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Lithia Hyundai of Fresno - Service Center
Fresno, CA
36 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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36 Reviews of Lithia Hyundai of Fresno - Service Center
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December 30, 2023
The service department at Lithia Hyundai of Fresno leaves much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unav much to be desired. Despite my repeated attempts to schedule maintenance for my Hyundai SUV due to a malfunctioning heater, I have been met with unavailability for appointments that are often booked out two months in advance. Even worse, the service department is frequently unresponsive to phone calls, leading to my extreme disappointment. Mario Meza More
by mario
Employees Worked With
Helpful October 18, 2023
My less than 2yr old vehicle, still under warranty, check engine light went on. The Service Dept said they couldn't see me until March 2024. What kind of warranty service is that. Horrible warranty service. engine light went on. The Service Dept said they couldn't see me until March 2024. What kind of warranty service is that. Horrible warranty service. Contacted another Hyundai Service center and they were able to look at it. More
by Dontbuylithia
Employees Worked With
Didn't take a name.
September 18, 2023
Please save your self from the headache and frustration, I brought in my 2001 Toyota seinna van that I bought for them to get replace a missing part on a due bill. A few days prior from purchasing a car. I I brought in my 2001 Toyota seinna van that I bought for them to get replace a missing part on a due bill. A few days prior from purchasing a car. I drop the car off on August 11th and today is September 18, 2023. 1) Car missing washer fluid lines under hood spray 2) rear bumper needs to be clip on argument 3) are third row eat missing screws 4) car leaking water in trunk. And didn’t get proper wash and clean on purchase. My service advisor eric Sierra is my point contact. He been worst than worst at communicating with body shop. I had to go to Lithia Hyundai service to check up on what happen, can’t never reach them or Jack Olmstead. Called and and text never call me back or text . What a shame. Also I reach out to sales manager Brad Craig, he wasn’t any help. I called left message for Moose Pohyar General Manager he failed to call me back. Sept 18 2023 noon came in speak to him and they wouldn’t let me speak to him cause he to buses. What a great leader and staffs . What they say is that for a great team you, need great leader 🤣. So up to data been Eric Sirra and jack Olmsted and GM . Fail to answer my question. Took you guys 39 day and going and for me coming in to get answer to get you to do your job, this is a customer service and business relationship, not whatever you fee like. Never doing business again one I get my van back. More
by Pasao.yang
Employees Worked With
Erica sierra jack olmestaed and Moose Pohyar
June 13, 2023
I had my car towed to Lithia on March 20, 2023. My "Service Advisor" Eliana Cantu let me know that the process could take a month because of Hyundai's process for approving the repairs. I rented a My "Service Advisor" Eliana Cantu let me know that the process could take a month because of Hyundai's process for approving the repairs. I rented a car myself because at this time it would not be covered, but I was told I could submit my costs to Hyundai after it was approved to get reimbursed. The last day I heard anything from Eliana was March 29, 2023 via text message. We were waiting on approval from Hyundai. After this, I tried calling multiple times, left voicemails but was never able to speak with anyone until I went into the dealership in person. I then met Joshua Mills, my new service advisor. He let me know that Eliana was no longer with Lithia, and the last day I had spoken with her was actually her last day. He also implied, that she was fired. They had not responded to me until I showed up in person because my file had not been transferred to anyone until then. After that Joshua did let me know via text message that my engine replacement was approved by Hyundai and they would cover a rental. I had already returned my rental so I did go in and get the paperwork to get a rental car, and I also let him know that my driver side rear door was not able to be opened, and asked them to take a look at that for me in addition to the engine. He let me know he would add this to the work order once the engine was closer to getting completed. After this I had very little contact with Joshua, and he did not respond to text messages I sent with questions I had. I did receive a call in the week of April 17-21 letting me know that they recommend I replace all the belts and hoses due to age and this cost would not be covered by Hyundai. He quoted me a price of just under $900 . I asked him to wait until I could speak with my wife about it before moving forward, but that same day I called back and left a voicemail (because it is impossible to get anyone on the phone,) authorizing the charges for the work. I never heard back from Joshua, despite numerous calls, until May 10th, when he let me know that my vehicle was ready for pickup and that I needed to return the rental car that day or I would be charged extra. I called right away because of this and surprisingly Joshua answered. He let me know that the door had not been looked at because he had failed to add it to the work order before the work was done, since he was out sick for a few days. I was frustrated but wanted to know what the total cost was so far. He then let me know that they had not replaced the belts or hoses because he never received authorization. I told him that I had left a voicemail the day he called me authorizing the work. He claimed not to have received the message. He never reached back out to follow up, and he did not have an answer for that. I was very frustrated, and Joshua had to scramble to try and fix the problem, he did extend the rental car and get me a new quote for the belts an hoses, but the price was now over $900. Since he was now keeping the car longer, I decided (foolishly) to let him check out the door issue, with another charge just for that assessment. The door process added more time. The cost seemed pretty high, but by that point they had already started the work so I felt I had to let them continue. There were multiple delays and expected completion dates pushed back. On June 5th (a date the car would likely be ready,) Joshua informed me that the car was not going to be ready because the technician was no longer working for them, and that my door was damaged during the repair causing further delay. I asked multiple times for notice so I could change work schedules without scrambling, but Joshua notified me at 8:14 am June 9th that my car was ready and the rental car had to be returned on that same day. I was already at work, but had to change my schedule to make the return. The car was filthy, and I can't believe they didn't at least wash the outside of the car for presentation. More
by VincentL
Employees Worked With
Joshua Mills, Eliana Cantu
August 02, 2022
I bought a used car from Lithia Hyundai in April 2022, three months later and I'm having problems with the several things: First I got a flat tire and took it to a local American Tire to fix, but they co three months later and I'm having problems with the several things: First I got a flat tire and took it to a local American Tire to fix, but they couldn't get the tire off, because it had locks, which Lithia didn't supply the key to, so as I was driving the car to Lithia to get that fixed, my airbag warning light came on, as did a lost communication warning for the ABS braking system and lost vehicle speed and lost wheel distance messages. That was Saturday and I've been calling to see what is going on and NO ONE returns my calls. If I could give less than one star I would. More
by TerryLMcM
Employees Worked With
Other Employees :
James Highsmith
March 27, 2021
Took my car to get some work done. They call car was ready on Thursday I went to pick up the car turn in my rental. Then they tell me they still need to send the bill to the extended warranty that was ready on Thursday I went to pick up the car turn in my rental. Then they tell me they still need to send the bill to the extended warranty that was Thursday now it’s sat I keep calling leaving voice mails no call backs no information. I’m now with out a car and my car I just sitting there... very upsetting More
by Hector
Employees Worked With
Looez
January 23, 2017
Excellent They didn't have me down for an appointment. I did it on line. Some kind of confusion , but Tyler Davis fit me in and I was out in a hour. They didn't have me down for an appointment. I did it on line. Some kind of confusion , but Tyler Davis fit me in and I was out in a hour. More
by Shingshang54
Employees Worked With
Tyler Davis
October 09, 2016
Excellent service Jeff is great and makes the process so easy. Great service all around they keep my car running good. I recommend Lithia Hyundai of Fresno to everyone. Jeff is great and makes the process so easy. Great service all around they keep my car running good. I recommend Lithia Hyundai of Fresno to everyone. More
by Mydanny16
Employees Worked With
Jeff O'kelly
July 13, 2016
Thank you Very Satisfied. The service manager explained some of the things that was running good. Made my next appointment after I asked him to. Thank you. Very Satisfied. The service manager explained some of the things that was running good. Made my next appointment after I asked him to. Thank you. More
by preparer
Employees Worked With
Rob Garcia
July 08, 2016
Cheap, Good and satisfaction Because the job is fast, not expensive and easy to make appointment, but you could wash the cars after the maintenance, nothing so hard just for the e Because the job is fast, not expensive and easy to make appointment, but you could wash the cars after the maintenance, nothing so hard just for the exterior. More
by andreguimaraes
Employees Worked With
I can recall
