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Lithia Reno Subaru
Reno, NV
933 Reviews
Lithia Reno Subaru is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Reno Subaru in Reno, Nevada, joined the Lithia Motors family of dealerships in May 1999 after being acquired from Reno Auto Sales, Inc. The store was named Nevada Subaru Dealer of the Year by DealerRater.com for 2013. Lithia Reno Subaru, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Subaru and used Subaru cars, trucks and SUVs. Our inventory includes new models such as the 2012 Outback, Legacy, Forester, Impreza or Tribeca, the 2013 BRZ, a new Subaru SUV and impressive styling on the 2012 Impreza WRX STI.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 933 reviews
August 12, 2013
Purchasing the car was a good experience and the quality of the car is good. In the past year, however, dealing with the Service department has been extremely frustrating and disappointing. They do not re of the car is good. In the past year, however, dealing with the Service department has been extremely frustrating and disappointing. They do not return phone calls. They do not top off fluids when they should. I have picked my car up with the hood not securely closed and it noticed it on the freeway when the safety latch almost released the hood. Most recently, when I picked my car up from service, it made more noise than when I dropped it off. If I didn't have a service contract with this dealership for this car, I would definitely not ever take my car there for service again. More
by UBUOwner
Employees Worked With
Marvin Maradiaga
August 11, 2013
Concerns with the Costco Auto Buy Program and this Dealership!! If you use Lithia Reno Subaru for the Costco Auto Buy Program, make sure they show you the Costco Members Only Price Sheet. Paul did not Dealership!! If you use Lithia Reno Subaru for the Costco Auto Buy Program, make sure they show you the Costco Members Only Price Sheet. Paul did not show us the sheet and misled us about the Costco price. He said the negotiated price was $500 higher than it actually was. He then said because they were really wanting to sell me the car he would give me an additional $500 off (which I found out later brought it to the negotiated price we were supposed to get with Costco anyway). At best this is misleading, at worst it is lying. When we were later negotiating for trade-in values, he said that because they are already losing money by "being nice" and giving us the extra $500 off, that they couldn't do any more for the trade-in. Paul was using leverage on a discount we were supposed to get in the first place, which again is misleading (or lying). Only after going home and contacting Costco was I able to discover all this. Big tip - get the Costco Members Only Price Sheet first!!!! Also while we were there, my husband was confronted by Calin. Calin was giving my husband a hard time as to why we didn't do our business through him. He implied clients were being stolen and he was bit aggressive about it. Our dealings with Calin was weeks before when we went in and said we ONLY wanted to test drive, which we did but of course he tried to sell to us then. When you sign up through the Costco program - a sales person is assigned to you - we didn't pick Paul he called us. For Calin to take out his frustrations with my husband was beyond unprofessional. Jesse was great on getting us through all the paperwork, financing, and showing all the features of the new car. Jesse was and has been very helpful in getting to the bottom of the inconsistencies we discovered after buying the car through the Costco program. In the end, we got the car we wanted for the price we were supposed to but I'm not sure we'll use Lithia Reno Subaru again. The unprofessional behavior and the misleading (or lying) we experienced certainly has made us not trust the dealership. More
by kboatner
August 09, 2013
Purchasing a new car should be fun and exciting. Upon contacting numerous dealerships, it became clear to me that they were not all the same. I made phone calls, sent emails and stopped to visit many in contacting numerous dealerships, it became clear to me that they were not all the same. I made phone calls, sent emails and stopped to visit many in California and Nevada. They all were verrrrry eager to sell me the car, not so thrilled with my questions, and the time I required in feeling satisfied with my purchase. That is until I went to Reno Subaru and met Rob Canadian. He made buying our beautiful new outback a great experience. Rob is a professional who made us feel like we were his only customer. His expertise and patience were most appreciated. Within a short amount of time, he established respectful rapport and did make the car buying journey fun. It was an absolute pleasure to work with him and we felt well cared for. Most importantly, we trusted him and we got the car we wanted at a fair price.I highly recommend others to consider making this dealership their first choice when making a car purchase. See Rob when you get there! Jill Vanko and family. More
by Jvanko
Employees Worked With
Robert Canadian
July 30, 2013
I Disha Williams needed to buy a vehicle And Mark Murphy the sales Person Was very gracious Consider it He helped very wonderfully He went above and beyond the service needs To find the right car for me and the sales Person Was very gracious Consider it He helped very wonderfully He went above and beyond the service needs To find the right car for me and my family Appreciate very much Will be sending my family and friends there for sure We shopped around all day And Subaru was the place for us Thanks again Mark you're wonderful You did outstanding job hundred percent good service More
by Daylo
Employees Worked With
Mark Murphy
July 30, 2013
I went into Reno Subaru looking for a new car and Rob Canadian came out to help me, he was very friendly and help full. The only reason I bought the car was because of him and his knowledge on the vehicl Canadian came out to help me, he was very friendly and help full. The only reason I bought the car was because of him and his knowledge on the vehicle. I will send a lot of people to this dealership because of Rob. More
by Davidhoffman43
Employees Worked With
Robert Canadian
July 18, 2013
Mark Murphy is an exceptional sales person. He answered calls from me after hours. He spent considerable time walking me through my issues and concerns. He has a great personality and I felt very comfortab calls from me after hours. He spent considerable time walking me through my issues and concerns. He has a great personality and I felt very comfortable with him. He definitely does everything to make the purchase work and makes himself available. More
by partdane
Employees Worked With
Mark Murphy
July 17, 2013
I went in to get my oil changed and walked out with a new car. I was for sure in the market and the time was right. Rob was a very friendly salesman who answered all of my questions, put up with all of my c car. I was for sure in the market and the time was right. Rob was a very friendly salesman who answered all of my questions, put up with all of my concerns and even had to talk to my best friend who is also a car saleman to make sure I was getting the best deal. Rob worked hard for this sell and was friendly the whole time. I would go back anytime and ask for Rob. Thank you. More
by AmyMB
Employees Worked With
Robert Canadian
July 15, 2013
I did a bit of research on the car and options I wanted before going to the dealer. Once I was there, Jesse asked a few questions but let me determine my course of action, which deviated a bit from what I before going to the dealer. Once I was there, Jesse asked a few questions but let me determine my course of action, which deviated a bit from what I was planning. We test drove models I was interested in, went back to the office and put together a couple of choices, options and prices, made the decision, done. I am happy with the car, the price and Jesse's patience and friendliness. I felt great about the whole process. This was not my first purchase from this dealer and it won't be the last. More
by rjonesscr
Employees Worked With
July 14, 2013
I was greated by Cynthia Roy with a smile and listened to my needs and wants. She responded with knowledge, friendliness, and confidence; absoluely great! my needs and wants. She responded with knowledge, friendliness, and confidence; absoluely great! More
by dwoz59
Employees Worked With
Cynthia Roy
July 13, 2013
We were looking for a compact or subcompact SUV and looked all around Reno and online around California. My wife test drove some different models at Lithia with Murph on a Friday and we ended up comin looked all around Reno and online around California. My wife test drove some different models at Lithia with Murph on a Friday and we ended up coming back on Sunday and purchasing a 2011 VW Tiguan in perfect shape for a great price. We can't say enough about Murph's professionalism and honesty; something you don't usually equate with going out to search for a car. BEST car buying experience thus far, hands down! We will recommend Murph at Lithia Subaru to anyone we come across searching for a new or used car! Thanks! -Dan & Sarah More
by dswreno
Employees Worked With
Mark "Murph" Murphy
