Lithia Hyundai of Anchorage

It is sometimes really hard to get to talk to someone in your vehicle repair section. I have been just driving over to make appt. The last time I decide to try calling and I did get someone on the phone. your vehicle repair section. I have been just driving over to make appt. The last time I decide to try calling and I did get someone on the phone. I was having an oil change and tires rotated, I have lifetime oil change and I purchase my tires from you so the rotating is free. The young man told me not that he knew of a quoted a price to have them rotated. When I showed up it was in fact free. A cheat sheet or training for the person helping the scheduling/repair might be beneficial to everyone. Miss the older gentlemen with beard that had been with you awhile in the service department he had great customer service skills. More

Very helpful in showing me things about my new vehicle and the dashboard computer system. and the dashboard computer system. More

The staff at Lithia Hyundai of Anchorage treated us courteously and professionally when buying our new car. courteously and professionally when buying our new car. More

Good customer service. Technician is well trained. Give me information that I need. Excellent service. Technician is well trained. Give me information that I need. Excellent service. More

This is the second time I have dealt with this dealership and they are always helpful and do their best to meet your expectations. and they are always helpful and do their best to meet your expectations. More

Vey kind and courteous, from sales to finance! Nathaniel and Layne are both great for your business! Nathaniel and Layne are both great for your business! More

I always get a service appointment within a week of requesting one; my wife waits months for her Mercedes appointments. I wait during service because I know they’ll be efficient. I am very happy with m requesting one; my wife waits months for her Mercedes appointments. I wait during service because I know they’ll be efficient. I am very happy with my Tucson after 3+ years; and even more happy with Lithia Hyundai Anchorage’s service. Kirsten was great in particular this last visit. Thank you. Charles More

I was in for a scheduled appointment for an oil change and tire change. As I checked in the man at the service counter said it would take 1 hour 15 minutes. 3 employees were standing there joking with on and tire change. As I checked in the man at the service counter said it would take 1 hour 15 minutes. 3 employees were standing there joking with one another and I had to wait until they finished their joking before they acknowledged me. Would I like to wait or leave the vehicle? I told him I would wait. 1 1/2 hours later I asked the woman at the counter how things were going. She walked back to the garage and then reported it would be 30 more minutes. 3 hours after I had checked in a man came to me in the waiting area and apologized for my long wait. I expressed my dissatisfaction and he compted the tire change. 15 minutes later he came back with my keys and I was on my way - 3 1/4 hours after I. arrived. This is not acceptable. Employees should have been upfront and accurate about my wait or said nothing at all. I have a lifetime oil change contract. Only because I have that will I return. More

I have used the Dealership for six years and they are good. However as my car ages, I don’t feel I’m getting the proper maintenance that my car needs. I have requested certain things and I’m told the r good. However as my car ages, I don’t feel I’m getting the proper maintenance that my car needs. I have requested certain things and I’m told the repairs occurred, but I don’t see the lights go off or see differences in the way my car drives. I have mentioned the engine light several times and 10 miles after my oil change last week the Engine light come on again. I have a tire pressure gauge light that I paid to have replaced and it’s never gone out. I’ve had a headlamp replaced and I am of the understanding that all my lights are in place yet my light caution light is on still. I bought my car new so that I would not have these problems I bring it in ever 6 months so I will not have these problems. Yet I now have these concerns even when paying to have repairs done More

I only needed an oil change and my studded tire change-over but was given the price and feel like it was great service overall. change-over but was given the price and feel like it was great service overall. More