Lithia Hyundai of Fresno

Refused to remove optional extras. Didn't make a deal. Then I put in an application to buy through their express service. No optional extras. I called to confirm this. Salesman kept pu Didn't make a deal. Then I put in an application to buy through their express service. No optional extras. I called to confirm this. Salesman kept pushing optional extras. THEY'RE OPTIONAL. no deal. More

I purchased a car from Lithia Hyundai of Fresno recently and I had received an email from one of the sales managers that goes by the name "Moose" offering me 3 years of Free oil changes with the purchase of and I had received an email from one of the sales managers that goes by the name "Moose" offering me 3 years of Free oil changes with the purchase of any vehicle on the lot. Of course I responded to his email saying yes I would live free oil changes but it's been over a month of emailing him and also trying to call the dealership on several occasions to speak to him or anyone else that could help me with this. He has not responded to any of my emails and when I call im told he's with a customer. I've asked to speak with his manager or someone over him & im told that someone will return my call but no one ever does. Moose should honor his offer he made to me or he should not be sending offers like this if he never has any intentions on honoring what he is offering to customers. What a man of his words. With all the awards they seem to have received for Best Customer Service to me they are fake and nothing but a joke. How said that they feel they have to lie to get customers in to buy their cars. If I knew this was how they carried themselves and how the lie and make fake offers I would of never bought a car from them. More

Avoid Doing Business with This Dealership! ! I strongly advise against doing business with this dealership, especially with their finance department. We were quoted a specific monthly paymen ! I strongly advise against doing business with this dealership, especially with their finance department. We were quoted a specific monthly payment and were told this amount was based solely on the price of the vehicle and the interest rate - no other charges. However, once we finally gained access to the lender’s website, we discovered the actual loan amount was approximately $5,000 more than what was discussed at the dealership. Deceptive Practice #1: The finance department fabricated an email address for us (NONE@lithia.com), despite us providing two valid email addresses. This prevented us from registering with the lender and delayed our access to loan details. Deceptive Practice #2: Upon finally gaining access to the loan, we discovered the interest rate was 1% higher than what we were told during the sale. This sudden and inexplicable change was never disclosed. Deceptive Practice #3: The finance department added miscellaneous and optional charges—again, without our knowledge or consent—to inflate the loan amount and match the monthly payment we said we could afford. When my husband raised these concerns with Boris Ovakalaga, the Finance Manager, his only response was: “Since you agreed to the monthly payment, you agreed to those terms.” In other words, because we agreed we could afford a certain amount per month, the dealership took that as permission to manipulate the terms and add hidden costs. Boris could not even explain what these added charges are for or what, if any, benefit they provide. They appear to be arbitrary fees created to maximize the dealership’s profit at our expense. This behavior is unethical, deceptive, and borders on fraud. More

Quick to get you into their dealership and take your money very professional. Horrible lease agreements it’s a nightmare trying to resolve the issue. money very professional. Horrible lease agreements it’s a nightmare trying to resolve the issue. More

Absolutely the Worst Customer Service at Hyundai of Fresno I took my car into Hyundai of Fresno for a simple alarm system upgrade/reset. Before the service, all doors—including the left passenger do Fresno I took my car into Hyundai of Fresno for a simple alarm system upgrade/reset. Before the service, all doors—including the left passenger door—were functioning perfectly: locking, unlocking, opening, and closing with no issues. After they updated the system, suddenly the left passenger door won’t open at all. When I brought this to their attention, I was told that it wasn’t their responsibility because they didn’t “touch the door”—only the alarm system. But that’s exactly the problem! The alarm system controls the locks, so it’s clearly connected. Still, they refused to take accountability and told me I’d need to go elsewhere to get the issue reset or repaired. This is unacceptable and incredibly frustrating. If your car comes in working a certain way, it should leave the same way—or better. Instead, Hyundai of Fresno delivered a worse product than I brought in and completely washed their hands of any responsibility. Terrible customer service, no accountability, and zero care for customer satisfaction. I would never recommend this place to anyone needing service on their vehicle. More

Set up an appointment to buy a car. Called the night before and day of before we made a 3 hour drive one way. Got there and no one was ready for us. When we told them the car we were th Called the night before and day of before we made a 3 hour drive one way. Got there and no one was ready for us. When we told them the car we were there for they told us it was sold several days ago. Then offered to take us out back to see other cars that might work. As we looked we found the car we were originally looking for. The salesman said it must have been an error and was going to get us the keys. We were very excited. Short time later he comes back and said the dealership sold the car to themselves and it wasn’t for sale again. My wife wanted to cry I was flabbergasted at what transpired. Even worse is the car is still on their website for sale! The general managers showed no sympathy or care and just brushed us off. Horrible experience. More

ZERO communication- they do not answer the phone or return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no ETA’- ‘don't know’ - ‘someone will be in touch…..’ They’re a joke! Do NOT recommend More

They refused to sell us a car because we were using the ValleyCAN Vehicle Replacement program. Their excuse was that they are waiting for acceptance to become a participating dealership. They are in fact a ValleyCAN Vehicle Replacement program. Their excuse was that they are waiting for acceptance to become a participating dealership. They are in fact a participating dealership and I verified this with ValleyCAN. You can see for yourself that there are on the participating dealership list. AVOID THIS DISHONEST DEALERSHIP. More

This is the second time I’ve attempted to shop at this dealership. First time they tried changing the APR after I had already had the vehicle for 2 days. This time just dealing with their customer service dealership. First time they tried changing the APR after I had already had the vehicle for 2 days. This time just dealing with their customer service was more than enough. One of the only dealerships where it seems like they DON’T want to sell you a car. If I could give no stars I would. Avoid the Google reviews. Look at these reviews here for real and genuine answers. More

If I could give them a 0 I would. They had very poor customer service and they did not negotiate in good faith. They tried to offer us about $5k less than what the vehicle was worth a They had very poor customer service and they did not negotiate in good faith. They tried to offer us about $5k less than what the vehicle was worth as a trade in. Buddy didn't even have the decency to speak to us in person, and sent someone out to waster our time. We let them know we had a KBB sale offer from them specifically for much higher and they refused to purchase our vehicle and would only accept is as a trade-in because that's the offer they wanted to make. The dealership was more interested in making sure that the customer didn't get what they wanted and tried every way they could to make sure our payments were higher than necessary (despite us having done our homework and having all of the numbers in front of us in writing). We've done business with them before, but they have officially lost our business. More