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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,954 Reviews

1,954 Reviews of Lithia Hyundai of Reno - Service Center

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December 12, 2023

Service was performed and when I brought up an issue with my car that a scrape damage occurred to my car while in their possession. I was brushed off as it was my fault and responsible for the damages. I was More

by LILLYANACLARK.16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2023 -

Lithia Hyundai of Reno responded

Lillyana, I'm sorry to learn about the scrape damage on your car and the lack of follow-up you've experienced. We take matters like this seriously and would appreciate an opportunity to address it directly with you. Please reach out at your earliest convenience so we can work towards a possible resolution together. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 10, 2023

Fast and easy to communicate good work and no hassle in and out pretty quick More

by salgomez97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Attillio
Dec 11, 2023 -

Lithia Hyundai of Reno responded

Hello! Thank you for this amazing review. We appreciate your support. It is great to see that you enjoyed a quick and easy experience. Should you need anything else, please let us know.

December 10, 2023

Really friendly staff. However I ordered a part for my car and service person said he’d call when part was in. Unfortunately we forgot as well. I feel that customer servic More

by llhendersongmaof4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
Dec 13, 2023 -

Lithia Hyundai of Reno responded

Hello, We're glad to know you found our staff friendly, but we apologize for the oversight regarding your part order. We understand how important communication is in providing excellent customer service. Please reach out so that we can rectify this situation as soon as possible. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 09, 2023

It was amazing, helpful and the staff was knowledgeable very well done will definitely recommend More

by YARITZELLB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Ferris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 11, 2023 -

Lithia Hyundai of Reno responded

Thank you for the positive review. We look forward to serving you again in the future!

December 09, 2023

Went in for recall work. Wanted to charge me $750 for front breaks and rotors while I was there. It took me 1 1/2 hours to do it myself without special tools or a ship lift. More

by johntwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
Dec 13, 2023 -

Lithia Hyundai of Reno responded

John, I'm sorry to learn about your experience with the pricing for our services. We aim to provide competitive rates. I would appreciate the opportunity to speak with you directly regarding your questions surrounding pricing. Please don't hesitate to get in touch with us directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 08, 2023

Did my 15K service on my Kona with them. Matt handled it with no problems. More

by PATRICKGOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
Dec 11, 2023 -

Lithia Hyundai of Reno responded

Thank you for stopping by, Patrick! We truly appreciate your support. Come visit the Lithia Hyundai of Reno team again soon.

December 07, 2023

Awesome great communication and work quality is solid Awesome great communication and work quality is solid Matt is a very professional and I will be back. More

by Wildernesstom
Recommend Dealer
Yes
Employees Worked With
Matt francesenni
Dec 07, 2023 -

Lithia Hyundai of Reno responded

We're glad to know you had a great experience with us at Lithia Hyundai of Reno, especially noting the communication and work quality. We'll pass your compliments onto Matt! Looking forward to seeing you again in the future.

December 03, 2023

very nice All the staff were very nice . They worked with me to get the best price for my truck . I bought a new car years ago from them and the experience was great! More

by gregg.liz.lg
Recommend Dealer
Yes
Employees Worked With
Joshua Clunie
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Clunie
Dec 04, 2023 -

Lithia Hyundai of Reno responded

We're glad to know that our team at Lithia Hyundai of Reno could assist you in getting the best price for your truck. It's great to have repeat customers like yourself, and we appreciate your continued support. We look forward to seeing you again down the road.

November 29, 2023

Customer service is outstanding and very friendly. Purchasing my vehicle was easy and painless! Thanks! More

by CINDYGREENE
Recommend Dealer
Yes
Employees Worked With
Michael Costello, David Lennox
Nov 30, 2023 -

Lithia Hyundai of Reno responded

We're delighted to know that you found our customer service at Lithia Hyundai of Reno outstanding and friendly. It's great to learn your vehicle purchase was easy and painless! Thanks for sharing your experience with us. Should you need anything else in the future, please be sure to let us know.

November 26, 2023

Good customer service and support with both your company and your team is very helpful to us and your business More

by BRANDYLUNA00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Ogg
Nov 27, 2023 -

Lithia Hyundai of Reno responded

We're glad to know you found our customer service and support helpful at Lithia Hyundai of Reno. Your feedback is greatly appreciated. Stop by and see us again soon!

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