Lithia Ford Lincoln of Fresno - Service Center
Fresno, CA
104 Reviews of Lithia Ford Lincoln of Fresno - Service Center
I drove to Fresno Lithia Ford from Madera yesterday afternoon, May 3, 2024 (I did not trust Ford Madera for any kind of business) to the Quick Lube lane before 2pm & was met by Manuel Lopez who informe afternoon, May 3, 2024 (I did not trust Ford Madera for any kind of business) to the Quick Lube lane before 2pm & was met by Manuel Lopez who informed me that Service is busy & won't be able to take in my Ford Edge for an oil change. He asked me if I wanted an oil change in my home instead but replied it's a long drive for them to do an oil change. He further told me that they do not do drive-in oil change without an appointment. I said I'll do it online but told me I cannot do it online but only by telephone . He gave me the business card of the service coordinator to call. All the information he gave me raised red flags that it stunned me. I was unable to accept the situation and leave as I stayed on on the Quick Lube lane trying to reconcile my past experiences (which were always poistive until this) with this bad news. A Service Advisor then came out and asked what service I needed. I asked for an oil change and he readily checked me in and process my request. I was in disbelief that while Manuel Lopez advised me to make an appointment and comeback for the oil change, a Service Advisor processed me for the oil change right away. I would have wasted time and gas if I left after what Manuel Lopez told me. I kept looking for answers that this guy Manuel Lopez is actually a Lot Porter who seemed to gain something by directing Quick Lube customers to make an in-home oil change or making an appointment with a particular Service Coordinator. This guy intercepted me, a Quick Lube lane customer, hijacked the job of a Service Advisor and attempted to redirect me to do business with a certain Service Coordinator. For what? Do Service Coordinators (SC) get commission & perhaps this guy get a cut? Is he trying to help this particular SC show some "performance"? After having been told to make an appointment and comeback another day, the Service Advisor saved the day for me for a relatively quick oil change that I was out of the dealership in 90 minutes. I also told him what Manuel Lopez (who had similarly approached me ahead of the Service Advisor several times in the past) did and hope that he is not allowed anytime at the Service lanes acting like a Service Advisor and redirecting customers to other Ford personnel (Sales Agents or Service Coordinators , for a cut in commission maybe?). He should be banned from the Service lane, the Service Department or Lithia Ford Fresno altogether. More
For the past several years, I have taken my Ford to Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone to even notice I was there waiting. This last visit was entirely different. Employee D.J. Mc'Neil made the difference. He greeted me when I first entered the service area and took care of my car's intake which was towed to Lithia late in the day with a dead battery. First thing next day, D.J. called to let me know what the problem was and to schedule the car up for further service. He called me right away when the job was done and when I arrived to collect my car, he greeted me with a smile, first thing, as soon as I entered the service desk door: "Mr. Blades! Your car is all set!" This guy is a go-getter for the customer. Lithia service desks could use a few more young men like this. Lithia gets a 4 rating on this service visit and D.J. gets a 5. More
They couldn’t fix a vacuum line problem that affected the dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’ dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’t fix it the first three times. We won’t be going back for more…lol More
Had to go back three times for the same vacuum leak, then the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same iss the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same issue and claimed no problem was found (warranty work)???? As soon as we drove off, the A/C went back to the defroster vents again (crooks). Today, they would not help because they had no warranty to charge too "and the mechanic needs to be paid". They never fixed the original problem, and didn't care. 17 years, a lifetime customer, flushed down the toilet because of a simple vacuum line fix that had been documented three times. I also bad to go back after a major tune up before. Something is off with their policy and attitude. I won't be back. More
To my ford in for recall driver airbag Salvador Gonzalez was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly More
I brought my car in for an oil change and a replacement for a headlight. First, the service writer said it would cost $29. Then, he called me back to say it would cost $400 to replace the lightbulb. This i for a headlight. First, the service writer said it would cost $29. Then, he called me back to say it would cost $400 to replace the lightbulb. This is unacceptable & a ripoff! More
We have purchased 4 vehicles from Lithia Ford Lincoln over the years. When We sold the last two vehicles we cancelled the extended warranty and expected the same level of service we received when purchas over the years. When We sold the last two vehicles we cancelled the extended warranty and expected the same level of service we received when purchasing the vehicles. The first vehicle took 4 phone calls, 2 emails and 3 months to get our refund. We are now into the second vehicles cancellation request with 6 unreturned phone calls, 4 emails and 4 months. WORST SERVICE EVER. DO NOT BUY THE EXTENDED SERVICE CONTRACT IF YOU THINK YOU WILL TRADE IN THE VEHICLE. We are currently escalating our issue to Lithia Cares, and then to an attorney. More
Joan S-- Thank you Leo Ortega, Service Rep for making the service of my 2016 Ford Fusion hybrid very smooth and problem free!! service of my 2016 Ford Fusion hybrid very smooth and problem free!! More
Been here twice and it has taken 3 hours minimum both times for an oil change. Only reason I come here is because I bought the car here and I have lifetime oil changes. I’d rather pay instead of waiting times for an oil change. Only reason I come here is because I bought the car here and I have lifetime oil changes. I’d rather pay instead of waiting 3+ hours. More
Gary is amazing and always goes the extra mile for everyone... I wouldn’t go anywhere else ... he got me in quick and helped with all my questions everyone... I wouldn’t go anywhere else ... he got me in quick and helped with all my questions More