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Lithia Hyundai of Fresno - Service Center

Fresno, CA

2.8
41 Reviews

41 Reviews of Lithia Hyundai of Fresno - Service Center

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September 23, 2025

Josh always goes out of his way to provide the best service. Roma is Always kind and welcoming as well. The entire crew has always done quality work on our cars. More

by ebony.easter
Workmanship
Recommend Dealer
Yes
Employees Worked With
Josh and Roma
September 18, 2025

My experience with Lithia Hyundai of fresno has been invariably excellent to date, beginning with the initial purchase of the vehicle and now having had routine maintenance service performed three times More

by dalesiemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Calderone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Kirby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff O'Kelley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent was excellent!
Sep 19, 2025 -

Lithia Hyundai of Fresno responded

Thank you for sharing your outstanding feedback about both your vehicle purchase and maintenance experiences with our team at Lithia Hyundai of Fresno! We will be sure to pass along your kudos to Vincent and the rest of the crew! We look forward to seeing you next time. Safe travels!

September 17, 2025

Purchase lifetime maintenance when buying your car, it's worth every cent! Lithia service is speedy, attentive, efficient and friendly. Thank you Lithia Hyundai! More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Calderone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Kirby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff O'Kelley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Lithia Hyundai of Fresno responded

Thank you for your fantastic feedback, Monica! We agree that having lifetime maintenance is a worthwhile investment, and we're thrilled to hear that you have been so well taken care of by our team. We truly appreciate your business at Lithia Hyundai of Fresno!

April 23, 2025

Absolutely the Worst Customer Service at Hyundai of Fresno I took my car into Hyundai of Fresno for a simple alarm system upgrade/reset. Before the service, all doors—including the left passenger do More

by Lc20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Forgotten person
Apr 29, 2025 -

Lithia Hyundai of Fresno responded

It's disheartening to hear about your experience with the alarm system upgrade. We strive for seamless service, and it's clear we fell short in this instance. Your frustration is understandable, and we'd like the opportunity to address this issue directly with you. Please reach out at your convenience so we can work towards a resolution together. Thank you, Moose Pohyar - General Manager - mustafamoosepohyar@lithia.com

Apr 29, 2025 -

Lc20 responded

Dear Mr. Pohyar, Thank you for your response. I wanted to follow up and let you know that I already reached out to you on April 26, 2025, in response to your message, but I have yet to hear back from you or anyone at your company since then. As I reply to your message again today, I am still waiting for a resolution. If this is truly something your company is committed to addressing, I hope to hear back from you soon.

March 09, 2025

ZERO communication- they do not answer the phone or return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Calderone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Kirby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff O'Kelley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Velasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric and Alex
Mar 13, 2025 -

Lithia Hyundai of Fresno responded

Your feedback is concerning, and I apologize for the lack of communication you've experienced. This isn't reflective of our standards, and we want to address any issues you're facing promptly. Please reach out to me directly so I can assist you and resolve this for. Thank you, Bradley Craig - General Sales Manager - bradleycraig@lithia.com

December 30, 2023

The service department at Lithia Hyundai of Fresno leaves much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unav More

by mario
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Calderone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roseanna Dean
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Escobar
1.0
This rating includes all reviews, with more weight given to recent reviews.
R Kirby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Kirby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Metry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff O'Kelley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Ochoa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 18, 2023

My less than 2yr old vehicle, still under warranty, check engine light went on. The Service Dept said they couldn't see me until March 2024. What kind of warranty service is that. Horrible warranty service. More

by Dontbuylithia
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't take a name.
September 18, 2023

Please save your self from the headache and frustration, I brought in my 2001 Toyota seinna van that I bought for them to get replace a missing part on a due bill. A few days prior from purchasing a car. I More

by Pasao.yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erica sierra jack olmestaed and Moose Pohyar
June 13, 2023

I had my car towed to Lithia on March 20, 2023. My "Service Advisor" Eliana Cantu let me know that the process could take a month because of Hyundai's process for approving the repairs. I rented a More

by VincentL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Mills, Eliana Cantu
Jun 19, 2023 -

Lithia Hyundai of Fresno responded

Thank you for taking the time to review your experience with our staff at Lithia Hyundai of Fresno. Your frustration is completely understandable. I would appreciate the opportunity to speak with you directly to fully discuss the details of your visit. Please reach out to me at the dealership at your convenience. Respectfully, Roseanna Dean General Sales Manager Lithia Hyundai of Fresno rdean@lithia.com 559-436-6000

August 02, 2022

I bought a used car from Lithia Hyundai in April 2022, three months later and I'm having problems with the several things: First I got a flat tire and took it to a local American Tire to fix, but they co More

by TerryLMcM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Calderone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Kirby
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff O'Kelley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Highsmith
Aug 02, 2022 -

TerryLMcM responded

Your customer service is lacking.

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