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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.3
1,660 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,660 reviews

December 15, 2023

Took many phone calls with no response. Accidentally got a salesman named Gabriel who helped me get information about the recall work. When was done there's been no explanation about what w More

by ATCH.HICKS
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
A salesman named Gabriel was very helpful and I believe someone named Rob
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Dec 18, 2023 -

Lithia Hyundai of Anchorage responded

Hello, I'm sorry to read about your experience. It's important that our customers feel informed and satisfied with the work done, so it's disappointing to see we've missed the mark here. I'd like a chance to discuss this further and address any outstanding issues regarding your recall service - please reach out at your earliest convenience! Best, Matt Dean - Service Manager - 907-762-5131

Helpful
December 15, 2023

Courteous and competent. Trustworthy and honest. They try to be accommodating to one’s schedule. More

by BVERLYM70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Beals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Brookins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hayden Baker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2023 -

Lithia Hyundai of Anchorage responded

We appreciate the positive feedback. It's our mission to provide top-notch service that keeps your vehicle running smoothly. We're glad to have been able to accommodate your schedule and provide you a 5-star experience. Til' next time!

Helpful
December 13, 2023

The communication was great. My vehicle was there for quite a while but Dana responded to texts and let me know about delays. More

by BECCAPOOH22
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Dec 13, 2023 -

BECCAPOOH22 responded

I would highly recommend Lithia Hyundai of Anchorage. I’ve had great service with the sales and service department. Dana’s communication in service department is excellent.

Dec 13, 2023 -

Lithia Hyundai of Anchorage responded

Hi Becca, Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you had great communication throughout the service process, and Dana's responsiveness made a positive impact. We appreciate your recommendation and are delighted to have provided excellent service in both our sales and service departments.Happy holidays and until next time, travel safe!

Helpful
December 13, 2023

Great I'm a man of few words 1 2 3 4 5 6 7 8 More

by JPENNINGTON3
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Dec 13, 2023 -

Lithia Hyundai of Anchorage responded

Hello! A simple "Great" speaks volumes, and we appreciate your positive sentiment! If there's anything specific that made your experience great or if you have more feedback to share, we'd love to hear it. Thank you for choosing Lithia Hyundai of Anchorage, and we're here for any automotive needs you may have in the future.

Helpful
December 13, 2023

Dana was amazing. I needed to deliver toys to an event and she transferred all the toys to a loaner car when mone was being fixed. More

by JENNIFER.HEIKKILA
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 14, 2023 -

Lithia Hyundai of Anchorage responded

Hi Jennifer! We're thrilled to hear about your positive experience with Dana at Lithia Hyundai of Anchorage! It's fantastic that she went above and beyond to assist you by transferring the toys to a loaner car while yours was being fixed. If there's anything specific about your experience that stood out or if you have more feedback to share, we'd love to hear it. Thank you for choosing us, and we're here for any automotive needs you may have in the future.

Helpful
December 13, 2023

Bad communication, didn't fix something that I posted because intake tech didn't write it down More

by Juliannarobinson89
Recommend Dealer
No
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
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Dec 14, 2023 -

Lithia Hyundai of Anchorage responded

Hi Julianna, I genuinely appreciate you sharing your experience with us. It's regrettable to learn about the communication challenges and the oversight in addressing the issue you mentioned. Your insights are crucial in helping us enhance our service. That being said, I'd love to hear more about your experience and discuss how we can make things right. Please reach out to me through the number below. We hope to hear from you soon. Best, Matt Dean - Service Manager - 907-762-5131

Helpful
December 11, 2023

Car was late getting done but glad they answered the phone when I called. Same problem keeps happening so I wonder if it is getting fixed More

by JANEVONB
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevins Mercedes
Report | Print
Dec 12, 2023 -

Lithia Hyundai of Anchorage responded

Hello Jane, Thank you for taking the time to share your feedback. We apologize for the delay in completing your car service and any inconvenience it may have caused. Your concerns are important to us, and we'd like to ensure that the recurring problem is thoroughly addressed. That being said, please contact us through the number below in order to further discuss your time here. Best, Matt Dean - Service Manager - 907-762-5131

Helpful
December 11, 2023

Very kind and knowledgeable. Dana was a wonderful person at the service desk. She was very kind and knowledgeable. She was very responsive and had a good attitude. More

by COLLEEN.HAAN
Recommend Dealer
Yes
Employees Worked With
Dana
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi Colleen, Your kind words about Dana at the service desk truly brightened our day! We're thrilled to hear she made your experience at Lithia Hyundai of Anchorage so positive with her kindness, knowledge, responsiveness, and positive attitude. If there's anything specific you'd like to highlight or if you have more feedback to share, please feel free to reach out. We're here to ensure your future experiences are just as wonderful!

Helpful
December 11, 2023

Experience was outstanding Gabriel was kind was honest and so helpful And gave great advice More

by premila0430
Recommend Dealer
Yes
Employees Worked With
Gabriel
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hello! Thank you for sharing your outstanding experience at Lithia Hyundai of Anchorage! We're thrilled to hear that Gabriel provided kind, honest, and helpful service, along with great advice. Your feedback means a lot to us. If there's anything else you'd like to share or if you have more feedback, please feel free to reach out. We look forward to serving you again in the future!

Helpful
December 10, 2023

No pressure, very friendly. Easy to shop with. Eric was friendly, explained everything very well. More

by SCOTTELMORE77
Recommend Dealer
Yes
Employees Worked With
Eric Hippen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Hippen
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Dec 11, 2023 -

Lithia Hyundai of Anchorage responded

Hi Scott, Thank you for sharing your experience with us! We're pleased to hear that your shopping experience at Lithia Hyundai of Anchorage was pressure-free and very friendly. It's fantastic that Eric was able to explain everything well. If there's anything else you'd like to highlight or if you have more feedback to share, please feel free to reach out. We appreciate your business!

Helpful
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