Lithia Chrysler Jeep of Reno - Service Center

I made an error about the time of my appointment for oil change. Bob went above and beyond to squeeze me into the line up and get my service done change. Bob went above and beyond to squeeze me into the line up and get my service done More

They did a tire rotation but didn’t bother to SET TIRE PRESSURE TO SPEC but on the bill it said they did it. I left and figured I’d do It myself instead of going back in there. I’ve tried getting out of t PRESSURE TO SPEC but on the bill it said they did it. I left and figured I’d do It myself instead of going back in there. I’ve tried getting out of the lifetime oil changes because of how horrible the customer service is. This is the first time I actually had someone nice attend me BUT they didn’t fully service my Jeep AGAIN. Usually I get horrible customer service AND they “forget”to do something in the service department too. I check my jeep beforehand since they always say they did something that they didn’t. Last time they left a random wrench under my hood. Another time they said they rotated my tires but they didn’t (I’ve learned to mark my tires beforehand). The guys at the service desks are just as much of a headache as the ones pretending to service cars. There’s always a bunch of guys at their desks but they just ignore me. I honestly don’t even know where to stand since it’s such an awkward layout. I’ve tried approaching a random desk in the past and they say they’re busy or someone else will attend me. It’s usually this short skinny guy who seems to always look miserable and doesn’t want to be bothered who ends up attending me. I noticed the miserable one took over after Jared (the nice one) so instead of having to deal with him, I decided to leave when I noticed that my jeep didn’t get fully serviced. I love my jeep but I just wish I got it someplace else. Even the day I got my brand new jeep I got horrible customer service. To have to go back for oil changes is honestly worse than going to the dmv for me. I’d choose any other Jeep dealer if I could do it again, I’d rather drive to Carson city instead of the one 7 minutes away from my house. More

Jared went out of his way to be helpful and get the job completed when we needed. completed when we needed. More

Great service and Jarod is on top of providing the highest quality of service! Thank you highest quality of service! Thank you More

Excellent customer service . Quick in and out. The shuttle driver was very nice. Jared was awesome Quick in and out. The shuttle driver was very nice. Jared was awesome More

Prompt professional service. Definitely demonstrate an awareness of their customers time and needs and strive to satisfy. Definitely demonstrate an awareness of their customers time and needs and strive to satisfy. More

Ben is responsive and communicates well about what is going on with your car. He did a great job helping me. going on with your car. He did a great job helping me. More

Tony S is the best. My go to service guy for years. Maintenance to paint My go to service guy for years. Maintenance to paint More

I was in Shock! I was not expecting to but a Jeep. I was only looking as my Ford Escape was having transmission issues. Robert Black took me and my girlfriend in lik I was not expecting to but a Jeep. I was only looking as my Ford Escape was having transmission issues. Robert Black took me and my girlfriend in like family. My credit was good, only affected by high credit usage. I am also TMCC student and graduate. Mr. Black got me into a good pre-owned Jeep Renegade with Insurance and 1000.00 dollars down and I smooth drove off! This is why I will not buy a car from no one else in Reno, Nevada. Mr. Black has shown trustworthiness and respect. Hard to find these days. More

I would recommend Lithia Chrysler Jeep of Reno. They provided good customer service and answered all of my questions. They provided good customer service and answered all of my questions. More