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Lithia Hyundai of Anchorage

Anchorage, AK

Overview
Employees
Reviews
Vehicles
4.2
1,979 Reviews
Lithia Hyundai of Anchorage is focused on providing customers with an honest and simpler buying and service experience. We give customers straightforward information so that they can make confident decisions. Lithia Hyundai of Anchorage, located in beautiful Anchorage, Alaska became a part of the Lithia Motors family of dealerships in March 2003. Lithia Hyundai of Anchorage, near the surrounding areas of Anchorage, Eagle River, Palmer, Wasilla, JBER, and Girdwood, Alaska, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veloster, and the all new Hyundai Palisade. Looking for a used vehicle? We can help you with that, as well. We carry over 100 pre-owned and certified units that we will make sure to fit in your budget.
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5400 Old Seward Hwy

Anchorage, AK

99518

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Showing 1,979 reviews

February 16, 2024

When I booked appointment I said I would wait for vehicle. When I got there they said it would be about 4 hours so I took lift home. I came back 4 hours later and was told they were working on my veh More

by Shellena
Recommend Dealer
No
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Feb 20, 2024 -

Lithia Hyundai of Anchorage responded

Shellena, I'm sorry to read about your experience. We aim for efficient and thorough service, so it's disappointing to read about your experience. Your feedback is important in helping us improve our services moving forward. Please reach out at the number below so that we might discuss this further and work towards a resolution. I would like the opportunity to earn back your trust and serve you better in the future. Thank you, Moises Gonzalez - Service Manager - 907-762-5752

February 14, 2024

I was greeted and work was completed to my satisfaction Great customer service Work on truck completed More

by jreynaga
Recommend Dealer
Yes
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Feb 15, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your positive experience! We appreciate your kind words and are delighted to hear that our team provided great customer service. It's always wonderful to know that our efforts contribute to your satisfaction. If you ever have more feedback or need assistance in the future, feel free to reach out. Safe travels!

February 13, 2024

Dana worked my car through much faster than was expected and was very adaptable to my limited schedule to pick it up. Well done! More

by Aaronodenj
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Dana Clendenen
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Feb 14, 2024 -

Lithia Hyundai of Anchorage responded

Hi Aaron, it's great to know Dana was able to accommodate your schedule and provide a speedy service at Lithia Hyundai of Anchorage. Thanks for the shout-out and we hope to see you again soon!

February 09, 2024

Kind and considerate. understanding of the situation I was in and attended to it quickly. Knowledgeable of Hyundais More

by PALMTREE1865
Recommend Dealer
Yes
Employees Worked With
Dana
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Feb 09, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your positive experience at Lithia Hyundai of Anchorage. We're delighted to hear that the team was kind, considerate, and understanding of your situation, attending to it quickly. It's great to know that they were knowledgeable about Hyundai vehicles. We appreciate your feedback and look forward to assisting you in the future.

February 09, 2024

Friendly,understanding and knowledgeable about their vehicles. Tries hard to get the best deal for their customers. More

by PALMTREE1865
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christian Diaz
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Feb 09, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your positive experience at Lithia Hyundai of Anchorage. We're delighted to hear that the team was kind, considerate, and understanding of your situation, attending to it quickly. It's great to know that they were knowledgeable about Hyundai vehicles. We appreciate your feedback and look forward to assisting you in the future.

February 07, 2024

Pre-scheduled service online on 1/3/24 for recall repair of ignition on 2/2/24. Even with a month's notice, Lithia did not have the required parts in stock to complete the recall service. I was told the par More

by MEREDITH_DIANE
Recommend Dealer
No
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Feb 12, 2024 -

Lithia Hyundai of Anchorage responded

Hi Meredith, We regret to hear about your experience with the delayed recall service. We apologize for any inconvenience this may have caused you. Your feedback is crucial to us, and we'd like to investigate and address this matter promptly. Please allow us to make this right. Kindly reach out to us directly through the number below. We appreciate your patience and understanding as we work to resolve this issue. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 06, 2024

Terrible and would rather burn my car than taking it back to that junk of a dealership. More

by georges77cine
Recommend Dealer
No
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Feb 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello George, We're genuinely sorry to hear about your negative experience. We take customer feedback seriously and would like to understand more about the issues you faced. If you're willing we would love the opportunity to address your concerns and work towards improving our services. Please feel free to reach out to us directly through the number below. We appreciate your feedback and the opportunity to make things right. Best, Moises Gonzalez - Service Manager - 907-762-5752

Feb 08, 2024 -

Lithia Hyundai of Anchorage responded

Hello George, We're genuinely sorry to hear about your negative experience. We take customer feedback seriously and would like to understand more about the issues you faced. If you're willing we would love the opportunity to address your concerns and work towards improving our services. Please feel free to reach out to us directly through the number below. We appreciate your feedback and the opportunity to make things right. Best, Moises Gonzalez - Service Manager - 907-762-5752

February 06, 2024

As always, they cut the crap so you can get on with life. We didn't feel pushed or directed from anything we had planned. Christian and my luck with timing ended up getting us a better deal than the bank was More

by Richard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Diaz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hi Richard, it's great to know that Christian and our team at Lithia Hyundai of Anchorage were able to provide a straightforward experience for your second purchase with us. We're excited about the new service center too! Thanks for sticking with us.

February 05, 2024

Very polite and upfront when speaking to us. Over all a good salesman. Sure Excellent interpersonal skills More

by KARAROSS2
Recommend Dealer
Yes
Employees Worked With
Blayke Mccarthy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blayke Mccarthy
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Thank you for sharing your experience at Lithia Hyundai of Anchorage! We're glad to hear that your salesman was very polite, upfront, and demonstrated excellent interpersonal skills. If there's anything specific you'd like to highlight or if there are any suggestions you have for improvement, feel free to share. Your feedback is valuable, and we hope you continue to have positive interactions with the dealership. If you have more to share or if there's anything else you'd like assistance with, please let us know!

February 03, 2024

Hard to contact, and the reps said the service line doesn't ring and sometimes they don't even know people called. They have huge turnover. They have no current in house manager. They seemed overwhelme More

by TRYPOL
Recommend Dealer
No
Employees Worked With
They have two current service department representatives. I spoke with both of them.
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Feb 06, 2024 -

Lithia Hyundai of Anchorage responded

Hello, Thank you for your feedback. We apologize for any inconvenience you may have faced in contacting us and the challenges you encountered with communication. We strive to provide excellent service to our customers, and we regret if we fell short of your expectations. Your input is valuable to us, and we take your concerns seriously. We would like to investigate further to understand and address the issues you've raised. If you could contact us through the number below, it would be much appreciated. Thank you for your patience as we work to resolve these matters. Best, Moises Gonzalez - Service Manager - 907-762-5752

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