Lithia Hyundai of Reno - Service Center

The have pretty good customer service, nothing special, but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to g but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to get a loaner car when my car was being worked on for two weeks. More

Excellent service by all staff. Very attentive. On time and kind and helpful and will return. Very attentive. On time and kind and helpful and will return. More

The service department is great but they can not get my parts in a timely manner. Leaving me without s car for long periods of time parts in a timely manner. Leaving me without s car for long periods of time More

Holly was great but then the manager (I think) pulled some shady deals. For instance, after we agreed on one price, without discussing it at all, he just said initial here and suddenly I had agreed to pa some shady deals. For instance, after we agreed on one price, without discussing it at all, he just said initial here and suddenly I had agreed to pay more. Then the finance manager was going to charge me 9.99 % and I have excellent credit. So I paid in full. I will never deal with them again and would never recommend them. The Sales Dept did a good job but I dont know names. More

No followup when msgs are left from buyers. Called many times, no call backs ever.!!!! Called many times, no call backs ever.!!!! More

Always a pleasure to visit this dealership everyone is friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! More

Very clean facility. The staff is awesome! Waiting time for oil change about an hour and a half. Overall very efficient. The staff is awesome! Waiting time for oil change about an hour and a half. Overall very efficient. More

I had a 8:00 am scheduled appointment for a recall, an alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales a alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales and a service manager. When the service rep did get back to me after 4 days in the shop , I was told they were ordering parts and it would be a few days more. The quote I received at that time for the replacement of an air conditioning compressor was $1,649! I declined, and later got repair at another shop for less than $400 and was told that the compressor was not faulty. They also recommended a necessary repair for my timing chain which was close to $4,000 ( in essence totaling a vehicle with less than 125,000 miles). After waiting a week, at great inconvenience, my car was “ready”at end of business day and the alignment I paid for was not performed as documented with video. Unethical, unprofessional, and unbelievable, be very wary. Shame on you Lithia of Reno for preying on families. More

We were treated very well. Very happy with our expetience. I have recomended them to our family and friends. Very happy with our expetience. I have recomended them to our family and friends. More

Hard push by a salesman to show & sell another car while we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit we were waiting. Luke. Unfortunately, we were uncomfortable w/ his approach. Lance was awesome. We were traveling & stopped in w/o an appt. Lance fit us in within 2 hrs on a Monday. That was so generous & amazing. Thank you! More