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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,479 Reviews

2,479 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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August 27, 2025

Robert was very responsive and I appreciated his flexibility in getting to my vehicle when time allowed as my issue had affected performance and I left the vehicle for repair More

by oddhog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

August 27, 2025

I have been dealing with Lithia Jeep Reno since 2008. I have never had a bad experience. More

by johnmtorrisi
Recommend Dealer
Yes
Employees Worked With
Jared
Aug 27, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

August 26, 2025

Was just an oil change, but nothing was reviewed or recommended after. Stated tires were filled to recommend spec, but were not. Makes me question integrity of the entire service. More

by dwn2rth76
Recommend Dealer
Yes
Employees Worked With
Jared
Aug 26, 2025 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 26, 2025

Great service, Bob stayed in contact with me via text and calls, I will definitely continue having Jeep service my vehicle More

by johnnywaz24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Chrysler Jeep of Reno.

August 25, 2025

Fast service and very courteus people,finish the job on time and tell you what is best for your car More

by tolitzram09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2025 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing your thoughts about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

August 23, 2025

Every single person I dealt with was crazy nice, crazy knowledgeable, answered all my questions and even showed me stuff. Didn't make me feel stupid for not understanding things when they came up. 10 out More

by JWETCH
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk Westergard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Williford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Black
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan in finance 5 stars all the way
Aug 23, 2025 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

August 23, 2025

I already did that the last time you sent me a survey last week and no, I'm not going to add four more words More

by Carolbouche
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
Aug 23, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 23, 2025

Professional, customer oriented very convenient. The service adviser was excellent in all aspects, very professional and helpful More

by zimronohad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bennett Owings
Aug 24, 2025 -

Lithia Chrysler Jeep of Reno responded

We're pleased to know our team provided a convenient and professional experience at Lithia Chrysler Jeep of Reno. Thank you for sharing your review, and we wish you all the best.

August 22, 2025

I loved the communication through texting. Robert kept me informed of every detail which was greatly appreciated. I was used to calling and checking on updates for the repair. This experience More

by kmiles2670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Lithia Chrysler Jeep of Reno responded

We're pleased to hear that our team's texting communication improved your experience with the repair. If you have any more needs or questions, feel free to reach out.

August 21, 2025

I was a little disappointed that I had to go back two days later because I had an oil leak Due to the drain plug being loose More

by ROSE.MEDINA13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Lithia Chrysler Jeep of Reno responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. Thank you for bringing it to our attention, Rose, and please don't hesitate to reach out to us directly if you need any further assistance. We appreciate your business and hope to see you again!