Lithia Ford Lincoln of Fresno - Service Center

For the past several years, I have taken my Ford to Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone Lithia for service. I have not been impressed with their service I have often had to wait at some length after entering the service desks for someone to even notice I was there waiting. This last visit was entirely different. Employee D.J. Mc'Neil made the difference. He greeted me when I first entered the service area and took care of my car's intake which was towed to Lithia late in the day with a dead battery. First thing next day, D.J. called to let me know what the problem was and to schedule the car up for further service. He called me right away when the job was done and when I arrived to collect my car, he greeted me with a smile, first thing, as soon as I entered the service desk door: "Mr. Blades! Your car is all set!" This guy is a go-getter for the customer. Lithia service desks could use a few more young men like this. Lithia gets a 4 rating on this service visit and D.J. gets a 5. More

They couldn’t fix a vacuum line problem that affected the dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’ dash controls after three trips. Then, due to a delay getting back, they refused to fix the original problem without charging, even though they didn’t fix it the first three times. We won’t be going back for more…lol More

Had to go back three times for the same vacuum leak, then the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same iss the 4th time (granted, several years later due to COVID), they would not honor their work. Time before last, they didn't want to work on the same issue and claimed no problem was found (warranty work)???? As soon as we drove off, the A/C went back to the defroster vents again (crooks). Today, they would not help because they had no warranty to charge too "and the mechanic needs to be paid". They never fixed the original problem, and didn't care. 17 years, a lifetime customer, flushed down the toilet because of a simple vacuum line fix that had been documented three times. I also bad to go back after a major tune up before. Something is off with their policy and attitude. I won't be back. More

To my ford in for recall driver airbag Salvador Gonzalez was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly was very nice and put me at ease as my first trip there had ford for several hours but no parts but they all were very friendly More

I brought my car in for an oil change and a replacement for a headlight. First, the service writer said it would cost $29. Then, he called me back to say it would cost $400 to replace the lightbulb. This i for a headlight. First, the service writer said it would cost $29. Then, he called me back to say it would cost $400 to replace the lightbulb. This is unacceptable & a ripoff! More

We have purchased 4 vehicles from Lithia Ford Lincoln over the years. When We sold the last two vehicles we cancelled the extended warranty and expected the same level of service we received when purchas over the years. When We sold the last two vehicles we cancelled the extended warranty and expected the same level of service we received when purchasing the vehicles. The first vehicle took 4 phone calls, 2 emails and 3 months to get our refund. We are now into the second vehicles cancellation request with 6 unreturned phone calls, 4 emails and 4 months. WORST SERVICE EVER. DO NOT BUY THE EXTENDED SERVICE CONTRACT IF YOU THINK YOU WILL TRADE IN THE VEHICLE. We are currently escalating our issue to Lithia Cares, and then to an attorney. More

Joan S-- Thank you Leo Ortega, Service Rep for making the service of my 2016 Ford Fusion hybrid very smooth and problem free!! service of my 2016 Ford Fusion hybrid very smooth and problem free!! More

Been here twice and it has taken 3 hours minimum both times for an oil change. Only reason I come here is because I bought the car here and I have lifetime oil changes. I’d rather pay instead of waiting times for an oil change. Only reason I come here is because I bought the car here and I have lifetime oil changes. I’d rather pay instead of waiting 3+ hours. More

Gary is amazing and always goes the extra mile for everyone... I wouldn’t go anywhere else ... he got me in quick and helped with all my questions everyone... I wouldn’t go anywhere else ... he got me in quick and helped with all my questions More

Good service dept was very happy with Mr Oscar Aguilar once I drove over to get my car looked at , phone calls didn't work once I drove over to get my car looked at , phone calls didn't work More