Lithia Reno Subaru

Good Experience, But Staff Needs More Help The experience for our prepaid oil changed is good, but the only down side is the staff is short handed. Since they both check you in, deal with phone The experience for our prepaid oil changed is good, but the only down side is the staff is short handed. Since they both check you in, deal with phone calls, and take your money, there never seems to be enough on hand to get in or out quickly. My comments are not about the efficiency of the staff, but both the popularity of the dealership and their processes. Also the Service Dept area is not really as big as it should be for the agents and customers to check in/out. The waiting area is ok, but too many counters for such a small area. Basically the popularity of dealership have outgrown their facility, at least the service area. I am still happy to go back and like that they are next to REI and Costco which is where I kill time waiting for our oil changes. I bought two Subaru's at this dealership in 2016 and I would do it again. More

THE BEST !! THE EXPIERENCE WAS PERFECT FROM THE GEN. MANAGER RANDY THROUGH SALES REPS. "COCO" & MICHEAL. OUR NEXT SABARU WILL BE WITH THIS TEAM ONLY ! WE DID NO THE EXPIERENCE WAS PERFECT FROM THE GEN. MANAGER RANDY THROUGH SALES REPS. "COCO" & MICHEAL. OUR NEXT SABARU WILL BE WITH THIS TEAM ONLY ! WE DID NOT DEAL WITH THE SERVICE DEPT. SINCERELY, STEPHANIE HODGES More

Bought a 2016 impreza Ricki was a great salesman, not overbearing. have once before bought a used Subaru from this dealership. This dealership is pretty great. I have n Ricki was a great salesman, not overbearing. have once before bought a used Subaru from this dealership. This dealership is pretty great. I have no complaints. More

Beautiful vehicle and great customer service We love our new outback and feel that it will meet all our family's needs. Ricky was very helpful on 2 different occasions. When we were first looki We love our new outback and feel that it will meet all our family's needs. Ricky was very helpful on 2 different occasions. When we were first looking, we made it very clear that we were not purchasing that day and we were just looking to see if Subaru had any vehicles that we liked. He did not push for a sale at all and was still there to answer any questions and treated us well, even though he new he was not getting a sale. When we came back a month later he recognized us and was still very friendly and not at all pushy. He seemed to genuinly try to get us the best deal for what we were purchasing. More

Very quickly done! Had my cars first oil change and tire rotation, no hassle at all, in fact they were done way sooner than I imagined. Nice job! Had my cars first oil change and tire rotation, no hassle at all, in fact they were done way sooner than I imagined. Nice job! More

Jace and Service Great Jace was very helpful again in setting my appointment for a recall and a trip safety check. He recommended replacing 2 filters which I Ok'd and all t Jace was very helpful again in setting my appointment for a recall and a trip safety check. He recommended replacing 2 filters which I Ok'd and all the work was done well and quickly!! Thank YOU Jace and your service team!!!! More

My First Subaru Car buying is never easy! But these guys answered all my questions. Always willing to help. I'm looking forward to enjoying my new car. Car buying is never easy! But these guys answered all my questions. Always willing to help. I'm looking forward to enjoying my new car. More

Super Customer Service Rob Canadian listened to our needs, was actively engaged in finding the right car, and supported us throughout our purchase of a 2017 Subaru Forester! Rob Canadian listened to our needs, was actively engaged in finding the right car, and supported us throughout our purchase of a 2017 Subaru Forester! More

Michael Lien, Lithia Reno Subaru/Costco - Great Combination We were looking for a new Subaru Outback. We participated in the Costco Auto Purchase plan. Michael Lien from Lithia contacted us via email. What w We were looking for a new Subaru Outback. We participated in the Costco Auto Purchase plan. Michael Lien from Lithia contacted us via email. What was pleasant about the experience is that Michael acted as our AGENT. Michael did not try to sell us a car. He found out what we wanted, found the car that matched and showed us the best price through the Costco program. We are now the proud owners of a new Subaru Outback. This is the best experience we have ever had in purchasing a new car. More

Great Experience I just purchased a 2017 Forester XT and it's amazing! This is my second purchase at Lithia Subaru with Brock and he's made my car purchasing experienc I just purchased a 2017 Forester XT and it's amazing! This is my second purchase at Lithia Subaru with Brock and he's made my car purchasing experience comfortable and exciting. Thank you! More