerely, Douglas Buckelew More

Tony is attentive and responsive. Thank you for the quick response in calling me back when I’ve left a message! Thank you!! Thank you for the quick response in calling me back when I’ve left a message! Thank you!! More

Bob Pierce is always extremely professional and an outstanding representative for your company. Your entire service department is squared away and always provides outstanding service. I haven continue outstanding representative for your company. Your entire service department is squared away and always provides outstanding service. I haven continued to purchase my vehicles at Lithia due due to the tremendous service I have always received. Also, your Shuttle service driver Don is extremely professional, hard working and a very kind individual. He also drives very safely. My overall experience was 5 stars per usual. Thank you! More

From the Sales Dept with Tony Moore and Robert Black to the Service Dept in Bob Pearce and Jared Phearson always a pleasant and great experience/service!!! the Service Dept in Bob Pearce and Jared Phearson always a pleasant and great experience/service!!! More

I would highly recommend Charles for any service work to be done. He was very professional and very helpful. be done. He was very professional and very helpful. More