Lithia Hyundai of Reno

I told the sales rep I wouldn’t pay above MSRP for the car. After checking with his boss, Steve, he agreed. When the paperwork arrived, Steve had added a fake “Desert Protection Package” for $1000 (useles car. After checking with his boss, Steve, he agreed. When the paperwork arrived, Steve had added a fake “Desert Protection Package” for $1000 (useless to me as I don’t live in the desert). This is a classic car dealer move. I called and spoke to Steve directly, but he would not honor the deal. Hilariously, claimed his warranty was a dealer “fee.” He said, “we can talk all you want but I’m not doing the deal” we had reached. This is how they do business. More

Great experience and followup on the purchase of our new car. Thanks again for all the help. car. Thanks again for all the help. More

Had a recall notice on my vehicle. I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anyt I called to set up an appt. I asked about what transmission services they offer since I was going to be there anyways. She said she didn't know anything about services they provide, so transferred me to a service person that didn't ever pick up the phone. A couple days later, I receive a call confirming an appointment I never made. Since I needed the recall serviced I accepted the appt and they said it would take a couple hours. 2 and a half hours in I called the dealer and was informed they were having trouble performing an update and couldn't get my car out of park. They offered me a loaner vehicle(that I had to refuel) and said it might be at least a day. I asked if they could at least wash the car for the delay and they said absolutely. So I drove the 30 minutes home and immediately received a call saying I could come back and pick up the vehicle. When I picked the car up, of course they hadn't washed it. It's an older car and it was a recall, so I get it that I wasn't going to receive concierge treatment but it took way more time than promised, I had to pay for fuel in a loaner because of their delay, and they lied about the car wash. On top of that I forgot 2 bags of chips in the loaner and they never said a word. Just another shady dealership doing the bare minimum. More

Came by with a minor problem with my rear view mirror, no appointment. Both people I dealt with were very pleasant, helpful and interested in helping me and my mirror! A positive experience. appointment. Both people I dealt with were very pleasant, helpful and interested in helping me and my mirror! A positive experience. More

Quick, easy and friendly service team at this dealership. Thank you for the many years of great service! Thank you for the many years of great service! More

Overall my experience with Lithia was good. Tony was very helpful in helping me get the car I wanted. My only complaint would be that because I was out of state, the process for car registratio Tony was very helpful in helping me get the car I wanted. My only complaint would be that because I was out of state, the process for car registration was time consuming. More

I was not looking forward to the process of purchasing a new car and was pleasantly surprised at the transparency and professionalism that is in place at the dealership. new car and was pleasantly surprised at the transparency and professionalism that is in place at the dealership. More

Matt in service is the best. Professional, knowledgeable and courteous. Can’t imagine going anywhere else. Professional, knowledgeable and courteous. Can’t imagine going anywhere else. More

Everytime I've gone to this dealership, they are always trying to get more money out of me. They prices are overpriced compared to other dealers. Will not be coming back. trying to get more money out of me. They prices are overpriced compared to other dealers. Will not be coming back. More