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Lithia Chrysler Jeep of Reno - Service Center

Reno, NV

4.7
2,279 Reviews

2,279 Reviews of Lithia Chrysler Jeep of Reno - Service Center

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April 11, 2025

Great service, professional staff. Special thanks to my advisor Ben. Thank you to the rest of the team as well. My jeep is driving very nicely! More

by jmendezlemuz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Advisor Ben and Fernando
Apr 11, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 11, 2025

Everything was done well and I got in & out very quickly. I always a had evertything checked and I have never had any problems with my service!! More

by TEORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dana Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando!!
Apr 11, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 11, 2025

When I got there, there were 5 service reps without any customers. They wouldn't help me because I was just an oil change, tire rotation. I had to go to one person (who had a customer). Jarod was great, bu More

by ddawley66
Recommend Dealer
No
Employees Worked With
Jarod
Apr 14, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

April 10, 2025

The service that I get at this dealership is top notch. Ben Pearce is one of the most knowledgeable and honest Service Managers that I have ever had the pleasure of dealing with. I wouldn’t consider taking More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 10, 2025

The service advisors have always been helpful, kind and empathetic They work hard to be informative, to keep my costs as low as possible, and get me my Jeep back as soon as possible. More

by DRM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben
Apr 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 10, 2025

In and out efficiently. Jarad explained the add ons, the mechanic sent pictures of the items to be replaced. More

by P.MVIOLETT
Recommend Dealer
Yes
Employees Worked With
Jerad
Apr 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Thanks for sharing about your experience with Lithia Chrysler Jeep of Reno. We appreciate your business and hope to see you again soon!

April 10, 2025

Friendly and helpful. Michael went above and beyond to assist me. The shuttle driver was also very kind and thoughtful to my schedule. He accommodated my transportation to More

by kissmydollface
Recommend Dealer
Yes
Employees Worked With
Michael Maxwell
Apr 10, 2025 -

Lithia Chrysler Jeep of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as a valued customer for many years to come!

April 10, 2025

Jared and all of the shop people are always kind and professional. They know I wait with my vehicle and always try to get me out as quickly as possible More

by PLAMOUREUX40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
Apr 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

April 10, 2025

Very grateful for Ben and his service. Timing and communication was outstanding! I’d go back ! More

by VPENA1515
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Apr 10, 2025 -

Lithia Chrysler Jeep of Reno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 10, 2025

Always a good experience Staff is friendly and prompt. Super helpful when we have questions about service or warranty. More

by Knoxkonstruction
Recommend Dealer
Yes
Employees Worked With
Fernando, talked with Tony and sales men as well, can't remember his name, he was a NY Yankees fan, they were all great!
Apr 10, 2025 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno. We look forward to having you as one of our valued customers for many more years to come!

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