Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lithia Reno Subaru
Reno, NV
930 Reviews
Lithia Reno Subaru is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Reno Subaru in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. The store was named Nevada Subaru Dealer of the Year by DealerRater.com for 2013. Lithia Reno Subaru, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2012 Outback, Legacy, Forester, Impreza or Tribeca, the 2013 BRZ, a new Subaru SUV and impressive styling on the 2012 Impreza WRX STI.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 930 reviews
January 27, 2020
Interesting after-the-sale experiences.. Our second purchase went far better than our first with Lithia, until a couple details arose. First, I was told by our sales rep that I would be able Our second purchase went far better than our first with Lithia, until a couple details arose. First, I was told by our sales rep that I would be able to include my wife on the registration with DMV, even though she was not there at the time of sale. When we arrived at the DMV, and had our DRS faxed to them (hadn't been mailed yet), when I asked the rep to add my wife, I was told that could not be done, as she can not change the DRS received by Lithia. When I texted both our rep and the internet sales manager, I thought I'd hear back. As of this typing, I have not. Second, about a week after our purchase, I received a check for $150 from Lithia, apparently for "over-payment"? I was happy, went and cashed it, and then, was contacted by my bank that it was returned, as it needed two signatures. Though it's not in front of me right now, I seem to recall it being made out to me only, and had one Lithia signature, as it was for below the amount that would require two. This one will be interested to research later on today. Sometimes, a business relationship is all in the details..... Now, after speaking with Randy/GM, I am told the check was sent in error, that the money was not mine, though they will reimburse me the NSF fee. Lithia, you had three WEEKS from the time of issue to the time of my cashing the check to contact me and say it was no good/return it/destroy it, and you did not. And to not even offer a comp oil change for my frustration is, in my opinion, an uncaring move. More
by pinkies4
January 10, 2020
about the person that helped me her name is shelley thomas . the person that helped me was shelly Thomas she did a great job helping me....she was very good I would recommend her to anyone looking for the right the person that helped me was shelly Thomas she did a great job helping me....she was very good I would recommend her to anyone looking for the right car.... More
by lsweetie
Employees Worked With
Shelly Thomas
January 09, 2020
They go out of their way to get you in the car you want. I would recommend this dealer to anyone in the area. They try very hard to meet your needs and get you the vehicle youll be happy with. I would recommend this dealer to anyone in the area. They try very hard to meet your needs and get you the vehicle youll be happy with. More
by stacyboy68
Employees Worked With
January 06, 2020
Had a wonderful experience shopping for a crosstrek. No pressure; the transaction from start to finish was smooth, no nonsense . Amos was an amazing salesman, pressure; the transaction from start to finish was smooth, no nonsense . Amos was an amazing salesman, More
by Rajani
Employees Worked With
Amos Womble
January 01, 2020
I started by requesting a quote online. I received a response from Paul Bushnell, who offered a fair price on the Outback I was interested in, and was prompt but not overbearing in his follow up. He was response from Paul Bushnell, who offered a fair price on the Outback I was interested in, and was prompt but not overbearing in his follow up. He wasn’t going to be in the day I wanted to stop by, but arranged for meet with Shelley Thomas. When I came in, I asked for Shelley. Someone called for her and she arrived moments after. Shelley was fantastic!! I did a ton of research ahead of time, and was prepared to deal with a stereotypical car sales experience but it was pleasantly quite the opposite! Shelley responded well to the fact that I had already researched what I wanted and didn’t try to push me into something other than that. When I asked about 0.9% financing, she checked with one of your finance people for me and arranged that. Working with your finance guy was kind of the typical experience of negotiating around extended warranties and such. I had to run home for my checkbook. When I returned, Shelly spotted me and checked in. I let her know I just needed to give my check for the down payment. Your finance guy was now with another family, but rather than make me wait, she took my check back for me! Not only did I not have to wait, but I didn’t have to deal with any additional sales pitches for the extended warranty, after I already said I didn’t want it. This experience was so much better than I expected and it was all thanks to Shelley’s incredible service!!! More
by brandon_hart777
December 19, 2019
My new subaru Paul was great I wish I had more time to go over all the features this rig has, not his fault, I needed to get back home so couldn't stay long. Thank Paul was great I wish I had more time to go over all the features this rig has, not his fault, I needed to get back home so couldn't stay long. Thank you for a stress free purchase More
by Huel96130
December 14, 2019
Excellent purchase experience Randy Goldman, Tom Virden and Doha were all fantastic to work with. We appreciate the no hassle, no pressure experience when we knew exactly what we Randy Goldman, Tom Virden and Doha were all fantastic to work with. We appreciate the no hassle, no pressure experience when we knew exactly what we were looking for and had the money in hand. No extra waste of time, friendly service, knowledgeable. Love the “share the love” event that donates to our local SPCA. We brought our rescue puppy Daisy in with us to make the purchase, and she was welcome too. More
by Dawnie
November 27, 2019
Ascent Alex was a very wonderful salesperson to deal with. Very thorough and helpful. Nothing was too much trouble for him. Please correct my name. It Alex was a very wonderful salesperson to deal with. Very thorough and helpful. Nothing was too much trouble for him. Please correct my name. It is MaryAnn NOT Mary More
by mary.ann
Employees Worked With
Other Employees :
Alex Lamothe. -- FIVE STARS -- he worked with us because Greg Thomas was busy
November 26, 2019
Awesome Dealership Awesome GM Randy Goldman Love driving a Legacy 3rd one and Super Happy and the Subaru will go everywhere you want to go! a Legacy 3rd one and Super Happy and the Subaru will go everywhere you want to go! More
by Paul Bushnell
November 16, 2019
Easy and stress free car buying experience. Every time we went to the dealership, we were greeted right away and everyone was very helpful. Our sales person, Calin, was very friendly and went ou Every time we went to the dealership, we were greeted right away and everyone was very helpful. Our sales person, Calin, was very friendly and went out of his way to accommodate us. He helped us pick the vehicle that we really wanted. We are very happy with our car buying experience and definitely would go back again to purchase another vehicle. More
by Lucy G.
