Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Lithia Hyundai of Odessa

Odessa, TX

Overview
Employees
Reviews
Vehicles
4.3
1,531 Reviews
Lithia Hyundai of Odessa is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Hyundai of Odessa, located in Odessa, Texas, joined the Lithia Motors family of dealerships in April 2002 after being acquired from Village Lincoln Mercury, Inc. Lithia Hyundai of Odessa, near the surrounding areas of Odessa, Midland, Goldsmith, Midkiff, Gardendale and Notrees Texas, features a wide selection of new Hyundai and used Hyundai cars and SUVs. Our inventory includes new models such as the Hyundai Accent, Accent 3-Door, Azera, Elantra, Elantra Touring, Santa Fe, Sonata, Sonata Hybrid, Tucson, Veracruz, Equus, and the all new Hyundai Genesis.
Contact Dealership

5000 John Ben Shepperd Pkwy

Odessa, TX

79762

Directions

By Type

Showing 1,531 reviews

January 26, 2024

Oil change and it took a long time I was the first to get there so not sure why there was already a wait More

by BRANDIBIBLE22
Recommend Dealer
Yes
Report | Print
Jan 31, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review, BRANDIBIBLE22. We apologize for any inconvenience caused by the wait during your recent oil change. Our team strives to provide efficient and timely service to all of our customers. We appreciate your feedback and will take it into consideration to improve our processes. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

January 25, 2024

He was very knowledgeable and helped me when I tried to get the car and got it. More

by SLDISHONG61
Recommend Dealer
Yes
Employees Worked With
Guadalupe bar.
Report | Print
Jan 31, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience at Lithia Hyundai of Odessa. We are glad to hear that our knowledgeable staff was able to assist you in getting the car you wanted. If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future.

January 24, 2024

The dealership is very helpful when I take my car for an oil change. Great job More

by A123ZORRO
Recommend Dealer
Yes
Report | Print
Jan 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience at Lithia Hyundai of Odessa! We are delighted to hear that our dealership was able to provide you with helpful and efficient service during your oil change. Your kind words are greatly appreciated, and we look forward to continuing to serve you in the future.

January 23, 2024

Get your car serviced someplace else. They have a non-negotiable diagnostic fee of $195.00. They fixed the problem with mine in less than 15 minutes with a fuse! Obviously it was the f More

by WADENE_MUSGRAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristine in Service
Report | Print
Jan 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your feedback. We aim to provide an exceptional experience for all of our customers. We're sorry we may have missed the mark with your visit. Please reach out to us at (432) 614-0345 to let us know how we can do better.

January 23, 2024

Good service Good service done timely manner professional very friendly staff would recommend to friends and family More

by RMURRY221
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jan 25, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us such a positive review, RMURRY221! We are thrilled to hear that you had a good experience with our service team. Providing timely and professional service is a top priority for us, and we are glad that our staff was friendly and helpful. We truly appreciate your recommendation to friends and family. If you have any further feedback or need assistance in the future, please don't hesitate to reach out.

January 20, 2024

Wait was way too long. Not enough mechanics working.. waited 1 1/2 hours to get the basic oil change. More

by CJY7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service clerk
Report | Print
Jan 22, 2024 -

Lithia Hyundai of Odessa responded

Our team wants to extend our sincerest apologies concerning the issues that you have faced. We pride ourselves on maintaining the highest quality standards for our customers/clients; we hope you will give us an opportunity to discuss your concerns further with you. You can reach out to us at (432) 614-0345. We hope to find a solution promptly.

January 19, 2024

The staff were very professional when it comes to business, and my agent, Rafael, was especially helpful in making sure I got the right car for me. More

by ANTHONEEZUNIGA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richardo Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Pena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vianey Serna, Hope Luna, Mary Galeas, Rj Peroutka
Report | Print
Jan 22, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Anthoneezuniga! We're glad to hear that our staff, particularly Rafael, provided you with professional and helpful service in finding the right car for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Jan 22, 2024 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, ANTHONEEZUNIGA. We're delighted to hear that our staff, particularly Rafael, provided you with professional and helpful service. It was our pleasure to assist you in finding the right car for your needs. If you have any further questions or require any assistance in the future, please don't hesitate to reach out.

January 17, 2024

Well kept informed , Eric’s very knowledgeable on what he does !! Recommend to all ! Thank you Eric ! Great job well done More

by Ochoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Gonzales
Report | Print
Jan 18, 2024 -

Lithia Hyundai of Odessa responded

Thank you for your kind words, Ochoa! We appreciate your recommendation and are glad to hear that Eric was able to provide you with excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

December 22, 2023

Told me I would have to wait about an hour for an oil change. It took 2.5 hours. Not happy :( Also while I was waiting one of the managers was almost yelling at the employees and saying the f word. Ver More

by TARABALLOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember the names of people in the service department.
Report | Print
Dec 26, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to voice your concerns. Please reach out to us at (432) 614-0345 to further discuss your concerns. Thank you and we hope to hear from you promptly.

December 17, 2023

Hyundai is the best dealership to go service your car you dont have to wait hours to get your oil change More

by MD.RIVAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Dec 19, 2023 -

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience at Lithia Hyundai of Odessa. We strive to provide efficient and timely service to our valued customers, and we are glad to hear that your oil change was completed promptly. We appreciate your feedback and look forward to serving you again in the future.

1
...
35
36
37
...
154