Lithia Hyundai of Reno - Service Center

Great Customer Service From start to finish the service representatives are quick and personable. They always listen to my concerns and check them out. It's like visiting From start to finish the service representatives are quick and personable. They always listen to my concerns and check them out. It's like visiting family. More

i set up an appointment online for 730am since I have to work. Lance made sure my time was valued. Thank you for tour assistance work. Lance made sure my time was valued. Thank you for tour assistance More

oil ,and front differential fluid change. I am glad to have a service center that is efficient, clean and friendly. however there seemed to be a break down on communication of when my car wou I am glad to have a service center that is efficient, clean and friendly. however there seemed to be a break down on communication of when my car would be finished and returned . I dropped car off at 130 pm with Lance for a oil change and expected to get a call or text from Tabatha when it was complete , the same day . after receiving no calls ,I called Tabatha with no answer, I LEFT A MESSAGE reqesting an status update . and at 5pm decided to just go pick up the car . Tabatha was gone when I arrived. another service rep. had to look for my paperwork and verify things I then paid , signed and went out and got my car. the car was clean and everything worked well. More

Great and honest service I had brought my car in to the service department to get an oil change and because I had only put on 400 miles on my car since I purchased it, the ser I had brought my car in to the service department to get an oil change and because I had only put on 400 miles on my car since I purchased it, the service man told me I didn't need the oil change. Had I gone somewhere else they probably would have just done it and charged me. The service man (and I can't remember his name) was gracious enough to explain to me why I did not need the oil change and said to wait until October/November. Then I had to bring my car back in for the emergency brake as I thought I had broken it and once again the service man told me they would check it out and let me know what was wrong with it. Low and behold all they needed to do was tighten the linkage. Again, had I brought it some place else I probably would have had to pay for a new emergency brake! These guys are honest & up front and for me that is a blessing. They took their time to explain everything that needed to be done (I had a stroke and I needed a LOT of explanation!) and they were very polite and professional. I will be returning for my next oil change and any other maintenance that I will need! These guys ROCK!!! More

Friendly, efficient service Even though it was just an oil change, we appreciate that our vehicle was checked out for all the other important points. Tom was friendly and our ser Even though it was just an oil change, we appreciate that our vehicle was checked out for all the other important points. Tom was friendly and our service was completed quickly, but efficiently. Tom walked us out to our car which was parked between two vehicles so he nicely moved it out for us so that we could easily exit to the street. His concern was much appreciated. Thank you! More

My favorite group of folks! Always on top of things , look out for the customer and I love it when I have them service my Santa Fe, they are clean and will do about anything for ya! look out for the customer and I love it when I have them service my Santa Fe, they are clean and will do about anything for ya! More

service...service...service very good service and price...convenience and timely service...friendly and informative conversation plus cleanliness and comfortable service and wait very good service and price...convenience and timely service...friendly and informative conversation plus cleanliness and comfortable service and waiting areas...what more could one ask for... More

Not Sure I Understand the Lifetime Service Add On I ordered a lifetime service add on with my vehicle, but I still pay for my services? I don't understand how that works. However, Tabatha and crew ar I ordered a lifetime service add on with my vehicle, but I still pay for my services? I don't understand how that works. However, Tabatha and crew are awesome when I go. They're always patient and helpful and quick to provide answers to questions. More

As always the interaction with staff was prompt and courteous. The steps taken within the service department to mitigate the COVID-19 issue were very much appreciated and the service was handled in a t courteous. The steps taken within the service department to mitigate the COVID-19 issue were very much appreciated and the service was handled in a timely fashion. More

Great customer service. Matt was very nice and friendly. Why do you guys need a minimum of twenty five works, it is really annoying g Why do you guys need a minimum of twenty five works, it is really annoying g More