Lithia Reno Subaru

10th car purchase.. To anyone who is looking for the absolute best in customer respect and consideration, vehicle pricing and flat out 'get the fairest car deal done" pur To anyone who is looking for the absolute best in customer respect and consideration, vehicle pricing and flat out 'get the fairest car deal done" purchasing experience look no further than Randy Goldman, Paul Bushnell, Brock, Joe, Chip and the entire sales team at Lithia Subaru.. No kidding, I just purchased my 10th car from them over the past 8 years and it was another great experience.. Tell them Eric sent you and they'll know who I am.. More

High quality of service and professionalism Although there was an overwhelming amount of Friday customers (like me) , the staff was very well organized, customer friendly and attentive to my veh Although there was an overwhelming amount of Friday customers (like me) , the staff was very well organized, customer friendly and attentive to my vehicle 's specific needs, as always! This is why I trust and relay on Lithia Reno Subaru 's service and expertise. I was out on the way to my planned weekend trip on time. Thank you ! More

Extremely Helpful It was a pleasure dealing with Ashton. He was knowledgeable, courteous, and extremely helpful. I felt he gave me the absolute best deal possible on a It was a pleasure dealing with Ashton. He was knowledgeable, courteous, and extremely helpful. I felt he gave me the absolute best deal possible on a brand new car, and was a terrific help in getting the best price for my trade-in. After months of shopping and uncertainty, dealing with high-pressure salesman who made me feel like I was wasting their time, Ashton was a pleasure to work with and gave me all the time and attention I needed to make this important purchase. I have already recommended him to friends. More

Friendly Service The dealer was able to complete my oil change, tire rotation and vehicle inspection in a hour and a half. Very quick and friendly service. The dealer was able to complete my oil change, tire rotation and vehicle inspection in a hour and a half. Very quick and friendly service. More

Delightful Great sales service from beginning to end. Though the facility can use an upgrade, it was very busy and the showroom crowded. Exceptional service desp Great sales service from beginning to end. Though the facility can use an upgrade, it was very busy and the showroom crowded. Exceptional service despite the accommodations. More

Purchased new car Salesman was extremely helpful and easy to work with. no high pressure tactics. He made every effort to answer our questions and never tried to rush Salesman was extremely helpful and easy to work with. no high pressure tactics. He made every effort to answer our questions and never tried to rush us. More

Bad business Don't bring your family or friends to this business... I am a recent college graduate from Reno NV. I bought my Subaru Forester xt + extended war Don't bring your family or friends to this business... I am a recent college graduate from Reno NV. I bought my Subaru Forester xt + extended warranty from Lithia Subaru Reno in July of this year. We worked out a loan for 14,000$ roughly with a two year warranty, which seemed to promise a smooth process that would put me on the road in my second vehicle. They held my Forster for a week to perform under the hood work + a full detail. When I received the vehicle the interior was extremely filthy; plastic and cloth surfaces were covered in grease and dirt. I returned the vehicle to complain and they cleaned it for me. However this was only the beginning to the inconvenience and stress this company has caused me. They performed an oil change for me during this maintenance week but did not place a mileage sticker in my vehicle to let me know when my next visit should be. This is a familiar service that every company I've visited provides, one that has helped me regularly maintain my previous and first vehicle, a ford escort 1999. I would have this vehicle serviced every three to five months with the help of my mechanics, and if I was ever unsure I could check my mileage sticker for guidance. Three months passed by with my "new" used vehicle as I scrambled for direction after college and I noticed there was no mileage sticker in my vehicle. I wasn't sure what my vehicles mileage range was; no car manual had been provided when I bought the vehicle but I knew it was time to be serviced. I checked my oil, it was low so I topped it off, and planned to bring the vehicle to Lithia the very next day. The vehicle was working fine at this point but I wanted to have the oil changed regardless. As I drove my car in, it broke down on the freeway mere exits away. Lithia informed me the break down was either due to lack of maintenance or engine problems and at first wanted me to pay 780$ total to see if my extended warranty would cover what turned out to be a broken engine. My deductible for the warranty is only 250$. This irked me and I told them so and thankfully they were able the help me with the price for the costly inspection. Now I owe them 520$ for this inspection + the initial diagnostics. They claimed that lack of maintenance has caused the denial of my warranty and asked me why I didn't bring my vehicle in sooner. Yet when I asked them why they were unable to inform me of my mileage time frame after it's original oil change, and why I was not at least provided with an owners manual they literally replied with as follows "we do not have an answer for you and we're sorry this happened, we don't know why it happened...". Well Lithia is sorry and I have a broken motor. I am aware that I am responsible for my vehicle but I am no expert in this field and neither is my single parent mother who raised me. I find reassurance that my vehicle will be maintained from depending on the professionalism and accountability of the company I take it to. I have never had this issue before because of this reliability provided by others. But this unprofessional practice I've experienced with Lithia has left me distraught. I have a new vehicle, with a worthless engine, with an unusable warranty and a hefty loan that I still have to pay for. I feel like I'm being taken advantage of by this company and if there is anything I can do about it than I will. I'll be facing 5000-6000$ in costs to replace my engine on top of what I still owe Lithia. I would warn any one who purchases a vehicle from this company to be cautious of the unprofessional practice that I have experienced. More

No stress great service ! My wife and I purchased a 2017 Subaru Legacy on 10/31/16. We came to Lithia Reno because of the volume of vehicles we had to choose from. The dealersh My wife and I purchased a 2017 Subaru Legacy on 10/31/16. We came to Lithia Reno because of the volume of vehicles we had to choose from. The dealership greeted us with a no pressure atmosphere and when we were ready our salesman Tomas made our experience as relaxed as possible. We love our new Subaru. More

Easiest car deal ever. We got hooked up with Michael Lien and within minutes had a vehicle picked out from their in transit list and a satisfactory price. Michael follow We got hooked up with Michael Lien and within minutes had a vehicle picked out from their in transit list and a satisfactory price. Michael follow up with an email containing all costs and an out the door number. Day of pick up went fine, though as usual, all the paperwork takes time. They are a very busy dealership. More

Fast and Reliable Service I love my Subaru and the service department. They are fast and reliable. Wish the labor prices were lower. Otherwise, excellent service to a great tea I love my Subaru and the service department. They are fast and reliable. Wish the labor prices were lower. Otherwise, excellent service to a great team! More