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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
2,053 Reviews

2,053 Reviews of Lithia Hyundai of Reno - Service Center

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January 29, 2024

I was leaving for surgery the next day when I discovered my tires had been slashed. She was able to get me in that same day. I got 4 new tires, a tune up, and they even washed my car More

by ANITAANDDAVE
Recommend Dealer
Yes
Employees Worked With
Tricia Clunie
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January 24, 2024

They were kind professional efficient took great care of my car and myself and saved me money. More

by MCCOOLKATHRYN
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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January 19, 2024

Great service, friendly knowledgeable staff. My car was ready and washed when I was promised. More

by BAILEYBICHON
Recommend Dealer
Yes
Employees Worked With
Trisha Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trisha Stone
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Jan 19, 2024 -

Lithia Hyundai of Reno responded

Bailey, We're happy to hear your recent service experience was friendly, knowledgeable and efficient. Thank you for choosing to work with us at Lithia Hyundai of Reno. See you next time!

January 19, 2024

Pleasant, prompt Always pleasant to deal with hyundai. Tha covers everything I need to say. More

by CONNIEBYRNES
Recommend Dealer
Yes
Employees Worked With
Attilio
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Jan 19, 2024 -

Lithia Hyundai of Reno responded

Connie, Thank you for trusting us at Lithia Hyundai of Reno with your vehicle service. Please let us know how we can serve you again. Until that time, safe travels!

January 18, 2024

This dealership lies. I was told by purchasing the extended warranty, my car is covered bumper to bumper. There was a bubble in the paint and the service department refuse More

by Cburdette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Jan 19, 2024 -

Lithia Hyundai of Reno responded

Cburdette, I would first like to thank you for your continuous support. Our longtime customers are truly appreciated. I'm sorry to hear about your experience. We always aim for transparency and honesty. It's disappointing to learn that you feel misled regarding the warranty coverage. Let's discuss this further and see what we can do about the paint issue on your car - please reach out at a time convenient for you. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 18, 2024

My experiences are always trouble free, and Lance is a delight The shuttle service is great too More

by LORIFAZELI
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Jan 19, 2024 -

Lithia Hyundai of Reno responded

Hi Lori, thank you for sharing your positive feedback! We're happy to see you enjoyed our shuttle service at Lithia Hyundai of Reno. We are here for any future automotive needs that come your way!

January 17, 2024

Worst place in reno too buy a car service sux the people have no people skills they lie about everything and scam u at every corner More

by BJDL413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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Jan 18, 2024 -

Lithia Hyundai of Reno responded

Hello, We're truly sorry to read about your experience. We strive for transparency and honesty in all our dealings. Your feedback is important as it helps us improve. If you'd like to discuss this further or if there's anything else we can assist with, please reach out to me directly. Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 17, 2024

Very responsive They took care of all my problems. Put me back on the road. More

by Tom.butt
Recommend Dealer
Yes
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are happy to see that you found our team responsive and helpful. Please reach out if you ever need anything else.

January 17, 2024

The absolute worst experience with a car dealership I have ever encountered. Terri le customer service. The wait times for repair are generally close to two months which makes my warranty worthless. The More

by CORRINE.ABRAMS360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maegan Minetto
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Corrine, Thank you for taking the time to share your comments and feelings about our dealership. Even though your comments do not shine a positive light on our dealership, your happiness is important to us and we'd like to explore a solution. In looking at the notes from our last conversation it looks like I had arranged to pick the car up from your daughter, but she never reached back out to me. The last message I have is a "she's stuck in class" text and nothing after that. My direct line is 775-682-3352, and my email address is SRobert@Lithia.com. Please reach out or have your daughter reach out and I'll do whatever I can to help. Regards, Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@Lithia.com

January 17, 2024

Your property is too small, you need to expand somewhere else because it us crowded in your Dealership More

by biviano.vasquez
Recommend Dealer
Yes
Employees Worked With
Matt
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Jan 17, 2024 -

Lithia Hyundai of Reno responded

Biviano, we appreciate your feedback about our space at Lithia Hyundai of Reno. We're always looking for ways to improve and will certainly take this into consideration. Thanks for bringing it to our attention!

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