Lithia Hyundai of Reno

Great customer service!! Purchased a 2019 Elantra in February and brought it in for it's first oil change last week. The service people were friendly and informative and my ca Purchased a 2019 Elantra in February and brought it in for it's first oil change last week. The service people were friendly and informative and my car was finished much quicker then they said. More

We got approved!! Holly is by far the best sales person my husband and I have ever had. She went above and beyond for us, and got us approved, even though with our hist Holly is by far the best sales person my husband and I have ever had. She went above and beyond for us, and got us approved, even though with our history it is challenging! She is personable, doesn’t push you, and just really loves helping her clients. I am so forever grateful for her and lucky to have had her get us into our new car!!! More

Thank You So thankful for our beautiful car and if Holly was not our sales person we might not have taken it home,I was very tired that night and wanted to do t So thankful for our beautiful car and if Holly was not our sales person we might not have taken it home,I was very tired that night and wanted to do the paper work the next day,but waiting one day I might have talked myself of of the best deal,Thanks to Hollys help that night I got the car I wanted for 8 years,we love our Chrysler Town and Country,so very happy and thankful! More

Lithia is the best The whole team at Lithia Hyundai were super attentive and worked very fast to provide me with the best possible deal for the vehicle I wanted. It was The whole team at Lithia Hyundai were super attentive and worked very fast to provide me with the best possible deal for the vehicle I wanted. It was a very smooth, easy and relaxed atmosphere. More

Great experience Cherae was a great salesperson to work with. She was very helpful and pleasant. Her attitude made the experience at the dealership better than all the Cherae was a great salesperson to work with. She was very helpful and pleasant. Her attitude made the experience at the dealership better than all the other visits I've had in the past. The finance team was also great. I told them what I was looking for in payments for that specific car and they made it happen. Overall it was a good experience. More

Holly was amazing! I came in to view a beautiful 2015 Subaru Crosstrek and Holly was here to help answer any questions I had, and she made the buying process a breeze. I I came in to view a beautiful 2015 Subaru Crosstrek and Holly was here to help answer any questions I had, and she made the buying process a breeze. I would highly recommend Holly to anybody who is searching for a car at Lithia Hyundai of Reno. By far the best car dealer I’ve had the pleasure of doing business with! More

Professional and No Pressure Holly Jensen was absolutely wonderful to work with. A true professional, she managed our purchase process smoothly and with no feelings of pressure t Holly Jensen was absolutely wonderful to work with. A true professional, she managed our purchase process smoothly and with no feelings of pressure to buy. The best dealership purchase experience we have ever had. More

Back office staff is great!! True in the back office is great! She goes above and beyond each and every day to ensure the dealership runs smoothly!As an 8 year customer of Hyundai True in the back office is great! She goes above and beyond each and every day to ensure the dealership runs smoothly!As an 8 year customer of Hyundai I appreciate her!! More

Certified pre owned car not so good! several problems: Strong stale smoke smell in the car (Sales manager did say he would try to remove the smell but haven't had time to drop car off for several problems: Strong stale smoke smell in the car (Sales manager did say he would try to remove the smell but haven't had time to drop car off for a day) and the headlights on the 2017 Santa Fe are not very good so it's hard to see very far ahead at night which is a big safety concern (did bring it in for adjusting a week after we got it and they say that's the way car is) so we have not driven it much. The 3 months we've had it has sat at home most of the time and if driven we try to get home before dark :( Then recently there were 2 nails in a tire close together so tire needs to be replaced but because the tires are so worn down all 4 tires need to be replaced! Not something we expected so soon, tires especially after we have been afraid to drive it. Also bought the $3,000 + extended warranty !! This car seems like a money pit and seems like a smarter choice would have been a bran new car instead of their so called pre certified cars! Expensive mistake on our part! The dealership is willing to help with a trade in (of course they once again make money on us) but the whole process is very expensive especially because we registered it in CA where we live which was almost 3k ) and time consuming and stressful! Gave the sales people below 5 stars because it's honestly not their fault but we feel super stressed and not sure what to do about this lemon we got....trade it in and loose a lot of money I suppose! ?? Seems like senior management should step up and REALLY help us to be able to get a new car we should have gotten in the first place without haggle over trade in price or new car price just a fair deal for customers who are not made of money! More

Overall great experience Holly Jensen was welcoming and helped myself and family trying to buy my first car. She gave her opinion but also gave options that she thought might Holly Jensen was welcoming and helped myself and family trying to buy my first car. She gave her opinion but also gave options that she thought might be most efficient for me. She was very professional and personable. She seemed to truly care about me and I appreciate that! As far as the paperwork process, it seemed very quick and a bit overwhelming. Overall a great experience, would recommend! More