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Lithia Hyundai of Anchorage - Service Center

Anchorage, AK

4.0
1,089 Reviews
Call Service Center (907) 202-9778

1,089 Reviews of Lithia Hyundai of Anchorage - Service Center

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February 01, 2022

Friendly service. Took a bit longer to get an oil change than it has in the past. More

by Tamiraelynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
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Feb 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi Tami, thank you for this honest feedback. While I'm pleased to know our team provided you with friendly service, I would like to apologize the wait was longer than you had expected. I hope you will give us the opportunity to make up for this during your next visit.

February 01, 2022

Always kind and professional. Have had really bad experiences with dealerships in the past and Hyundai is far above. Appreciate their going the extra mile. More

by MFJONES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2022 -

Lithia Hyundai of Anchorage responded

Hello, Our team is happy to provide you with kind and professional service during each of your visits. We truly appreciate you choosing Lithia Hyundai of Anchorage for your vehicles service and hope to have you back for any future maintenance needs.

January 31, 2022

Your customer service is terrible and you really need to quit asking me to rate my experience. More

by Kenai Kona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know who
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Feb 01, 2022 -

Lithia Hyundai of Anchorage responded

Hi Kenai, I regret to learn you feel this way. If possible, I would appreciate the opportunity to learn what has led to this, and potentially work together towards a positive solution. Please consider reaching out to me at the number below. I hope to hear from you soon. 907-762-5131 Jeremy Tou General Service Manager

January 31, 2022

Friendly staff, quick and timely service. They’ll also schedule a ride for you if you need it. More

by Jmcmahon907
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Reeve
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Jan 31, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for bringing your vehicle to Lithia Hyundai of Anchorage for service. Our team is happy to have provided you with a friendly and timely experience. If there is anything we can do to assist you in the future please feel free to reach out.

January 31, 2022

I'm impressed that my walk-in oil change was super fast and professionally handled. More

by LAMONTHAWKINSJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirsta Smith
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Feb 01, 2022 -

Lithia Hyundai of Anchorage responded

Hello, I'm happy to know our team was able to complete your vehicles oil change in a timely manner. You taking the time to share is positive feedback is greatly appreciated and we hope you will return to Lithia Hyundai of Anchorage for any future maintenance needs.

January 28, 2022

Work done was excellent In and out same day as Work done was excellent In and out same day as promised Staff were a pleasure to deal with Thanks More

by TJ5900
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Garza
Report | Print
Jan 28, 2022 -

Lithia Hyundai of Anchorage responded

Hi TJ, I'm pleased to see our team was able to provide you with quality service and complete the maintenance on your vehicle in the time quoted to you. If any future needs arise, please don't hesitate to stop by!

January 27, 2022

Friendly service people and great to see smiling faces again! Kevin is great! Thank you! More

by JUST2Wynne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this short and sweet review! Our team is happy to have provided you with a positive experience and we hope to have you back at Lithia Hyundai of Anchorage for all your future maintenance needs. Have a great night!

January 26, 2022

The wait was long, but as is everywhere with covid shortages. Otherwise great customer service. More

by SFDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for your understanding in regards to the wait time you experienced. I would like to assure you our team is doing our lest to lessen this for our customers. If there is anything further we can do to assist you, please don't hesitate to stop by. We are here to help!

January 26, 2022

Very pleasant and had my interests in mind regarding my vehicle. Apologetic about the long wait due to short staffing and covid. An email was sent to remind me of services since my purchase. More

by precise_hunter@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Konstantynowicz
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Jan 26, 2022 -

Lithia Hyundai of Anchorage responded

Hello, thank you for this kind review and your understanding during these times. I assure you our team is trying our best to complete services in a timely manner. We are happy to have shared this service updated with you and hope you will consider returning to Lithia Hyundai of Anchorage for any future needs.

January 25, 2022

I didn’t give a perfect rating because the cost of my repair is to high price More

by One
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevins Mercedes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 25, 2022 -

Lithia Hyundai of Anchorage responded

Hello, I regret to learn you feel this way in regards the your repair estimate. If you have any question in regards to our quote please feel free to reach out to our team. We would be happy to discuss this further with you.

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