Lithia Hyundai of Fresno - Service Center

Absolutely the Worst Customer Service at Hyundai of Fresno I took my car into Hyundai of Fresno for a simple alarm system upgrade/reset. Before the service, all doors—including the left passenger do Fresno I took my car into Hyundai of Fresno for a simple alarm system upgrade/reset. Before the service, all doors—including the left passenger door—were functioning perfectly: locking, unlocking, opening, and closing with no issues. After they updated the system, suddenly the left passenger door won’t open at all. When I brought this to their attention, I was told that it wasn’t their responsibility because they didn’t “touch the door”—only the alarm system. But that’s exactly the problem! The alarm system controls the locks, so it’s clearly connected. Still, they refused to take accountability and told me I’d need to go elsewhere to get the issue reset or repaired. This is unacceptable and incredibly frustrating. If your car comes in working a certain way, it should leave the same way—or better. Instead, Hyundai of Fresno delivered a worse product than I brought in and completely washed their hands of any responsibility. Terrible customer service, no accountability, and zero care for customer satisfaction. I would never recommend this place to anyone needing service on their vehicle. More

ZERO communication- they do not answer the phone or return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no return voicemails! So good luck if you have any issue. Terrible customer service. And everytime I've shown up to speak in person, their answer is ‘no ETA’- ‘don't know’ - ‘someone will be in touch…..’ They’re a joke! Do NOT recommend More

I had my car towed to Lithia on March 20, 2023. My "Service Advisor" Eliana Cantu let me know that the process could take a month because of Hyundai's process for approving the repairs. I rented a My "Service Advisor" Eliana Cantu let me know that the process could take a month because of Hyundai's process for approving the repairs. I rented a car myself because at this time it would not be covered, but I was told I could submit my costs to Hyundai after it was approved to get reimbursed. The last day I heard anything from Eliana was March 29, 2023 via text message. We were waiting on approval from Hyundai. After this, I tried calling multiple times, left voicemails but was never able to speak with anyone until I went into the dealership in person. I then met Joshua Mills, my new service advisor. He let me know that Eliana was no longer with Lithia, and the last day I had spoken with her was actually her last day. He also implied, that she was fired. They had not responded to me until I showed up in person because my file had not been transferred to anyone until then. After that Joshua did let me know via text message that my engine replacement was approved by Hyundai and they would cover a rental. I had already returned my rental so I did go in and get the paperwork to get a rental car, and I also let him know that my driver side rear door was not able to be opened, and asked them to take a look at that for me in addition to the engine. He let me know he would add this to the work order once the engine was closer to getting completed. After this I had very little contact with Joshua, and he did not respond to text messages I sent with questions I had. I did receive a call in the week of April 17-21 letting me know that they recommend I replace all the belts and hoses due to age and this cost would not be covered by Hyundai. He quoted me a price of just under $900 . I asked him to wait until I could speak with my wife about it before moving forward, but that same day I called back and left a voicemail (because it is impossible to get anyone on the phone,) authorizing the charges for the work. I never heard back from Joshua, despite numerous calls, until May 10th, when he let me know that my vehicle was ready for pickup and that I needed to return the rental car that day or I would be charged extra. I called right away because of this and surprisingly Joshua answered. He let me know that the door had not been looked at because he had failed to add it to the work order before the work was done, since he was out sick for a few days. I was frustrated but wanted to know what the total cost was so far. He then let me know that they had not replaced the belts or hoses because he never received authorization. I told him that I had left a voicemail the day he called me authorizing the work. He claimed not to have received the message. He never reached back out to follow up, and he did not have an answer for that. I was very frustrated, and Joshua had to scramble to try and fix the problem, he did extend the rental car and get me a new quote for the belts an hoses, but the price was now over $900. Since he was now keeping the car longer, I decided (foolishly) to let him check out the door issue, with another charge just for that assessment. The door process added more time. The cost seemed pretty high, but by that point they had already started the work so I felt I had to let them continue. There were multiple delays and expected completion dates pushed back. On June 5th (a date the car would likely be ready,) Joshua informed me that the car was not going to be ready because the technician was no longer working for them, and that my door was damaged during the repair causing further delay. I asked multiple times for notice so I could change work schedules without scrambling, but Joshua notified me at 8:14 am June 9th that my car was ready and the rental car had to be returned on that same day. I was already at work, but had to change my schedule to make the return. The car was filthy, and I can't believe they didn't at least wash the outside of the car for presentation. More

I bought a used car from Lithia Hyundai in April 2022, three months later and I'm having problems with the several things: First I got a flat tire and took it to a local American Tire to fix, but they co three months later and I'm having problems with the several things: First I got a flat tire and took it to a local American Tire to fix, but they couldn't get the tire off, because it had locks, which Lithia didn't supply the key to, so as I was driving the car to Lithia to get that fixed, my airbag warning light came on, as did a lost communication warning for the ABS braking system and lost vehicle speed and lost wheel distance messages. That was Saturday and I've been calling to see what is going on and NO ONE returns my calls. If I could give less than one star I would. More