Lithia Reno Subaru

After signing the contact we had to make a change, management and Michael were very kind and understanding, and even though it created more work redoing the papers, they were so professionals and tre management and Michael were very kind and understanding, and even though it created more work redoing the papers, they were so professionals and treated us so well. The customer service in this dealership is impressive, we didn’t feel pressured to purchase anything we didn’t want. Finance takes the time yo explain the options and answer any questions, the whole transaction is veré transparent. They genuinely care for the customer’s satisfaction, I will recommend this place to all folks a can, very good people and deserve to be recognized for their excellence! Thank you for making our purchase a great experience! More

I took my car in for service and Bob was very helpful. He took time to explain everything to me and I was able to use a coupon for the service. He took time to explain everything to me and I was able to use a coupon for the service. More

This is our 3 rd Subaru and we have bought all 3 from Lithia Reno Subaru we were taken care all 3 times that’s why we keep going back there I would recommend them to anyone who wants to buy a Subaru Lithia Reno Subaru we were taken care all 3 times that’s why we keep going back there I would recommend them to anyone who wants to buy a Subaru More

Very good experience made me feel like a family member and took very good care of me! and took very good care of me! More

Excellent Sales Rep, Michael Romero. A wonderful introduction to Suburu. I owned an Infiniti FX35 previously. My Suburu Outback Wilderness model has been beyond my expectations. Very hel A wonderful introduction to Suburu. I owned an Infiniti FX35 previously. My Suburu Outback Wilderness model has been beyond my expectations. Very helpful crew, great follow up and they even delivered it to my home for me, free of charge - a full gas tank! I highly recommend the dealership and Michael. More

My experience at Lithia Subaru was AWESOME from start to finish! Troy met me at the door and made the car buying experience truly the best one I have had thus far. He was polite, helpful, accommodating, fri finish! Troy met me at the door and made the car buying experience truly the best one I have had thus far. He was polite, helpful, accommodating, friendly and just all around pleasant. He kept in touch with me regularly to let me know the status of my vehicle's delivery. In addition Sal was helpful to me as well when I finalized my paperwork and drove off the lot! Sal was friendly and accommodating!! Tommy in finance is the Man...he was great and I thoroughly enjoyed talking with him as he worked my numbers and got me the best deal possible! Lithia Subaru in Reno is A+ in my book!!!!! More

Was a great experience and everything was made very easy for me when I bought my Crosstrek. Cosmin was excellent and kept everything easy and simple. Explained to me how things would work and then spent tim for me when I bought my Crosstrek. Cosmin was excellent and kept everything easy and simple. Explained to me how things would work and then spent time with me when it came to getting everything started with my car. More

Did not vacuum all the broken glass between the sunshade and sunroof upon replacement and I'm unable to access it. Greasy fingerprints all over my headliner. Called Service advisor twice and service manager and sunroof upon replacement and I'm unable to access it. Greasy fingerprints all over my headliner. Called Service advisor twice and service manager a couple times as well, no call back. Terrible customer service! More

They made the process a pleasure instead of long drawn out deal with surprises at each turn out deal with surprises at each turn More

30 thousand mile service was believed to be done. Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notic Then service lights came on showing low windshield wiper fluid. I stopped by three weeks after the service visit and a technician reset service notice. Two weeks have passed (six weeks since the service visit) and windshield wiper fluid, brake fluid, and radiator fluids levels are extremely low. After four attempts calling, Chris nor any other Service Manager have responded to calls. The 30 thousand mile Service Visit cost over $600. I cannot help but questions if any works were done on the car. I hope Lithia Reno Subaru does not treat others in this manner. Poor workmanship and poor service. More