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Lithia Hyundai of Reno - Service Center

Reno, NV

4.2
1,956 Reviews

1,956 Reviews of Lithia Hyundai of Reno - Service Center

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August 31, 2023

They are a pleasure to do business with from sales to service. Always understanding of my needs. More

by CLAUDIA.SELLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Robert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaby Temprano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Lennox, Dawn Vincent
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Sep 01, 2023 -

Lithia Hyundai of Reno responded

We're glad to have you in the Lithia Hyundai of Reno family, Claudia! Thanks for the kind words and five stars!

August 26, 2023

Great sales dept and customer service. Dan was great and made the transaction easy and seamless More

by LAURIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Lithia Hyundai of Reno responded

Thank you so much for your excellent review! We are so glad that Dan had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Hyundai of Reno to be a positive one. Please don't hesitate to reach out if you need anything else.

August 25, 2023

Dan our salesman was awesome and made the whole transaction easy and seamless. He provided great customer service More

by LAURIE14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Dunham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Lithia Hyundai of Reno responded

We are very happy to hear that Dan provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 21, 2023

They charged me over $1800 for a part that cost them around $1300 and has a recommended retail price of around $1600. I'm done with Lithia. More

by TISH1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Roach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Aug 24, 2023 -

Lithia Hyundai of Reno responded

Tish, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Aug 24, 2023 -

Lithia Hyundai of Reno responded

Tish, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 16, 2023

I do most of my preventative maintenance myself. When I need more in depth work I prefer Lithia Hyundai. Their service representatives are always good at communicating the status with me and don’t More

by Bald Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Attilio Ravo
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Aug 17, 2023 -

Lithia Hyundai of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Hyundai of Reno, we look forward to having you as a valued customer for many years to come!

August 15, 2023

I have had two wonderful experiences with this dealership! I’ve bought 2 cars and had nothing but the best customer service from the employees! I plan on continuing using this dealership in the More

by ralphlew74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kelly, Matt Franceschini
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Aug 15, 2023 -

Lithia Hyundai of Reno responded

Ralph, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 11, 2023

Your dealership always took care of me. I’ve gotten two cars off your lot and I love both of them. More

by SHEILAHOOPER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cuong Ngo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Ostrom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Everett Clunie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hai Ngo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chantel Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Mazariegos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drea McGiffin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
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Aug 12, 2023 -

Lithia Hyundai of Reno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Hyundai of Reno.

August 11, 2023

Always, very friendly and helpful. Lance has a wonderful personality. Excellent customer service personalize is everything. More

by JULIEG112016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2023 -

Lithia Hyundai of Reno responded

Thank you, Julie, for the five-star rating! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno; we look forward to having you as one of our valued customers for many more years to come.

August 10, 2023

You guys are the best! ! Prompt and professional. Glad to own a Hyundai. Would buy another one. More

by vchjanann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Didn't interact with anyone else.
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Aug 11, 2023 -

Lithia Hyundai of Reno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Hyundai of Reno, we look forward to having you as a valued customer for many years to come!

August 07, 2023

The service center gentleman was vary nice and helpful as long with the service department. They answered everything I asked and offered me with all the information and more. Thank you all…… More

by SQUEAKNJEN8503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Holly Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Franceschini
Report | Print
Aug 08, 2023 -

Lithia Hyundai of Reno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 08, 2023 -

SQUEAKNJEN8503 responded

Once again. Thank you all kindness and all your help. Thank you.

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