Lithia Hyundai of Anchorage

Great service! Great communication-while my car was in the shop. Thank you for keeping me informed of my service options. Great communication-while my car was in the shop. Thank you for keeping me informed of my service options. More

Did not reply or respond to text messages. Poor correspondence Poor correspondence Not the best customer service Poor correspondence Poor correspondence Not the best customer service More

I don't think I've had a worse experience with a professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpos professional business than what I have experienced with Hyundai of Anchorage. I brought my car in on an insurance claim on June 2 for the sole purpose of getting an estimate on the engine damage caused by the theft. There was NO communication from the team there about what was needing to be done or the status whatsoever. After three weeks of no contact, I began calling to determine what the status was and was continually asking questions to the people on the phones reached by the service department phone number listed. Every single time I called, it was like I was opening a brand-new account; they had no idea who I was, which car was mine, what was needing to be done, or any status whatsoever, even after recording my personal information on the previous call and taking notes from information I provided to them. This happened four times specifically, and this wasn't even the worst part. The call team always recommended I call my service advisor, Dana, since she had better answers. This was recommended to me seven times, and each time I asked to be specifically transferred to my service advisor, they said not to worry that they would have her call me back shortly. I WAS NEVER CALLED BACK, ever. They even said sometimes, and I quote, "I will personally tell her to reach out to you by then end of today, and I will let her manager know to reach back out to you", or one time, "I can see her, and she is busy with a client, she will call you back". Well, those were actually complete lies because the call center (which is listed as a 907 number), is not in Alaska, and while the call center told me they could PHYSICALLY SEE my service advisor dealing with a customer, my service advisor was actually on vacation and had been for the past two weeks. Later, during the TENTH week of this fiasco with still no one reaching out to me, I ended up having to go to the shop if I wanted even the simplest question answered. Even the direct phone, which was on my service advisor's desk, would never be picked up. My service advisor, Dana, was actually helpful whenever I went to talk to her, and understandably, she was very busy with all the cars in the shop, so my qualms are not with her, just the COMPLETE lack of response and follow-through from the call center staff, and the neglect and dismissal from anyone that was reachable by phone at Hyundai. I hope to never have to deal with this establishment again. More

Great experience with the service department every time I go. Always kind and professional to work with. go. Always kind and professional to work with. More

On site technicians were great. However never able to reach out to onsite representative by the phone. When we call the number that listed on the website, someone picks up the phone However never able to reach out to onsite representative by the phone. When we call the number that listed on the website, someone picks up the phone and they said they will let service advisor know and call me back shortly. But never received the call back and it happens 4 times ( I called 4 times). I ended up physically visiting service center everytime. Onsite people are great but the phone call representative or the system needs to be fixed. More

I was helped once again by the wonderful staff at Lithia Hyundai , I had gotten a vehicle in May which was totaled on the 1st. This team made the process feel so smooth and was so exceptional in everything Hyundai , I had gotten a vehicle in May which was totaled on the 1st. This team made the process feel so smooth and was so exceptional in everything they helped me with , I will always be a loyal customer I couldn’t ask for better ! Thank you so much Isaiah and Tony for making this happen ! More

After I brought the car the finance officer said that I didn’t have a bumper to bumper 30 day warranty. It was a certified car and my son was with before I purchased the car and my son asked if it had a 30 didn’t have a bumper to bumper 30 day warranty. It was a certified car and my son was with before I purchased the car and my son asked if it had a 30 day warranty and the same Man hold us that absolutely it came with the car. I felt that after I purchased the car and tried to get some agreed to things fixed I felt when the deal was done the salesman didn’t give a xxxx about me and me or my vehicle. When I said I wanted to speak to the salesman he walked by me the three times and ignored me. I sold cars for the lithia Chev in the valley I was told that after sales I needed to see that I gave the customer as much care as during the sale. Please let me know if the finance manager lied to us about the warranty. Thank you. More

Very kind and sweet to customers, the service was done quickly and effectively. I will be going back to work with the Hyundai teem every time quickly and effectively. I will be going back to work with the Hyundai teem every time More

Gave very good service! Had the patience with answering my questions and gladly explained everything. Had the patience with answering my questions and gladly explained everything. More

Friendly and quick service. It was just an oil change. I came in early. They took it in and got it done It was just an oil change. I came in early. They took it in and got it done More