Lithia Hyundai of Anchorage - Service Center

Slow. Poor communication. They said 2 hours for an oil change and it took twice that long. No one responded to texts at the numbers I was provided. And des Poor communication. They said 2 hours for an oil change and it took twice that long. No one responded to texts at the numbers I was provided. And despite calling many, many times no one ever answered the phone either. Very disappointing. More

Oil change took over 2 hours! Not happy. Excuse was short on employee. tire change season? Not happy. Excuse was short on employee. tire change season? More

Great service. Only one disappointment- service manager, who covers KIA also, was asked, by crew, to look into why its been over a year since told Id be called when Only one disappointment- service manager, who covers KIA also, was asked, by crew, to look into why its been over a year since told Id be called when recall parts arrive at KIA. My inquiries have not been addressed. Had been told was urgent? More

Miss diagnosed my 2018 Tucson put a transmission in that did not need it so cost me a lot of money. And never was able to fix the squeal that I brought the car in for. Then said it was the catalytic convert did not need it so cost me a lot of money. And never was able to fix the squeal that I brought the car in for. Then said it was the catalytic converter and wanted to charge me $4000 to fix it More

Everyone was super nice. Dante - keeping me updated. Blake - his advice on our vehicles and even the guy in the showroom who handed me the keys. Wow, I was sincerely impress Dante - keeping me updated. Blake - his advice on our vehicles and even the guy in the showroom who handed me the keys. Wow, I was sincerely impressed! More

I have a good time with the customer service, fairly long wait but done properly wait but done properly More

I made an 8:30 a. m. appointment. I've done this many times, and typically I've waited for my car. The wait was generally an hour to an hour and a half. I'm fine with t m. appointment. I've done this many times, and typically I've waited for my car. The wait was generally an hour to an hour and a half. I'm fine with that. However, when I arrived at 8:15, I was told that it was going to be at least a 2-hour wait. It actually turned out to be about a 4-hour wait. What's the point of making an appointment first thing in the morning and already having so many people ahead of me that it takes 4 hours to do a 1 hour oil change? If I'd arrived at 7:30 instead of 8: 15, what I have gotten done sooner? If so, is that fair to people who had an 8:00 appointment? Either the appointment doesn't mean anything , or getting work done is a free-for-all. When I make an appointment I expect the shop to make a reasonable expectation to start the work around the time I arrive. In fact, I know that the work on my car didn't start until after 10:30, 2 hours after my appointment. To make it worse, this is a service that's already paid for. The dealership has already received money for this service to be completed. I have two Santa fe's, I took them in for oil changes one day apart, and the same thing happened both times. These waits are unacceptable, or, the service department needs to say that the expectation is the job is going to take 4 hours. If I'd been told in advance that it was going to take 4 hours, I would have left the car rather than wait for it. More

Everything was done quickly and as promised And the use of Lyft ride to and from home was quite helpful of Lyft ride to and from home was quite helpful More

I can't believe the GM lets his departments get away with the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a the lack of customer service. My son's car was purchased at the end of July. It has been in the shop since 2 days after buying it. They sold us a car with a bad engine in it, they refuse to take it back and they were sneaky enough to cover their butts so they couldn't be sued. It is now April and the service depart is still lacking any communication. Every time we call, they keep saying they will call us back but never do. More

Had an Appt at 10 picked up@ 12:30 wasn’t told only had 1 mechanic. I value my time mechanic. I value my time More