Lithia Chrysler Jeep of Reno - Service Center

Lithia will ALWAYS go the extra mile for their customers! I've been a customer for many years, purchased two cars from Lithia, had them service all my cars, always pleased with their service. But, I had an ex I've been a customer for many years, purchased two cars from Lithia, had them service all my cars, always pleased with their service. But, I had an experience last week that goes above and beyond. I had a cracked radiator I brought in to have repaired. Robert Pearce, who has helped me many times over the years, ordered the replacement radiator I needed and assured me that if I dropped my car off first thing in the morning they would have it ready by noon. I told him it was imperative that I have the car back by 2:00 at the latest because I was leaving town immediately to drive 700 miles to Flagstaff. He promised me it would be done. I got a call at noon saying everything was completed and I could pick up my car. When I arrived Robert informed me there was a tiny problem they had found and he wasn't sure where they could find the replacement part. I told him I would have to take the car as it was because I had to get on the road immediately. Robert wouldn't allow me to take the car because he felt it wasn't safe. Instead... he gave me a brand new 2019 Jeep Grand Cherokee to drive 1,500 miles round trip at no charge. No red tape, no hassle. Robert said it was their obligation to provide a safe vehicle for my trip. UNBELIEVABLE! Never had this kind of service from a dealership in my life. The attitude that Robert Pearce exemplifies is the reason I will never take my cars anywhere besides Lithia. Smart, professional, willing to go the extra mile to ensure customer satisfaction. Every single person I've ever dealt with at Lithia displays the same kind of customer service attitude. It's one less thing you have to worry about. If you take your vehicle to Lithia it will be serviced correctly, at a competitive price, to your complete satisfaction. Period. End of story. What more could you ask for from a dealership? More

Finally getting a.c. fixed. Finally someone got in touch with Chrysler engineer to help figure out what was wrong with my a.c. Ben has always done right by me whether it was my Finally someone got in touch with Chrysler engineer to help figure out what was wrong with my a.c. Ben has always done right by me whether it was my Chrysler or Dodge pickup. More

Fast and friendly Service was easy in and easy out. The staff gave a detailed explanation of what was done and why and did it with a smile. Service was easy in and easy out. The staff gave a detailed explanation of what was done and why and did it with a smile. More

Tony was great! Tony made my recent visit to your service department a very pleasant one. I had stopped coming to your dealership for regular service appointments b Tony made my recent visit to your service department a very pleasant one. I had stopped coming to your dealership for regular service appointments because the customer service was so bad. I am happy to report that Tony was so accommodating and honest, I am returning to this dealership as a regular customer. More

Excellent service Greg was great. He was able to get my truck in immediately and get it diagnosed. It needed to stay overnight so he was able to get me a rental so I c Greg was great. He was able to get my truck in immediately and get it diagnosed. It needed to stay overnight so he was able to get me a rental so I could get back and forth to work and it was covered by my warranty. More

service Excellent service, very professional staff, Jeep was ready when I went to pick it up answered all my questions Greg took good care of my Jeep and was Excellent service, very professional staff, Jeep was ready when I went to pick it up answered all my questions Greg took good care of my Jeep and was very professional thank you. More

Lithia Jeep Reno Service was performed professionally and completed within the time frame specified. I dropped my jeep off the night before and it was ready by noon t Service was performed professionally and completed within the time frame specified. I dropped my jeep off the night before and it was ready by noon the next day. More

I was treated with respect. Jason in service was great. It took longer than expected to do my oil change and he looked for me to let me know why. Jason in service was great. It took longer than expected to do my oil change and he looked for me to let me know why. More

2018 Jeep JL Unlimited Rubicon, Sales and Service The Sales Rep, Dena Plamer, Sales Manager and Financing people were awesome. Gave me a great price and great financing. The Service department, Ben P The Sales Rep, Dena Plamer, Sales Manager and Financing people were awesome. Gave me a great price and great financing. The Service department, Ben Pearce, was awesome, He listen to what kind of service I wanted and was proactive in making sure all my service needs were handle. I will admit when I brought my 2017 JK in for service in the past, I had horrible experience with the service department. But I'm very happy they have fixed there issues. You can't go wrong purchasing a vehicle from Lithia Chrysler Jeep of Reno. More

Recall Service was done however when our car was returned it had greasy smudge prints on both fenders, hood and drivers door handle. The service advisor nex Service was done however when our car was returned it had greasy smudge prints on both fenders, hood and drivers door handle. The service advisor next to Bob brought out a rag and cleaned it off and apologized. More