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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,954 Reviews

1,954 Reviews of Lithia Hyundai of Reno - Service Center

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November 26, 2023

Trisha was UH-MAZING! She was more knowledgeable than the GUYS who sold me the car in California. Tbh.. I’ll probably come there from now on if I need anything done or loo More

by TanisGirl
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lithia Hyundai of Reno responded

Hello there, we're so glad to know that Trisha was able to provide you with an amazing experience at Lithia Hyundai of Reno! We appreciate your kind words and look forward to seeing you for any future needs. Safe travels on all your drives!

November 26, 2023

Excellent service, my service advisor Ryan Newton was very professional and knowledgeable. The work done was perfect. Exactly what I had requested in a timely manner. More

by Dan H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Newton, service department
Nov 27, 2023 -

Lithia Hyundai of Reno responded

Dan, it's great to know that Ryan and our team at Lithia Hyundai of Reno provided you with excellent service. We're here for your future automotive needs should the need ever arise.

November 25, 2023

Lance is by far the best service advisor I’ve ever worked with I’ve purchased vehicles every 2 years since I was 16 and that’s a lot of advisors. He is so good and takes such good of my because I’m such a p More

by Kimmiesuefisherkimiwho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lithia Hyundai of Reno responded

We're delighted to know that Lance has been able to provide you with such exceptional service at Lithia Hyundai of Reno! Your kind words mean a lot and we'll be sure to pass them along. Thanks for choosing us, enjoy your vehicle!

November 24, 2023

Customer service in the service department was very poor. I am a 48 year old woman and I just had neck surgery. I came in to pick up my tire that the service center plugged. There were 3 men and 1 women work More

by Robinjensen0316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Farrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Matt Franceschini
Nov 24, 2023 -

Lithia Hyundai of Reno responded

Hi Robin, Please accept my humble apology for your less-than-stellar experience, each of our customers is a valued part of our operation and should be treated as such. I'm not sure why you left with your tire as opposed to having us install it for you, normally when we repair a tire for a customer we pull your car in the shop and reinstall it. I ran the name in your handle and could not find a customer, and I shared this experience with the team and so far no one remembers this experience. If you can reach out to me at 775-682-3352 or SRobert@Lithia.com I would love to know who you dealt with so we can coach them up. Please accept our humble apology for any inconvenience we may have caused you. And thank you for bringing this to our attention so that we may avoid this happening again. We value our customers above all, and my goal is to keep our business relationship strong. Sincerely, Scott Robert Customer Relations Manager

November 22, 2023

All the guys were very helpful and considerate. Professional and down to earth. Top Notch More

by RUDYJR789
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Nov 27, 2023 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno, Rudy! We truly value your support. Should you ever need anything else, please let us know.

November 19, 2023

Had to drop off my car due to a recall issue. Waited easily 8 weeks from the time I called to make an appointment with the service center before I could drop off my car to address the recall issu More

by KKTANDM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Nov 20, 2023 -

Lithia Hyundai of Reno responded

We appreciate your patience with the recall issue and we're glad to have been able to resolve it for you at Lithia Hyundai of Reno. We'll work on improving our scheduling process, thanks for bringing this to our attention. Stop by and visit our team again soon!

November 18, 2023

I love the service the attention although I did find there was a few rough spots in my paint More

by STETSON3339
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Nov 20, 2023 -

Lithia Hyundai of Reno responded

Thank you for reaching out, Stetson. We are happy to see that you enjoyed the customer service provided by our team at Lithia Hyundai of Reno. Should you have any questions or concerns about the spots in your paint, please give us a call.

November 18, 2023

Very polite and professional. Thanks so much for your help. I would recommend you to a friend. More

by laurenmiller625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maegan Minetto
Nov 20, 2023 -

Lithia Hyundai of Reno responded

Hello Lauren, Thank you for the positive review. We are proud to have earned your recommendation. Should you ever need anything else in the future, please let us know.

November 16, 2023

Had a great experience shopping for my new car. Had a great sales person answered every question I had got me into the vehicle I want it More

by nancypedroza123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Levi Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2023 -

Lithia Hyundai of Reno responded

Nancy, we're delighted to know you had a great experience at Lithia Hyundai of Reno and found the vehicle you wanted. Thanks for sharing your positive feedback!

November 13, 2023

Solid. Some clean up of the water spots on the windshield would have been appreciated. Other than that the team worked hard to make us happy. More

by RECORDDAVE
Recommend Dealer
Yes
Employees Worked With
Lucas Bragg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox
Nov 13, 2023 -

Lithia Hyundai of Reno responded

We appreciate your feedback! It's great to know our team at Lithia Hyundai of Reno worked hard to ensure a positive experience. We'll take note about the water spots for future improvements. Thanks again and happy driving!

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