Mark Brookins
Mark Brookins at Lithia Hyundai of Anchorage
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Mark Brookins

Parts Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

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4.8
36 Reviews

Dealership Experience

11 yrs, 5 mos

Industry Experience

11 yrs, 5 mos

4.8

36 Reviews

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36 Reviews of Mark Brookins

April 06, 2024

Dealership Rating
Employee Rating

Arturo was fantastic to deal with. He went above and beyond to ensure my buying experience was hassle free. Justin was up front and explained warranties and maintenance on my Kona. Art More

by GIBSONAFS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Konstantynowicz , Arturo, Fernandez

Apr 09, 2024

Lithia Hyundai of Anchorage responded

We're thrilled to hear that Arturo, Justin, and Jessica provided you with exceptional service at Lithia Hyundai of Anchorage. Ensuring a hassle-free buying experience and addressing any issues promptly are top priorities for us, and we're delighted that we met your expectations. Your recommendation means a lot to us, and we appreciate your support. We look forward to serving you again in the future!

January 23, 2024

Dealership Rating
Employee Rating

Nice and helpful so appreciate for service . Nice and pleasant staff and great customer experience . More

by AVUGAR55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 23, 2024

Lithia Hyundai of Anchorage responded

Hi, Thank you for sharing your positive feedback about Lithia Hyundai of Anchorage! We're thrilled to hear that our staff was nice, helpful, and provided a pleasant customer experience. We appreciate your kind words and look forward to serving you again in the future.

December 15, 2023

Dealership Rating
Employee Rating

Courteous and competent. Trustworthy and honest. They try to be accommodating to one’s schedule. More

by BVERLYM70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 15, 2023

Lithia Hyundai of Anchorage responded

We appreciate the positive feedback. It's our mission to provide top-notch service that keeps your vehicle running smoothly. We're glad to have been able to accommodate your schedule and provide you a 5-star experience. Til' next time!

December 01, 2023

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Employee Rating

Very nice and professional employees. Can always count on them to do a great job. More

by GARRETTHUNTER1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Chase, Kevins Mercedes

Dec 01, 2023

Lithia Hyundai of Anchorage responded

Hi Garrett! We appreciate your kind words regarding our Lithia Hyundai of Anchorage team! If there is ever anything else we can help with, please do not hesitate to let us know!

June 15, 2023

Dealership Rating
Employee Rating

Jessica and the staff at the dealership made my experience smooth and time efficient. I had a problem and they found solutions to get the car fix and bought More

by FRANKLYNJR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jessica Konstantynowicz, Eric Hippen, Cameron Kerns , Nathan Carter

Jun 15, 2023

Lithia Hyundai of Anchorage responded

Your kind words are greatly appreciated! We are committed to providing the best customer service and it's great to hear that we were able to do just that.

June 08, 2023

Dealership Rating
Employee Rating

We have always been happy with the service department. Our 2014 Santa Fe certainly had engine issues, which are being addressed again after the connecting rod issue. We had not planned on buying another S More

by CSTEPHL
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes , Bryan Collins, Jessica and Raphael

Jun 09, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Anchorage.

May 03, 2023

Dealership Rating
Employee Rating

Dealership and actual service is great. But getting into the service que is the weak link. Once you get an appointment everything is to notch. More

by STEVECATALANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2023

Lithia Hyundai of Anchorage responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Lithia Hyundai of Anchorage.

March 03, 2023

Dealership Rating
Employee Rating

Always a pleasant experience. Everyone is helpful. The work on my car is done in a quick manner. More

by TKEARLEY89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth Strickland , Layne Gunter

Mar 03, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a courteous experience. We hope to see you again here at Lithia Hyundai of Anchorage.

February 20, 2023

Dealership Rating
Employee Rating

Exceeded my expectations. Coming in from Florida with 2019 Sante Fe. Great service and people. More

by mynonni17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ian Chase

Feb 21, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Lithia Hyundai of Anchorage!

January 05, 2023

Dealership Rating
Employee Rating

This visit was okay. The problem is trying to get in touch with the Service Center. Had to go in there as wasn’t able reach anyone by phone, text or email . Very frustrat More

by NONE3
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Joshua Shook , Jeremy Tou

Jan 05, 2023

Lithia Hyundai of Anchorage responded

Hi, Thank you for the 5-star rating! We appreciate your patience in working with us. Due to our service location, at times we are unable to receive calls for any future needs please send us a text at 844-871-8445 for a faster response. We wish you the best and hope to earn your business again down the road!

Jan 05, 2023

NONE3 responded

I used that method 3 times and still did not get a response. Had to give up and go into the dealership to take care of it

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