Lithia Chrysler Jeep of Reno - Service Center

Not connected to online site I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, wi I set up appointments online but the information never gets sent to the dealership. This has been going on for years. I make an appointment online, with multiple thing to do and everything looks ok. We go to the appointment and they don't have any information that I entered so we have to make another appointment to finish the work. Either have the online stuff work and communicate it to the dealership or get rid of it. When the work is done, we are happy with everything else. 5 stars for the mechanics and 1 star for the appointment system. More

Service was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words was efficient and they took me in early. I would recommend to everyone. Scheduling on line a little difficult. You need to shorten number of words for this review! More

Fantastic Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stres Charlie was super helpful in understand all my problems and my needs were met. He made sure to inform me directly through out the day. He made a stressful situation easier to handle with great customer service. More

Review of Charles Sebastian I want to emphasize this positive review is based on my experience with Charles Sebastian. The only reason I've returned to Lithia Jeep after a long s I want to emphasize this positive review is based on my experience with Charles Sebastian. The only reason I've returned to Lithia Jeep after a long series of extremely negative experiences is because Dan Dunham, who has sold me three Jeeps, assured me that Charles would get the work done, and he did. He got me in quickly, got the oil change done and tires rotated quickly and efficiently, and was professional, courteous, and knowledgeable. He also had a license plate put on front that I hadn't been able to do. As long as I can deal with Charles, I will continue to use Lithia Jeep. I don't know who was involved in doing the work itself, which was done well. I can't honestly rate price below, as I bought this current Jeep through Dan Dunham at Fernley Jeep because of previous issues with Lithia Jeep, and because Dan is ethical, honest, and works to give the best price possible without a lot of unnecessary haggling. So that rating is based on the price at Fernley Jeep through Dan. More

Great Customer Service Charlie is a great service writer. He is always professional, knowledgeable, helpful and courteous. I always feel confident things will be done proper Charlie is a great service writer. He is always professional, knowledgeable, helpful and courteous. I always feel confident things will be done properly and for a fair price. I hope you pay him well. More

Very patient Robert was very patient with me, explaining what my maintenance protection plan covered and what it didn't cover. Nice guy, good face for the dealers Robert was very patient with me, explaining what my maintenance protection plan covered and what it didn't cover. Nice guy, good face for the dealership. More

Service Oil change was done quickly and efficiently. John, the service writer, was great. He kept his word on what was promised and what was done. Oil change was done quickly and efficiently. John, the service writer, was great. He kept his word on what was promised and what was done. More

Oil change They got me in and out within a reasonable time frame. The waiting area was comfortable. It was nice to have an alternative option of the waiting area They got me in and out within a reasonable time frame. The waiting area was comfortable. It was nice to have an alternative option of the waiting area at the sales floor. More

Oil change I was in and out the door in 20 minutes. Was very impressed with service and their understanding I was in a hurry. I even got a ride back to work. I was in and out the door in 20 minutes. Was very impressed with service and their understanding I was in a hurry. I even got a ride back to work. More

3 Recalls I called Ben Owings about recalls on my Ram pickup, found he was now working at Lithia Chrsysler Jeep of Reno, he invited me to come into have the rec I called Ben Owings about recalls on my Ram pickup, found he was now working at Lithia Chrsysler Jeep of Reno, he invited me to come into have the recalls done, he was able to get me in quickly, I explained what my schedule was for the day and he made sure my pickup was finished on time. He made some recommendations on future service that I intend to follow and has always been friendly, helpful and knowledgeable. Will continue using LCJ for future service and maintenance. Tom Smith. More