Lithia Ford Lincoln of Boise

Overall a good experience. But they called me to pick up my vehicle and I tool it home. But when I opened the back door the door seal was not attached and slammed into the door. And there was some adhesiv my vehicle and I tool it home. But when I opened the back door the door seal was not attached and slammed into the door. And there was some adhesive on the inside door surface. Rags and the tech’s paperwork were left in the vehicle. Cowling was broken and missed when doing the vehicle repair. More

Best auto dealership experience I've ever had My experience started with the Lithia website. Because of the Covid pandemic there is a shortage of F-150 trucks in the Utah area. I began looking o My experience started with the Lithia website. Because of the Covid pandemic there is a shortage of F-150 trucks in the Utah area. I began looking outside the state and the Lithia website was a godsend. I loved being able to not only see the trucks on the lots in both Idaho Falls and Boise, but also the trucks that were in transit from the factory. But the best feature was the ability to see the window stickers on each truck available, and be able to compare the equipment included in each truck. We drove 5 hours to Boise, had a great experience with Adam Hulin, our sales guy, and a no nonsense session with the finance department to complete the transaction. More

Vehicle inspection and repair Met with Service advisor Shawn Hodges and after a rocky start he took the time yo explain all facets of the work to be performed. He did his job well Met with Service advisor Shawn Hodges and after a rocky start he took the time yo explain all facets of the work to be performed. He did his job well and I thank him. More

No stress, no xx Great experience at Lithia Boise! Sales people were super helpful, patient and not aggressive. A happy change from traditional car sales. I would reco Great experience at Lithia Boise! Sales people were super helpful, patient and not aggressive. A happy change from traditional car sales. I would recommend to friends. More

Some carelessness, but professional, honest repair service It took multiple appointments to get the problem with my truck fixed. It isn't always possible to diagnose the root cause on a first visit -- I can a It took multiple appointments to get the problem with my truck fixed. It isn't always possible to diagnose the root cause on a first visit -- I can appreciate that, especially with an intermittent problem. But three mistakes were made by technicians which necessitated two additional trips back; getting incorrect spark plugs from the parts department, cross wiring the new wiring pigtail that was installed, and not securely snapping the pigtail into the socket so that it made a consistent connection. The last of which, I discovered on my own at home, otherwise I would have had to bring the truck back another time. It only takes a little more care to double check simple things like that, to avoid such mistakes. I do feel like I have been treated fairly, that honesty and integrity was shown in admitting the mistakes which were made, and that effort is made to keep me informed during the diagnosis and repair process. More

Salesman was awesome we knew pretty much what we wanted and the finance department got us set up with a great rate super fast and my wife got to leave with an awesome flex all before I had to go to work and the finance department got us set up with a great rate super fast and my wife got to leave with an awesome flex all before I had to go to work More

Ford F-150 service Very good customer service. Service department Provided updates. Work was completed as requested and recommended. Truck was ready when I picked it up Very good customer service. Service department Provided updates. Work was completed as requested and recommended. Truck was ready when I picked it up. Limited exposure as They have shields and Jessica wore her mask. More

Excellent customer service - even after my purchase. Salesman Gilbert S is incredible Trade in and purchase was smooth, hassle- free and did not take all day. Salesman Gilbert S is incredible Trade in and purchase was smooth, hassle- free and did not take all day. More

GREAT EXPERIENCE VERY FRIENDLY AND PROFESSIOANL. NO PRESSURE WHICH I LOVED. ANSWERED ALL MY QUESTIONS . THE PERSON IN FINANCE(I CANNOT REMEMBER HIS NAME WAS AMAZING VERY FRIENDLY AND PROFESSIOANL. NO PRESSURE WHICH I LOVED. ANSWERED ALL MY QUESTIONS . THE PERSON IN FINANCE(I CANNOT REMEMBER HIS NAME WAS AMAZING)!! HE MADE THE PAPERWORK PORTION SUPER EASY AND EXPLAINED EVERYTHING. HE HAD A GREAT SENSE OF HUMOR AND SEEMED TO LOVE HIS JOB. More

This was the very worst service I have ever experienced in my life. From forgotten follow-ups, to terrible communication if or when it did happen. Quoted $900 to have the work done. and when they explai in my life. From forgotten follow-ups, to terrible communication if or when it did happen. Quoted $900 to have the work done. and when they explained the service to me, they told me I needed to replace my bumper. This had NOTHING to do with the repair of my AC. I finally told them to not touch my car & took it to another local dealership who did an amazing job communicating and delivered superior service - my cost $487 WOW! More