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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,976 Reviews

1,976 Reviews of Lithia Hyundai of Reno - Service Center

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December 19, 2023

Friendly just like they knew me. Experienced, friendly, professional, well trained Oh and Ryan was cool too More

by OceanBlue
Recommend Dealer
Yes
Employees Worked With
Holly, Drew
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Dec 19, 2023 -

Lithia Hyundai of Reno responded

We're glad to know you had a friendly and professional experience with us at Lithia Hyundai of Reno! Thanks for the shout-out to Ryan, we'll be sure he gets your message. Safe travels in your new car!

December 19, 2023

This dealership is great. I always get great service with good wait time. Lance Smith is so professional and polite and friendly. More

by GinaPrice
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Dec 19, 2023 -

Lithia Hyundai of Reno responded

We're glad to know you've had great experiences at Lithia Hyundai of Reno! It's wonderful that Lance has been able to provide professional and friendly service. We hope to serve you again in the future.

December 16, 2023

Everyone is always very courteous, they keep me well informed when my car is in which I'm very appreciative of and complete the work I've requested in a timely fashion More

by Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini, Mathew Reed
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Dec 18, 2023 -

Lithia Hyundai of Reno responded

Hannah, we're glad to know our team at Lithia Hyundai of Reno kept you well-informed and completed the work on your car promptly. Thanks for sharing this positive feedback!

December 16, 2023

Performed the work in a timely manner. Employees were accessible, courteous and pleasant. Physical plant is somewhat crowded. More space will be needed some day More

by SKYSHRINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn’t get all the names
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Dec 18, 2023 -

Lithia Hyundai of Reno responded

We appreciate your feedback and are glad to know our team at Lithia Hyundai of Reno was able to provide you with timely, courteous service. We'll definitely take note of your suggestion about the space. Thanks for choosing us!

December 16, 2023

Lance is the best. Super knowledgeable and super friendly. I highly recommend him for all of your service needs More

by TYLERXMR4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mazzone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Otto Sandoval-Carpio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

Lithia Hyundai of Reno responded

We're glad to know that Lance provided you with top-notch service at Lithia Hyundai of Reno! We appreciate your recommendation and look forward to serving any future needs.

December 16, 2023

Matt always makes my services easy and explains the work that needs to be done More

by JDEWALD10
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Dec 18, 2023 -

Lithia Hyundai of Reno responded

Jdewald10, we're thrilled to see your positive rating. Please feel free to let us know if there is anything else we can help you with!

December 16, 2023

Service was timely and well done. Matt was thorough and attentive to my tricks neefs. More

by MARKBRADLEY442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
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Dec 18, 2023 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno, Mark! We will be sure to pass along your kudos to Matt and the team. Stop by and see us again soon.

December 16, 2023

Ryan ttok great care of our service needs. Routine maintenance. Car was ready on time. Price was as estimated. More

by FISHERHS1938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Dec 18, 2023 -

Lithia Hyundai of Reno responded

We're glad to know that Ryan and our team at Lithia Hyundai of Reno were able to meet your service needs efficiently. Thank you for trusting us with your routine maintenance!

December 16, 2023

Lithia Hyundai had great customer service! !The management team was awesome and Mathew Reed was great! More

by SHEENA1289
Recommend Dealer
Yes
Employees Worked With
Steve Leveille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Reed, David Lennox
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Dec 18, 2023 -

Lithia Hyundai of Reno responded

We're so glad to know you had a great experience with our team and Mathew Reed at Lithia Hyundai of Reno! Thanks for the review, we appreciate your support.

December 15, 2023

They didn't care about me or my needs. They just wanted my money and then took it and didn't want to count it in front of me or give me a receipt. NO CUSTOMER SERVICE OR CARE. HORRIBLE More

by FUNSHYN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Ogg
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Dec 20, 2023 -

Lithia Hyundai of Reno responded

We're truly sorry to read about your experience. It's important for us that every customer feels valued and receives the highest level of service. We'd like an opportunity to address this issue directly with you - please reach out at your earliest convenience. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

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